Post by Mark
A few months ago, I received a phone call from OSN. And I thought, “OSN…OSN…why does that sound familiar…oh yeah! The satellite thing…holy shit I’m still paying that?” Evidently I wasn’t; my credit card expired. Hence the call from their customer service. The lady was exceedingly polite and very accommodating. I could just change my card number right then and there with her on the phone. No transfers to different departments or website or god forbid, an office thats open from “I’m too busy to drive there” to “I cannot be bothered right now.”
It had literally been months since I last turned on my OSN receiver. But the convenience, and the cost make it hard to decline. And their customer service as always been top notch with me. I’ve never had major issues and when I have had minor ones, they’ve dealt with it in the most professional manner you can imagine. I briefly played with the idea of cancelling the subscription and seeing how long before my wife would notice, as she insists on keeping it. But at the time, the wife was pregnant, and the vision of her reaction to my little social experiment was more than enough to sway me back to just giving up my new card details.
Happy wife, happy life everyone.
Note: The above incident was several months ago, and OSN has yet to be watched. I will be diligently updating you all every 150 days. Stay tuned.
Runner up: Al-Sayer
When you buy a car in Kuwait, you don’t buy a car. You buy into a relationship with your dealer. Whereas in most other places I’ve lived, you could go to Kingsway Honda if the guys at Carter Honda are total Oakley-wearing douchebags high-fiving each other and patting each other on the butt. Here, your love for a car and insistence on buying it is weighed against future irritation you will experience if you buy it. That’s why certain brands with cats on them have such a bad rap. Brands like that should only be for people who have a crush on their service representative. You’re not buying the car, you’re buying the service. And in most cases, service is enfuriating.
At a certain level, I’m sure the people selling Toyota and Lexus know their cars are not exactly known for their personality or looks. They simply make good good cars. But that’s not enough and they know it. That’s why they bend over backwards to give the best possible service they can. In the same week I had flat tires on two cars, a Lexus and a german brand of which Hitler was particularly fond of. Lexus, replaced the tires and rims and did a full service on the car the same day I brought the car in, before I could even schedule an appointment for the other car. They even towed the car and waived the charge. Bunch of sweeties over at Sayer.
For this category there are two winners because I personally love Al-Sayer and think they should be number 1. I’ve had my Toyota going into 5 years now and my experience with the dealer has been great, so great that I actually took the time to write about how great they are on my blog [Here]. Everything I wrote in that post still stands true today and I can’t think of any other company better deserving of this award.
Runner up: McDonalds
McDonalds in Kuwait has by far the best customer service of any fast food joint anywhere in the world. Seriously.