Post by Mark
Last week I was at Boots and purchased two bottles of medicine at 880 fils each. When I went to pay the total was KD1.750. At first I thought Boots rounded up because the horrible mathematician in me calculated 880×2 to 1.740 and I was a bit bothered. But, the total instead was 1.760 and Boots had rounded down to 1.750. Then last night I decided to pay my phone bills, I’ve got two lines, my main line is with Viva while I have another line I don’t use as much with Zain.
My Viva bill was KD 17.502 and I ended up paying that exact amount with my knet card. On the other hand, my Zain bill was KD 1.994 but the Zain website refused to let me pay 1.994. Instead it kept rounding up my total to KD2.000. I tried to manually fix it but it would keep changing it back to 2.000 and in the end I was forced to pay that.
It doesn’t sound like a big deal, I mean it’s just 6 fils but if Zain are doing this with me they’re most likely doing this with all their customers. To give you a bit of perspective, they have over 45 million customers across their network and if they’re taking 6 fils from every customer then thats an extra KD225,000 profit every month!
Update: A reader made me realize the extra 6 fils goes back into my Zain account as credit. No idea why they’ve complicated things.