Report Violations to the Baladia

Post by Mark

The Kuwait Municipality have launched a campaign asking citizens to take photos of violations and send it to their social media accounts so they can fix the issues. They don’t mention the kinds of violations to report, but based on their instagram it looks like garbage related issues, abandoned cars, illegal banners and food related violations. To report an issue you’ll have to photograph the violation and then send it to their instagram or twitter accounts @kuwmun.

It’s a pretty great crowdsourcing initiative, but I just wish the process wasn’t so clumsy. A better solution would be a dedicated app like Deera. The Deera app allows you take photos, share the GPS location, mention what kind of issue you’re reporting and it doesn’t require you to have a social media account allowing you to remain anonymous. It would also make the municipality’s life easier since managing instagram messages isn’t the most practical thing in the world and instagram messaging lacks basic features such as flagging.

What I’d really love is an app like Metrash2 which allows citizens in Qatar to report traffic violations. Now that’s an app I’d have a lot of fun with.


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10 comments, add your own...


  1. cic says:

    I cannot translate Arabic properly but is this facility specifically for citizens only?

  2. Kuwait says:

    How do I ‘send to their Instagram’?

    Take a pic, upload on my Instagram and tag them? No ways.

    Or a direct message?

  3. Jay says:

    What i’m really itching to report is-
    1. Cars parked on the road in front of buildings on Amman street in the morning, effectively making the 2 lane street one lane- adding to the mad traffic chaos on school days.

    2. A professional beggar (young man with a limp, but healthy otherwise), that i have spotted at multiple places all over Kuwait, and have confronted a couple of times, but he doesnt care.

    I wonder if this new instagram account is the right platform to do it.

  4. Dfine says:

    Again a unprofessional initiative from an already unprofessional institution. Hire your own inspectors, in charge of area’s, rotate them to ensure no one benefit from bribes and all area look the same.

    Set a standard, work on a proper city plan. Listen to the actual users, as I am sure the man in charge is not using the public transportation nor sidewalks.
    I would like to invite him for a walk in Salem Mubarak street tough… Let him trip and get run over.

  5. mu says:

    Where does it say “citizens only” ?!

  6. ahmed alrasheed says:

    this is a really good first step, but for transparency reasons, i too think that they should go the app approach
    being able to track the status of the complaint makes people trust the campaign and pressure the authorities to solve the issue

  7. husain says:

    its in Arabic. there should be some graph mentioning how many people can read Arabic and how many can read English. this is the problem with most of the government sites. they have to see the population graph. and decide how many can read arabic and understand.

    The non-national population of Kuwait is estimated as follows:

    Indians, 825,000 – 10% can read arabic and 2% understand
    Egyptians, 517,973 – almost all can read arabic and undestand
    Bangladeshis, 181,265 – 80% can ready but 2% can understand
    Syrians, 140,000 – almost all
    Pakistanis, 126,000 – 10% can understand
    Filipinos, 185,788 – 2% can understand
    Sri Lankans, 130,000 – 1% can understand
    Ethiopians, 74,000 – ???
    Jordanian and Palestinian, 10,000 – almost all can understand
    Nepalians, 62,000 – ??
    Iranians, 50,000 – ??
    Lebanese, 42,000 – almost all can understand
    Indonesians, 8,887 – ??
    Iraqis, 16,000 – almost all
    Afghans, 15,000 – 10% i think
    Americans, 13,000 (30,000 including armed forces) – 1% :-P
    Yemeni, 11,000 – almost all can understand

    if you see the above why kuwait dont want to understand they they have non-arabic – they have to do something for them also…


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