Posted by Mark
One of the best customer service in Kuwait can be found at International Optics. The employees there are always extremely friendly and professional.
The other day we passed by them because Geo had chewed up Nats glasses after she accidentally left them on the table and they were completely destroyed. The frames plastic was bent, the metal thing on the side was scratched like crazy and he had chewed one of the glasses. She was about to throw them away when I told her they might be saved. So we went to the International Optics branch in Central Plaza and showed it to this one guy. He asked what had happened to it and I told him my dog chewed it. He of course found that funny and shared it with his fellow employees. He told me to come back the next day at the same time and we left.
Next day we went back and I realized I should have taken a before and after shot because what they did was incredible. They actually bent the frame (plastic and all) back to the right shape, they polished the front to remove all the scratches and the side metal was repainted. It was hard to believe this was the same glasses. If they had come and told me we threw your glasses away because they were unfixable I would have said ok but instead they fixed the glasses and they only charged us KD10 to replace the one scratched glass.
This is not the first time they were this helpful, I have had problems with my other shades and they always took care it. Anyway I figured I would talk about a company would good service since I mentioned Showtime’s bad service in the previous post.