Posted by Mark
Back in January I signed up to the Orbit ShowTime service and I although the signup process was very smooth I was worried their customer service would be problematic since when I had Showtime back in 2005 any issue I had they would tell me to pass by their main branch in Dajeej which was unpractical and annoying.
Well I ran into a problem recently with my Showbox receiver, it kept rebooting randomly every 5 minutes or so which was very annoying. I reset all the settings, upgraded to the latest software did whatever I could to try to get it fixed myself and nothing worked. I finally gave up and decided to give OSN a call, I was expecting them to tell me to take the receiver to their workshop in Dajeej which is why I tried to fix things myself but instead I was told a technician would come over on Monday (that was on Saturday). Sunday (the following day) I get a call from the technician telling me if I was free that day he could pass by. I was like no problem but did they tell you what my problem was? He was like you aren’t getting a signal. I was like no my Showbox keeps rebooting. He told me no problem he would replace it for me and a few hours later he did come over and swap my receiver with a new one.
Everything is working perfectly now and I didn’t even have to drive out to Dajeej to get my problem solved!