Looks like my post worked.
If you are the only one who received the message then its no use!
Ironically I haven’t received it yet, my brother this. My guess is either the SMS’s are still sending or my account isn’t affected.
When I received the message, I wondered if it was because of what happened to you. I have complained to them for YEARS about their lack of communication with customers about such things. Now if they can improve their Business Banking services, I will be happy.
bah… I received this message just now (I ignored this post a while back, lol)
Unless they have a list of “trouble-makers” who are targeted with the SMS messages, system maintenance just got a lot more expensive.
It’s Good for a change but 15min notice practically, won’t help.
THAT bank is really horrible :-)
Wife: dials their access numbers, inputs all her bank details, waits for a representative to pick up. after the usual pleasantries,
Wife: I would like to ask if my Credit Card payment made it through to my account:
CSR: Can I have your mobile phone number ma’am?
Wife gives out her listed phone number
CSR: can I have your address in your civil ID ma’am?
Me: wtf…. (shouts inorder to be overheard on the phone) just ask for the Civil ID number! She does not know how to read Arabic and it’s not like my wife is asking how much money the account has, the question is answerable by a ‘yes’ or ‘no’. you do not even have to say the amount, just say ‘yes, the payment went through’ and that’s it!”
CSR: can I have your Civil ID number ma’am?
Wife rattles off her numbers
CSR: yes, the payment went through
Perhaps they take their banking secrecy obligations seriously?
Is that bad?
Mark, you didn’t get the SMS because you complained about getting too many SMS’s and asked the bank not to EVER send you SMS’s. Remember?
No, I told the bank if they were going to spam me with useless ads they might as well SMS me on important stuff as well.
NBK customers are our source of inspiration for our continuing success; they are the key component of the process of our development. NBK is committed to listening, learning from, and acting upon our customers feedback so that we ensure we deliver upon “The Bank You Know and Trust”.
Have a great day! :)
This proves that NBK does not have “its head in the sand”… They are listening to Blogs and social media, to learn and improve.
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