My Experience Flying Out of the New Jazeera Airways Terminal

This past weekend I got to fly out of the new Jazeera Airways Terminal (T5) and I’m not sure what to make of it. It’s a brand new terminal and our current main terminal is a horrible mess so you would think flying out of this brand new terminal would be a far better experience, but, it really wasn’t that much better.

Parking & Check-in
Firstly, I used the Jazeera Airways Park & Fly service to check in. It’s a service they have where you park your car in their parking lot located away from the terminal, you then check in at the parking lot and take their shuttle back to the main airport. The reason I did that is the service costs KD2.5 a day while parking at the Jazeera Airways parking lot costs KD6 a day, so its a considerable amount of savings. I’m glad I checked in from their remote location since when I arrived to the main terminal, I noticed the check-in area was pretty packed, and they didn’t have their self-check-in machines installed yet either.

Passport Control & Security Check
Passport control wasn’t too bad, there weren’t a lot of people and so I didn’t spend too much time in line. The area did look a bit messy though, I don’t understand why the airport, both this one and the old one can’t get belt barriers set up in straight lines. Anyway the issues started right after passport control beginning with the security check. Between passport control and the security check there really isn’t enough space to set up a proper queueing system so we were standing a bit disorganized. The security machines were also pretty small without any prep space before it. By prep space, I mean an area before the machine to put your bag and start unpacking the laptop or removing your belt, watches etc. Also they didn’t have any bins to dispose of liquids in before the machine, you had to put your liquids in the machine and then dispose of them on the other side. Finally, not sure if its the same now in the main terminal, but the last time I flew out from the main terminal they were using the private security firm G4S for security control. At the Jazeera Terminal the Port Authority is in charge and I’m not exaggerating here, it looked like they were on their first day of the job. They were completely disorganized and looked like amateurs with very little confidence or experience to manage the security check. I’m 99% sure this must have been their first day in charge of security because I can’t imagine another reason why they were so all over the place.

The Terminal
Once I was done with the security check I decided to walk around and explore the terminal but there really wasn’t anything to explore. The duty-free section hadn’t been set up yet and there were no restaurants and very little seating. The terminal still looks unfinished, it was basically in the same state I had seen it in before they had opened. Thankfully, the Jazeera terminal is connected to the old main terminal so I just headed to the lounge there to kill some time and then passed by the newly opened Pick to grab a bite. When it was close to boarding time, I decided to head to my gate back in the Jazeera terminal to wait there, except it turns out there isn’t enough seating at the gate so you have to queue outside the gate until they’re ready to put you on the bus. Once you get into the gate you need to pass through another security check and like the first security check, it was a disorganized mess. This security check also lacked bins to dispose of liquids so people were just placing them on the floor around the security machine.

The Plane
Not related to the airport but still worth mentioning. Our plane was the brand new A320neo which they had just received like a week or so ago. It was very comfortable and not that noisy (engine sound). The thing I found odd was that the interior of the plane was a dark maroon color, both the carpets and the seats. It felt like I was on a Qatar Airways flight and not a Jazeera Airways one. Aren’t the interiors meant to be blue? I thought they were because of their press release photo (pictured above) so I found that odd. I kinda feel like this plane was possibly meant for Qatar Airways but was then taken by Jazeera? Can’t imagine why else it would be in this color. No screens, USB ports or any seat amenities of course, but that was ok with me since I carry everything I need with me anyway. I just wish they had screens somewhere with the live map so we knew how far into the trip we were but that’s the only issue I had with the plane.

Arrival
Coming back into Kuwait was a far better experience. Passport control went pretty smooth and so did the carry-on security check right after. After the security check is the baggage conveyor belts area which felt small. Our baggage did take forever to come out but I’m not sure Jazeera have any control over that. The airport is small so the distance from passport control to baggage pick up to airport exit is very short so if you’re only with your carry on, then you could be out pretty quickly from the terminal. Once I was out there were no signs telling me where to go for the shuttle bus back to their Park & Fly area, I also couldn’t find a Jazeera Airways employee to ask so I asked a security guy who told me to go to the side of the building. The shuttle was just arriving so I didn’t end up waiting long and ended up back at my car fairly quickly.

In Conclusion?
If you fly with Jazeera Airways right now you need to manage your expectations and treat their new terminal like it’s still in beta testing with a lot of bugs that need to be sorted out. Is it better than the main terminal? I mean I guess but marginally. Only the passport control area is an improvement but that’s about it. The conveyor belt area was a bit tight, there are two belts and the space around them is smaller than the number of people per flight so it gets crowded very quickly. If two planes land at the same time I can imagine it looking like a total mess but I think it would still be better off than the main terminal, but just slightly. The worst aspects of the new terminal are the unorganized and inexperienced security personnel along with the horrible gates that can’t hold passengers (at least Gate B3). I imagine things will get better but for now, don’t expect too much.