I just ran into the weirdest internet issue. I have the 5G unlimited internet package from Redbull Mobile. A few days ago I got a message telling me I’ve used up 90% of my bandwidth and today it stopped working. So I got in touch with RedBull Mobile to find out what was up.
Firstly for anyone considering Redbull Mobile you need to be aware they don’t have a call center. Your only option for support is chatting with someone. I tried to do that from within the App, but the person the live chat kept connecting me to wouldn’t respond. Like in 10 minutes he said 1 thing which was unrelated to what I was asking and then stopped replying. I tried closing chat and reopening and got the same person and no response. I usually hate talking to bots but this was actually one time I wished I was chatting to a bot instead of a person. At least bots respond. Eventually I tried live chat from the website and got someone.
Turns out unlimited really means only 3TB which I don’t know why they’re calling it unlimited then. Unlimited means no limited but whatever because looking back at my history the max I’ve ever hit is like 2.2TB a month. But for some reason this month I consumed 3TB already and I still have 10 days to go. I don’t know how, I need to check my Xbox and see if it downloaded anything without me realizing. I got a new phone so maybe downloading everything back to my phone consumed bandwidth but that would be like max 300GB. But all of this isn’t even the issue I have right now.
The problem is I don’t have a choice to add more bandwidth. Technically I do but it just doesn’t make sense. I asked support if I could recharge my internet by adding an additional 500GB or 1TB and turns out the only option I have is to add 50GB at a time and it costs 5KD for every 50GB. That is crazy expensive when I’m paying 10KD for 3TB a month. I can get a new pre-paid line with 500GB internet for 8KD which is actually what I’m going to do now. Going to use that line temporarily fro the next 10 days.
So weird, now I need to go and figure out what consumed so much bandwidth this month.