Category: Complaints

Back in October I posted about hitting my Red Bull Mobile internet unlimited limit for the first time. Unlimited limit sounds contradictory but somehow an unlimited internet plan is limited.

I’ve been using Red Bull Mobile for my 5G internet connection at home since they first launched. It’s a great deal, KD63 for 6 months unlimited internet so KD10.5 a month. Back in October my internet stopped working and turned out it was because for the first time I hit the limit of the unlimited plan by consuming 3TB of bandwidth. Thats when I discovered that RBM has a 3TB limit on their unlimited plan. Once you hit the limit the only option is to refill it by paying 5KD for just 50GB. 5KD for 500GB I can understand but for just 50? Wasn’t gonna happen.

As you know I built a new PC this month and so had to download Windows, apps, and games on it. I hit my 3TB limit again with 10 days to go in my month. Last time the only option I had was to get a post paid line from Zain for 500GB at 8KD a month and then cancel it before the month was completed. This time I decided to do the same thing except I’m not canceling it.

Yesterday I went and signed up for a post paid unlimited internet plan for KD16 a month (with no contract, cancel at any time). Zain’s unlimited plan is limited to 10TB a month which is a lot more reasonable than Red Bull’s 3TB. I don’t really download a lot of things, most of my bandwidth is used streaming 4K on my Apple TV, but the thought of having to worry about hitting my limit every month with Red Bull was stress I didn’t need in my life.

The weird thing is I couldn’t transfer my Red Bull Mobile number to Zain. I have a premium RBM number since I picked it out myself and Zain don’t allow the transfer of RBM numbers to Zain because RBM is Zain but not really. The only option they gave me was to transfer my number from Red Bull to a competitor like Ooredoo or STC, and then transfer it back to Zain. I wasn’t gonna do that so now I need to keep my RBM number alive every month. 🤦🏼‍♂️

Last week I posted about how all pharmacies now are being forced to be brandless, well it sucks that it’s happening.

Over the weekend I needed to get a specific plaster from a pharmacy which according to Talabat only Al Hajery Pharmacy had. Great, so I decided to pass by Al Hajery Pharmacy to get it since it’s a 500fils item and didn’t make sense to order it with Talabat. I couldn’t find an Al Hajery Pharmacy.

I obviously knew pharmacies were brandless now but I thought I remembered an area in Hawally where one branch was located. I also knew they used the color green for their branding so I figured it wouldn’t be so hard to find it. I was wrong. I went to three different green pharmacies in that area, two turned out to be Al Mutawa and one a Pharmazone!

I haven’t come across any news article about this change so I still don’t know what the reason behind this decision is. As an example of what I mean by pharmacies going brandless, the image on top is of a Boots store at The Avenues.

As I’ve already mentioned previously I’m currently doing a residency with FIKAR on Failaka. My biggest struggle with the whole thing is actually getting there with my car.

There are two companies that provide ferries to Failaka, Ikarus and Joan Al Kuwait. They have different schedules and I need to coordinate with Fikar on a date for my stay while also checking to see if there are ferries to the island that day. I was planning to go December 8 and come back December 9. I checked Joan Al Kuwait and they didn’t have return on the 9th, so I checked Ikarus and saw they had a trip on both days. Perfect, I booked my stay with FIKAR.

Ikarus has a schedule up where they basically have daily trips to Failaka… except it turns out they don’t. Twice now I’ve made my plans with FIKAR based on the timings of the Ikarus ferry but when I try to purchase the tickets I get told they don’t have any trips scheduled. It happened last month and it happened again this week.

Their schedule which I’ve shared in this post says they have a trip to Failaka going December 8 at 1:30PM, and they have one coming back December 9 at 4:15PM. When I went to their office to buy the tickets the lady is like we only have trips on the weekend. I’m like but your schedule says you have one every day? Her response was yes but that there weren’t enough people wanting to go to the island in the middle of the week. But I want to go and you’re telling me there are no trips and if someone else comes in and they want to go but you also tell them there are no trips so obviously you’re not gonna have enough people to fill up the boat if you tell everyone you don’t have trips. But also, why does your schedule say you have trips every day when that is not true?

I’m pretty pissed to the point I might call the consumer protection hotline and complain about this although not sure if this is something they’d care for? Maybe it falls under false advertising? Might be worth the shot.

I just ran into the weirdest internet issue. I have the 5G unlimited internet package from Redbull Mobile. A few days ago I got a message telling me I’ve used up 90% of my bandwidth and today it stopped working. So I got in touch with RedBull Mobile to find out what was up.

Firstly for anyone considering Redbull Mobile you need to be aware they don’t have a call center. Your only option for support is chatting with someone. I tried to do that from within the App, but the person the live chat kept connecting me to wouldn’t respond. Like in 10 minutes he said 1 thing which was unrelated to what I was asking and then stopped replying. I tried closing chat and reopening and got the same person and no response. I usually hate talking to bots but this was actually one time I wished I was chatting to a bot instead of a person. At least bots respond. Eventually I tried live chat from the website and got someone.

Turns out unlimited really means only 3TB which I don’t know why they’re calling it unlimited then. Unlimited means no limited but whatever because looking back at my history the max I’ve ever hit is like 2.2TB a month. But for some reason this month I consumed 3TB already and I still have 10 days to go. I don’t know how, I need to check my Xbox and see if it downloaded anything without me realizing. I got a new phone so maybe downloading everything back to my phone consumed bandwidth but that would be like max 300GB. But all of this isn’t even the issue I have right now.

The problem is I don’t have a choice to add more bandwidth. Technically I do but it just doesn’t make sense. I asked support if I could recharge my internet by adding an additional 500GB or 1TB and turns out the only option I have is to add 50GB at a time and it costs 5KD for every 50GB. That is crazy expensive when I’m paying 10KD for 3TB a month. I can get a new pre-paid line with 500GB internet for 8KD which is actually what I’m going to do now. Going to use that line temporarily fro the next 10 days.

So weird, now I need to go and figure out what consumed so much bandwidth this month.

I am sooo pissed off right now, I don’t know if I can write this post up without swearing too much. After YEARS of searching, like YEARS, I finally found a boxed Philips Moving Sound portable cassette player. I had one in the 80s and they’re very very difficult to find, and they’re IMPOSSIBLE to find boxed, like I’ve been on the lookout of for these for like 10 years now maybe? In the past 10 years 3 Walkmans have popped up on eBay, and I bought all three. Finally, last month a boxed one in excellent condition popped up and I bid on it and I won it. I had it shipped to my Shop & Ship mailbox and it just arrived now. When I opened the box I was fucking shocked.

For some reason, Aramex decided to wrap the walkman box with their Aramex tape. Just like that, they destroyed what might be one of the very last boxes that are remaining still in tact.

I don’t understand, like I’m trying not to use any expletives but it’s hard. The walkman box was inside another box, why the fuck would you tape the walkman box up with your tape??? wtf Aramex?? I can’t believe you did this, I’m so upset and it’s not even about the money, it’s an unobtainium, even if they paid me back all the money I paid for this there wouldn’t be a way I could buy one again.

Just last week my friend told me about how he got screwed over by them. They sent him a bill for KD57 for a package that weighs 0.85KG. The value of the 4 items inside was KD150 in total. When he confronted them, turned out they made a mistake and valued each item inside the box as 150KD instead of all the items being 150. So 150×4=600KD value for the shipment. They charged him 28KD insurance for the item being high value and then customs on the value of 600KD.

Even though they made a mistake, they had submitted the paperwork to customs like that and so couldn’t change it anymore and wanted my friend to pay for the wrong shipment value even though they messed up. And now this happened to me. I’m so pissed off.

Update: I just realized they also ripped the box, the photo on the right is what I bought, the photo on the left is how I got it.

Yesterday a friend sent me this post he came across online. The account had 200K followers and the post at that point around 8,000 likes (it’s over 12K now). I hadn’t come across a Rolex vending machine nor heard about it so assumed this was fake news, but I reached out to the dealer anyway just to confirm that which they did (that it was not true).

But this is pretty much what the Internet is nowadays, tons of fake news and pictures just created to generate clicks. Anything interesting or cool I come across I need to triple check just to make sure if it’s real or not. I think I prefer the web back when it was harder for people to create and share content.

I don’t get a lot of SMS spam, I don’t tend to give my number to businesses and when I do get SPAM I usually contact the business and ask them to stop and they do.

If I get one message every few months I don’t tend to bother stopping the messages because it’s not worth the effort, but if I get daily messages from you then I’m contacting you to stop. Which is what I did with Eureka.

I got three messages back to back from Eureka so I messaged them on Instagram asking them to stop sending me messages, and gave them my number and the screenshot above. A couple of days later I get a call from someone, she was like I spoke with management and they said they can’t stop sending the messages because they don’t send the messages, a third party company does. I thought that was stupid. You’re spamming customers with unsolicited ads with no way for the customer to opt out? That’s definitely not gonna piss people off right?

Anyway I didn’t even bother to try and explain to the person how ridiculous the idea was that they themselves can’t stop their customers getting spammed, so I asked her who the third party company they were using was and they told me mustaqbal, or Future.

So Future, the same people who used to be the Nokia dealers and have their own electronics shop Future also offer a service of bulk smsing people. So now I emailed them asking to remove me from their SMS list.

But my question is, what other option do I have? Is there another way I can stop Eureka from spamming me? I’ve tried the block function on my phone but that doesn’t work.

Back in February, the second phase of the waterfront project opened up. The second phase starts at the Swimming Pool Complex near SVN resort and ends at Green Island, while the first phase of the project starts at Green Island and ends just past the Kuwait Towers.

Since the full waterfront opened, I hadn’t ridden it from end to end. But this morning, I did go out for a ride and noticed a bunch of issues.

First, the good stuff. The bike path is amazing. It’s a massive difference from the path I used to ride. Back in 2020, I sold my mountain bike and got a road bike. I loved the bike but was kinda regretting not getting a mountain bike, since without any suspension and with skinny tires, it was a pretty rough ride in some areas. The new bike path, on the other hand, is super smooth, and my bike is perfect for it.

I think that’s the only good thing I have to say about it. But I do have a lot of negative opinions I want to vent about.

There is no shade. ANYWHERE. Like, nowhere at all. I used to park my car outside the Swimming Pool Complex parking. It was a shaded lot, but it’s not anymore. They removed all the shaded parking, so I now have to park further down at SVN where it’s shaded. Not that big of a deal, but I don’t understand the thinking process here. It’s as if the people who worked on the project have never been to Kuwait before.

Car shade aside, there isn’t any shade for humans either. They removed all the large trees, so no tree to stand under and catch your breath. Weirdly, they also removed all the shaded cubicles which people used to chill and BBQ under (at least in the second phase of the project). Why?

I rode my bike this morning from SVN to Green Island, and the only shade I found was the shaded pathway that takes you into Green Island. What do they have against shade? I don’t get it.

I wish they had cool-down areas along the way. Like a bit of shade and maybe a water fountain. I love that they’ve fixed up the waterfront, but I feel like the people who worked on it had never engaged with the waterfront before or have never been to Kuwait.

I remember when I first posted about the first phase completion, a lot of people complained about how the benches don’t have any back support. And I remembered that when I used to ride my bike, I used to see a lot of people chilling on the benches, talking to each other, maybe reading a book, or just staring into the horizon. You can’t do that anymore. It’s like they don’t want people to spend time at the waterfront, and there’s a term for this:

Hostile Architecture.

The architects of the new waterfront designed it in a way that purposefully changes the behavior of the previous “customers” (not sure thats the right word but you get what I mean). So for example, instead of providing comfortable seating for the people who used to spend hours sitting and reading, those people now have to find another place to sit due to the lack of comfortable benches. Instead of creating an area for summer runners and riders to cool down and take refuge from the sun, they designed it in a way that makes the waterfront hostile to summer daytime users.

I love the bike path and will continue to use it, but all I’m asking for is for a bit of shade (something like the photo above) and water fountains.

This news is a few weeks old but it just popped up on my Linkedin feed now and it bothered me.

Emirates and Kuwait Airways have signed a Memorandum of Understanding to progress with an interline agreement, enabling more flight choices for customers travelling to Dubai and beyond.

Can someone tell me what the benefit of this is? Emirates already flies to Kuwait so I can just book flights with them instead of going through Kuwait Airways. Couldn’t Kuwait Airways sign a deal with Lufthansa, or British Airways, or maybe even United Airlines. Imagine being able to fly to Kuwait – New York – LA…

Yesterday I started receiving forwards to my @248am account from followers. They were sending me a video created by four content creators (@bukhaleefa,@oalthuwaini,@bo6aleb,@dr_m_alkandari) who had essentially taken my post about the story of Haydo, translated it to Arabic, and then used it as a script for their video on the same subject. It’s basically a word for word copy of my post with no mention of where they got their script from. They even used the exact same footage I had dug out for my post.

The four content creators combined have a total of over 4 million followers so I’m assuming they’re popular although I only recognize one of them. Based on their names I think two of them are doctors? I don’t know, but it’s just so weird that “content creators” seem to think it’s ok to copy someones work and not even credit them. It’s what I posted about recently, we live in a society where copying other peoples work is normalized. I remember watching a video a few months back where a “content creator” was responding to accusations that he was copying other peoples videos by saying its normal to copy and everyone does it. No it’s not normal.

The Haydo story isn’t mine to own obviously, it’s a historical event. But, the story they chose to share is mine. It’s my post, I did the research, I wrote and put the article together picking what I thought were the most important details to share. I edited the article so that it was fun and interesting to read, and then I spent two days looking for videos and photos that I thought were the best to go with it. So to have 4 established “content creators” to just translate my post and turn it into their script two days later because they ran out of their own creative ideas is frustrating.

Anyone that copies my content I usually report straight to Instagram. Sometimes I contact the person directly and ask them to remove the post, other times I just head straight to Instagram. Although Instagram are a bit slow, so far every time they’ve removed the infringing post and given a strike to the person that copied it. I think once they get two strikes they get some restrictions. I’ve already reported their post, but in this case I feel Instagram won’t be able to do anything since their post is in spoken Arabic while my post is written and in English. So it will be interesting to see how this turns out.

Actually, as I wrote the last sentence, I realized a much simpler way for instgram to realize they’ve copied my post. Without going into too much details for now, they essentially used something they could have only gotten from me. So I just submitted a second complaint to Instagram so that way in case the first one doesn’t work, the second one should.

I’ll post an update once I hear back from Instagram.

So just a quick update related to my post yesterday.

Aramex just called me now, at first she said that she is calling me to verify my delivery information. So right away I called her out on it and told her what information exactly are you verifying? For the past 4 days everyday you’ve been updating the tracking info saying there is missing delivery information and yet there is no way for me to contact you. What exactly is missing?

She then backtracked and said she misspoke, and she is actually calling me to verify my phone number because the driver went out for delivery yesterday and tried calling my numbers and couldn’t reach me.

I told her it was bullshit and they’re lying. I told her nobody tried calling me yesterday and to check the drivers phone if that is the case. I didn’t hold back, I told her all week long the issue was the address wasn’t correct, then suddenly the address is fine and the driver is out for delivery but I’m not picking up? It’s all lies.

Update: As predicted, magically they now have the proper delivery information and my shipment will most likely be getting delivered now.

Let me know if this has happened to you. Whenever I order anything from Amazon straight to Kuwait, I either get the packages shipped via FedEx, or Aramex.

When the package gets shipped by FedEx, I don’t run into any issues, the packages get delivered straight to me without delays.

On the other hand, if the package ships with Aramex, it’s a completely different story.

The package doesn’t go out for delivery, instead Aramex starts blaming me for the delay either by stating they attempted to deliver the package and I wasn’t there, or that the delivery information is missing. This happens basically all the time.

Amazon sends me a message daily saying my package is on hold because Aramex is saying there is missing delivery info. Aramex doesn’t attempt to call me to get the “missing” info. I also can’t called Aramex to ask them what info is missing since there isn’t a way to talk to a human being and their automated system doesn’t have an option for updating delivery or whatever. They also have an automated WhatsApp system that you could in theory try and get a hold of a real person through, but I haven’t been able to get someone myself to verify that actually works. Yesterday I tried that and I’ve been on hold for more than 24 hours now and haven’t gotten a hold of anyone.

So the package usually stays in limbo for a few days, Aramex telling Amazon they can’t deliver cuz of missing info, and I can’t call Aramex to give them whatever missing info they want. Then, a few days later magically Aramex somehow manages to get the missing info and send my package out for delivery.

I have a theory to why they do this, I believe it’s so that they don’t look slow in front of Amazon. They blame the customer so that it’s not their fault for being late. End of the year when Amazon audits there delivery speed it won’t show any delays in delivery that way.

So let me know if you’ve run into this problem before because I’m sure it can’t be happening just to me.

Update: This is hilarious but I have another package that was meant to be delivered today and they couldn’t because “We’ve attempted to deliver the shipment, but the office was closed. Not to worry, the delivery has been rescheduled”

They tried to deliver at 11:39AM so obviously they are lying because the office was open at that time. This summarizes my issue with them, they keep coming off as liars. If they were just honest and were like “Sorry we couldn’t deliver the package today because it’s the holidays and we have too many shipments to deliver” I would have understood and be ok with it. But saying the office is closed when it isn’t, come on….

I’m having a horrible experience dealing with all the SMS ads Kababji keep sending me. I used to order from them a few times a week and for yeearrssss, but since I’ve started having issues with their ads and their social media teams complete lack of communication, I’ve stopped ordering from them.

I was a huge fan of the brand but now they really piss me off and all because they refuse to stop sending me ads. To make matters worse, they’ve started sending me Subway ads (they’re owned by the same company which is Kout Food Group), so I’ve also now decided to stop having Subway which I was having around once or twice a week before they started spamming me.

I don’t understand the thinking process sometimes. Like fine, you’re sending ads out to your customers without their permission, sure, whatever, but at least when the customer gets in touch with you and asks you to stop sending them ads, you stop.

Since I’m venting, Dear ZUE, I don’t need to give you my phone number when buying poop bags. Every time I tell the cashier I don’t want to give them my number, they get so confused and don’t know what to do. They insist on a number for me to pay, and when I give them a fake number they refuse to use it. So I keep telling them to put their own numbers and then after they argue amongst each other, the staff end up using their own numbers for the order. Like why all the drama? Why do you need a my real phone number just so I can pay for a poop bag? Like, I’m a fan of the place, products and services, but you have to change this annoying policy.

Rant Over.

A couple of months ago E-Fly, the scooter-sharing service started placing some scooters near my office in the city. Having scooters you can rent and take around the city is actually really practical and now is very common in cities around the world.

When I needed to pass by the Xcite office in Al Hamra Tower to pick up the iPhone 15 Pro for review back in October, I took the scooter instead of driving. Trying to find parking in Hamra during working ours is impossible so instead, I took the scooter that was parked under my office building and rode it down the street and around the corner to Al Hamra Tower. I ended up parking on the curb across the street from Hamra, went in, picked up the iPhone and then was back again on the scooter heading back to the office. Super fast, super convenient and much cheaper than a taxi (around 300fils from Arabica Downtown to Hamra Tower).

This would be something I’d do a lot more of and I’m sure other people as well, if it wasn’t for the fact we don’t have sidewalks. Riding the scooter on the side of the road is pretty freaky. I don’t trust drivers, everyone seems to be in a hurry, and busses are extremely aggressive and the worst.

Although I was hoping to use the scooters a lot more frequently zipping up and down the city anytime I needed to go anywhere, I’ve only really used it two or three times and that sucks. Scooters are fun, they’re affordable and are so convenient. I know there is no hope of us ever getting sidewalks, but I still wanted to vent about it.

Is it me or is everyone else also constantly getting spammed by Alshaya brands? I don’t generally give out my phone number to businesses so I don’t get that much SMS spam, but I had to give my number to West Elm because they had to deliver my furniture and since then I haven’t been able to stop them from spamming me. I’ve tried calling them and asking to be removed, I’ve sent them messages on Instagram and I’ve even tried blocking them on my phone but nothing seems to work. I used to get a message every now and then but recently they’ve started bombarding me a lot more frequently and its become extremely annoying.

Dear Zain and other telecoms, if you offer a service where for a certain monthly fee I could block all spam messages from my phone I’d be willing to pay and so would others!