So just a quick update related to my post yesterday.
Aramex just called me now, at first she said that she is calling me to verify my delivery information. So right away I called her out on it and told her what information exactly are you verifying? For the past 4 days everyday you’ve been updating the tracking info saying there is missing delivery information and yet there is no way for me to contact you. What exactly is missing?
She then backtracked and said she misspoke, and she is actually calling me to verify my phone number because the driver went out for delivery yesterday and tried calling my numbers and couldn’t reach me.
I told her it was bullshit and they’re lying. I told her nobody tried calling me yesterday and to check the drivers phone if that is the case. I didn’t hold back, I told her all week long the issue was the address wasn’t correct, then suddenly the address is fine and the driver is out for delivery but I’m not picking up? It’s all lies.
Update: As predicted, magically they now have the proper delivery information and my shipment will most likely be getting delivered now.
24 replies on “Update on my Aramex issue when delivering Amazon packages”
It happens to me every time Amazon packages come via Aramex. I had come to the same conclusion that these messages are triggered to show on-time delivery.
I have been facing the same issue with Aramex Riyadh. My courier packet has been lying with them from past 7 days or so and they continue to claim that the receiver could not be contacted. They have all the details of my address and contact number.
On the top, when I contacted their global service centre, they redirected me to their riyadh service centre. They again asked the same question. Provide details of yourself, Name, contact number etc.
Why do they ask these details when they have everything. Why can’t just deliver? Why contact the person.
Yup .. lies upon lies. We all need to stop using them if at all possible.
I’ve been a customer of Aramex for 20+ years out of misguided loyalty than anything else, and they are just not a good company. They’re getting worse and worse every year.
With regard to Amazon, you can call or chat with Amazon and tell them to de-prioritise Aramex as a courier on your account as you had issues with them, and they’ll stop sending your packages with them.
Make sure your request reaches the right person, or it could be ignored.
Does that really work? I’ll give it a try
it worked! Spoke to an Amazon customer agent and requested to de-prioritise Aramex as a courier on my account. He apologized for the issues, told me would escalate my feedback about the delay deliveries with the carrier department. And, Aramex will be removed as a courier from my account within 24hours. He then gave me $5 credit for my troubles.
Not sure if it would help but how about if we can redirect them to this blog to help them understand its not a single individual, but a plethora of disgruntled amazon customers.
This.
Just chill man the poor lady is doing her job and trying to help you.
This is the only way to get the message across
I think the water has way crossed the bridge.
Its beyond chill, its frost bite now. 😂
Happening to me for the last week as well. Aramex keeps telling me they’re trying to call me and that I’m not answering. I even gave them a different number and they said they’re still unable to contact me. Legit bullshit customer service.
At least your packages are close by, mine after 1+ month is still in US and they can’t even find it. Customer support answered after 3 days on WhatsApp and never got back to me by email.
I contacted Amazon, made a complaint and they sent me a replacement with DHL and it reached in 2 weeks.
Aramex is just garbage.
The blame isn’t on Aramex but on people using their services, Pay little more and use a respectable courier service.
Talk to Amazon, they’re the ones that ship items with Aramex
Amazon ships with DHL/uPs if you use their Global Priority Service….. DUH
I was once at the checkout at Hawally Sultan Center when some Arab guy raised his voice at the Indian in customer service something to the effect of, “You’re lying! You don’t know if you have it; you just don’t want to check!”
I said something like, “Excuse me sir, but you can’t talk to people like that. I teach school children, and it’s just unacceptable for adults to descend to this level publicly.”
The guy said “Whatever” and called me a freak, I guess because I’m a white guy dressed like an Indo-Pak. There are certain types of people here we don’t speak like this to, especially if they’re dressed to impress.
Not to play devil’s advocate but salespeople at stores here have a really bad habit of telling customers that something is “out of stock” or “is not available” to deflect their responsibility of looking for it or knowing where it is.
I stopped interacting with salespeople here a long time ago. If they’re not giving you bogus answers, they’re looking at you condescendingly or pestering you even when you repeatedly tell them you don’t need their help.
This is so accurate and funny at the same time, Not to give bad rep but the biggest electronics company here in kuwait, most of the poor sales rep are not given enough training on the products they sell, esepecially the gadgets like dj equipment, mixer, etc etc, and like you said, i have heard various excuses to deflect helping me out vs actually making an effort
20+ years aramex user here.
the past 3 months, no package reached my NY inbox.
aramex claim that no KWI number was available in the packages.
that was a lie.
unfortunately 1 package was destroyed and I lost money on that.
I now use the “Claim” function on every shipment.
I haven’t had an issue with Shop & Ship in yearrrssss. They’ve been pretty great although I did run into a problem recently when I tried to ship a ring I had bought for my wife and they refused to ship it because of their new jewellery policy.
Can we buy directly from Amazon USA in Kuwait ? Will we be charged extra money to ship to Kuwait by Amazon ? Can we use NBK debit card?
Yes to all the above
LOL I have never faced this issue with ARAMEX, because i am an impatient person and as soon as i see it is arrived in kuwait i chose the pick up option and get it myself.