Kuwait Airways Sucks?

Hi, I’m sorry for that news above about kuwait airways. I’m a flight attendant there. I hope that you won’t get dissapointed again next time. We will do our best service for the passengers in the sky. tq.

I have flown Kuwait Airways around 15 times in the past six years. It has not been exactly a pleasant flight. Food is terrible. In-house entertainment system is poor. The flight attendants and service counter are very rude, passengers are taken for granted. The staff is lacking any level of customer service, the plane feels like it is falling apart, and they are habitually late. Not to mention offices oversees and their strange policies – have to attend at the counter 3 hours before the flight, otherwise my trip gets cancelled; this cancelled trip is not refundable. I was surprisingly informed by one of KA customer service representatives that they take only the first 110 passengers arriving at the counter and immediately close the counter, whether those passengers arrive all within 10 minutes or 3 hours, confirmed their booking or on waiting list. All representatives refused telling me what time counter closes. It is a big joke. Yes I am not happy traveling with KA, but unfortunately very limited choices are out there from Kuwait to my country. Hope it gets privatized soon or new competent market players get in.

yeah KAC is suck in fact!
been working in Jakarta for almost 5 years and the treatment for country manager is totally suck!
you can imagine how the management treat local people here!
i am kuwaiti but still got suck treatment!

shame on you KAC management!

Kuwait Airways is the best and safety is their TOP PRIORITY Weehoo, way to go Kuwait Airways, we love you and we will always trust your judgements and fly high with you 🙂

Cool, do you work for Kuwait Airways? I love them 🙂

Rest assured that is it (until today) safe to fly with Kuwait Airways, as they have been flying to non-stop from Kuwait – New York via the Boeing 777 since 2001 or something. Until now, we never heard of a critical situation facing Kuwait Airways from flights between Kuwait and New York so what makes you think that the flight will be unsafe because you decided to board or fly it? Be releastic dude and take it easy, and you’ll be on the ground long before you know it (that’s of course only if cabin is not important to you, lols)

Safety record? u mean lucky record…Yes they are extremely lucky that theres no mechanical failures (major) in the aircraft despite of malpractices. Yes, pilots are the best.. assuming but majority of safety depends on the mechanical aspects (maintenance)..You can teach a monkey how to fly a plane but u cant teach it how to fix the plane.

Im employed there..a mechanic. Ive been working in different countries/companies but this KAC is unique. Most of their mechanics just learned from experience (ignorant and arrogant of proper maintenance procedures). Most of them are not really trained. Just some porters who got absorbed by companies bcoz most of their mechs went to other company.

Despite of these..there are still some few good men/women who struggles to keep other’s footsteps straight. Good mechs who corrects others mistakes but not recognized not even got promoted. Few people working long hours just to make sure others wont mess with the aircraft.That is why KAC is stil safe to fly. and has a huge potential to be great (KAC is government owned…Kuwait is very very rich country).I think they can be the best in just couple of years provided that the management’s morale will be high.

As Im one of kuwait airways as crew member for long time almost 10 years kuwait airways rlines in the persian gulf offer the best service ,safety and care to all paxs and the crew were well trained most of lebanese ppl. travel from kwi to bey free their boss in kuwait pay their tickets,I see always our paxs like our service and meals specially indian-americans came from the states to visit their original home twon in india they loves our veg. meals they clean the trays nothing left in the tray then the say oh food is so bad,any way any airlines in the world has weak points and possitive ones. in kuwait airways the only problem is cuz our planes old and this due to make the company private soon.

Kuwait air offers cheap airfare, apart from that, everything about this airline is poor service. Their attendants show preferential treatments to arabs. Some people are talking about their safety record. Well my seat was broken, when I complained, their attitude was like – deal with it! God knows how bad other maintenance is.

I hope enough people can voice their complaints, so that Kuwait air learns something about customer service.

@ jack … well i dont know whether you were in kuwait airways or not but let me tell the reality to the people … i know people like you likes to add some spices where ever needed .
YOU SAID :” I worked for the airline and their safety training is terrible ” . so i dont believe you that you worked here because if you did so you would be knowing that KAC safety and service training is so accurate and upto the standards that other airline instructors came here for training .
*secondly you said :”They don’t teach very much and when you go for the exams the teacher walks around giving everyone who’s having problems the answers.” haha what a joke,it clearly shows you never been in thier examination room .. and it dosnt happen either .. they are very strict with thier safety procedures.
*Thirdly .. yes some pilots are over weight but havin thier pants so high that thier socks are visible .. next timw when you see such a pilot .. such change the channel cz may be you are looking at cartoons in TV .dont jz talk non-sense here
i know KAC has some draw backs but that dosnt mean you say what ever comes into
ur mind.

@ ghost face … “…dont be nasty to them(crew)..they have ways to get back at u…be realistic ppl…”
he was telling the general nature or behaviour of cabin crew not specially KAC why do all the passenger become so ROYAL only when travelling with KAC ??then you complain crew is not nice HUH !!

@ mech … safety recored mean safety recored … by sayin LUCKY RECORD you are makin fun of yourself.luck is not 55 years of flying .. luck can b some flitesbut not all flites. you are simply a KAC hater and the stories you are telling about mechanics and stuff … no one is bothered to listen to them .. the only thing passenger need is safety and whoch they are getting better than da ones havin
A380.

@destiny … enjoy ur flite with KAC .. i assure you . i am very big fan of KACa nd all these ppl talkin here .. trust me many of them are just sharing others experience .. they never been on KAC by themselves and after tha flight do write your comments here .. and hopefully it will be good report :).

The worst airline ever…My family and I check-in 1 hour before the check-in closes and we we’re advised that the plane was FULL…wtf and there about 15 passengers queing on our back?…that means they keep on accepting booking/passengers without counting the capacity of their plane…their insane…we were asked if we can travel the following day but we refused as we got a connecting flight from our destination,we were transfer to another airline after 2 hours of waiting from their counter. So we arrived to our destination..yes,safely…but when it’s time to go back to London,another problem arise again during check-in time…we were not on their list…which means that their London base did not coordinate that we managed to travel to our destination…what a poor management…so they managed to sort it out after 3-4 hours of waiting…
Another horrendous experience but this time it’s from a friend, he won a Kuwait Airways return ticket from London to New York but it’s simply a BOGUS PROMOTION from this airline because they asked him to pay tax and admin charge which is the same full payment of a regular passenger will going to pay when he checked to a travel agency.

Kuwait Airways the worst airline in the planet…when giving promotion like free return ticket to new york..they say you only pay the administration charge but it’s the same payment a non-winning passenger is paying, so what the use of being a winner?…I realized that it’s just a bogus promotion. They even overbooked their airline so they cannot accomodate other passenger and they have no coordination…that will be my last trip to this f…airline.

Having read all the above comments I’m a bit worried. My mum and daughter are travelling to JFK from LHR. Can someone just clarify if its true that Kuwait Airways overbook their flights?? Safety isn’t really a worry because they have a good record. However, is there a chance they may not board if they are not one of the “first” passengers to check in?? I travelled with them myself on the same journey in the late 90’s and there was a four hour delay on the return trip, apart from this everything else was fine. Ok so it’s not BA or Virgin but we can’t afford their air fares. Any replies would be very much appreciated.

Having flown extensively since the age of 4, I have come to have a very distilled wisdom with ‘practical’ expectations regarding airline service. For example, cleanliness, in-flight food, entertainment etc. are all relative and while most airlines try their best with the budget they operate on, there are always likely to be some flaws that fail to get a perfect rating. So in the big scheme of things, these ‘flaws’ are forgivable as long as the overall flight is decent (my expectations are pretty low anyway).

However, one fundamental right we passengers expect is to be treated as simple human beings with respect from the staff. KUWAIT AIRWAYS FAILS IN THIS REGARD 100%. DO NOT FLY THIS AIRLINE AT ANY COST. Especially if you have a 5 month old baby with feeding disorder and if you are dark skinned and do not look caucasian or Arab and look more like an immigrant labourer.

We had gone through a lot of advanced booking and talking to Kuwait airways agents on ground and on phone 4 months ahead of time to guarantee us a bassinet seat for our Kuwait- NYC flight (KU116) on the 23rd of June 2010. We were guaranteed that and provided side by side seats for me and my wife so that we could take care of our baby constantly as his feeding disorder erupts without notice. It was important for both of us to be together for that reason.

As we boarded our seats, in comes another Kuwaiti couple with a baby, who could only speak Arabic, with a stroller (which you are supposed to surrender at gate). A small altercation broke out with the in-flight staff as it seemed the guy hadn’t requested for a bassinet seat ahead of time and expected us to give up our seats. So the ‘big guy’ from Kuwait airways was called in (apparently from the grounds staff with executive powers exceeding that of the pilot). After some talk in Arabic, I was asked to give up my seat to let the Arab guy’s hijab-clad wife sit with her baby next to my wife’s seat. We wanted to ask that the little boy seating next to my wife (there were 3 seats in a row) to be reseated so that both of us couples could get what we needed. On the contrary, we were actually ordered. No use of ‘excuse me’, ‘please’ and no explanation of the situation (surely we would have helped any couple as we understand the difficult nature of travel with a baby). At the apparent rudeness, when we protested saying it wasn’t ‘fair’, the big guy erupted in a fit of anger and told us ‘not fair? you want to see fair? then please step out of the aircraft right now, I am getting you two out of the aircraft’. As he kept insisting that we leave the aircraft because we apparently were rude to the big guy, the entire flight crew stayed quiet as did the passengers without any effort to mediate the situation. It was one humiliating scene lacking in any civility (you would imagine that the decades of petrodollars would have taught them manners).

We would have walked out of the plane and spoken to pilot on our way out had it not been for our 5 month baby who would be facing an uncertain future in the not-so-hospitable Kuwait airport. So after doing some damage control, I relented (still without being given any explanation as to why our confirmed seating had to be rearranged and with no use of ‘sorry’, ‘excuse the inconvenience’, ‘please try to understand’ and ‘thank you’).

Long story short – as a mark of protest, I asked my wife to to sit next to me in a regular seat without a bassinet seat and we ‘graciously’ let the Arab husband (whose hijab clad wife needed the bassinet seat) sit next to her wife. It was important for us to give the Kuwiati guy a ‘teaching moment’ although it probably didn’t work as we didn’t get a thank you for that. For the rest of the entire 13 hours, we refused absolutely any service from KUWAIT AIRWAYS for being humiliated and treated to such sub-human standards. We refused all meals and publicly declared to the staff that we wouldn’t be taking any service from them. Our passenger next to us, was naturally very concerned and he was kindly checking up on us. It was hard, but when it comes to issues of principles and morals, it’s not that hard to go without food for half a day (nothing compared to Mandelian or Gandhian standards).

To all this reading this- if you want to be treated as a simple human being with the respect and civility any human being deserves, then KUWAIT AIRWAYS IS NOT THE AIRLINES FOR YOU. For that big guy, if he’s reading this, I know his face and his designation very well and I want him to know that this is only the beginning. By God, if I see him in person outside Kuwait, I will bring him hell until he learns to apologize for his behaviour. We are taking up the matter with the Kuwait Ministry of Tourism and there will be a relentless barrage of blogging and media writing to bring this issue out. Ordinary passengers must know the truth about KUWAIT AIRWAYS hospitality and KUWAITI hospitality in general.

kuwait airways sucks. the engines are old but the food is OK, the service is good also. BUT the best airlines i have ever travelled on is the emirates airline and singaphore airline. kuwait airlines need to fix this problem because they need kuwaiti citizens have proud of what their country own.

KUWAIT AIRWAYS is the worst carrier in GCC by miles.
The working hours of their bombay baggage handling is 2am to 7am.
Couldn’t get more convenient.

This is the worst airlines now in the world… i am scared the people who fly on this. the royal family who controlling everything in kuwait dont care about anything they only take the profit. I spoke the people in kuwait and they said its a rude country who controlled by un educated , stubborn,uncultured leadership.

I flew from Jakarta, Indonesia to JFK (NY). Kuwait was never on time. My way to JFK was delayed 3 hours in Jakarta, and the way back to Jakarta was delayed 2 hours (but ended up delaying for 3 hours again). Entertainment was very poor, like 4 channels and I couldn’t pause, repeat or forward. the movie was already in the middle so, either I watched it or I didn’t t watch it at all. I had to ask for a blanket (they didn’t just give it to passengers). I had to ask for earphones. Mostly the non vegetarian food were finished (so although I’m not a vegetarian, I had no choice to get MEAT for my meal). Planes were old. I couldn’t charge my phone or any other devices (I could do it with etihad/qatar and emirates). They didn’t give toiletries like socks, eye shadded, ear plugs or toothbrush (again I got them from etihad/qatar and emirates). They didn’t maintain the cleanliness for toilets too. So after flying for hours, I found toilets became so gross and disgusting. The worst part, I lost one of my bags in jakarta. I complained, the staff was so rude. After 24 hours, I called the staff again, The staff said “kuwait never received my bag, so maybe my bag would be still in JFK” (WTF?) . Until now (After 2 days), I still havent gotten any information regarding my bag. I don’t know where my bag is and when will I get my bag. Funnily, the lost and found staff in Jakarta’s airport only works twice a week when they have schedule. Except that day, no one can service me!!! I’m still hoping I can get my bag soonn. So, if you think delay, no entertainment, cheap facilities and the possibility to lose your bag are ok, go with this airlines. I will never fly with this airlines again!!!. WORST AIRLINE ON PLANET!!!!!!!

It saddens me to read all this negative feedback about the airline.As a former employee in the 70’s under mr.marzook,the airline was well respected and functioned with utmost efficiency with great service and a commendable cabin crew.It seems an administritive rethink is required to revamp and a application of disciplined regulations for all to follow.