MP Yousef Al-Zalzalah strongly criticized the passport counter staff at Kuwait International Airport, saying that their behavior with arriving passengers is very ‘reckless’.
Zalzalah also suggested that MoI should send these employees to get training courses at Dubai airport on how to deal with the public and passengers. “The airport is visitors’ first encounter of Kuwait and they should get a first impression that they are in a hospitable country,” he said, noting that contrarily, airport passport clerks seem to insist on giving a very bad impression about Kuwait with the way they deal with passengers.
Zalzalah also suggested that these employees should be banned from using their mobile phones on duty, because according to him, 95 percent of these employees’ time was spent on mobile phones while they only spend five percent of their working hours actually doing their jobs. [Source]
Is there anyone that hasn’t yet complained about the immigration officers? Yet nothing seems to be getting done about it.
17 replies on “Airport Employees Should be Banned from Using their Phones”
Means more coming from an MP 🙂
I use my phone until I fall sleep, in the bathroom, everywhere. Yes I think it is a problem with modern culture being always connected, online. But also only thing that keeping me sane.
That is not the point.
The point is that passengers are often exhausted after a many hour flight and the last thing they need is an airport employee that makes them lose more time for the sake of playing an online game.
It’s all just lip service. Its not going to improve.
Your personal habits on your own personal time away from work are not the subject here. It’s the habits of government sector public employees both using their phones while on duty and their poor customer service skills. The majority of these employees act like they are Royals and treat everyone as if they are peasants while processing visitors at their immigration desk into or out of Kuwait. It really is a bad first and lasting impression when the first representative of Kuwait you experience acts so poorly toward visitors. Unfortunately taking away their phones will only piss them off worse and cause then to act even more poorly toward visitors. Perhaps not taking their phones away entirely is the answer. Maybe just teaching them to be more discreet when needing to use their mobiles and reinforcing customer service training would be suffice. Better management. Privatize the airport management and station government offices at key choke points like customs and immigration instead of leaving public sector employees to their own device…blah blah. Imagine that…
Oh for f… sake go home or start a kinder garden teacher class…
What would you suggest? Let’s hear how you would address the issue? May I suggest we start with a spelling contest? Kinder garden?
Wallah I ain’t kidding mp zalzalah is right. All Kuwaiti immigration Moran officers should go t dxb and learn some basic manner as they are faeces of Kuwait lol
I was treated so badly. No one was thereto help me
In my experience the immigration officers in Kuwait are much better than those in Dubai, despite arriving to Dubai as a FIRST class passenger via Emirates.
Why would you expect to be treated better if you flew first class?
Because there is a DEDICATED first/business class lane in immigration for Emirates passengers for arrivals, thus I expected better service only to be disappointed.
Best solution: Deport those who complain!
yeah, then no one will come to Kuwait, and there will be no need of immigration officers. Airport shutdown.
Its the attitude of these people. The way they talk to people , especially to Asians are like they are criminals. Cant help it ..
Not only the airport staffs, when you go to the public sector offices too. To be honest , such people do not contribute to this country, a normal expat does much more to this country and is more loyal . I remember those days during the invasion , my parents used to pray daily for this country even when we were back home and didnt expect at all to see us back here. be loyal to what and where you are.
God bless kuwait, and hope to see the it the number one in the Gulf region.
well, why don’t we also talk about the tea drinking, gossip talking and nose picking.. Its joke, the security at the scanners.
It’s just a matter of time before a plane is hijacked out of kuwait airport.
stfu dipshit
i was traveling on may 3, and the immigration officer had not changed the date on the stamp, so many passengers got a stamp of may 2, the officer noticed only when one expat came back noticing the wrong date and that’s when he changed. they don’t take their job seriously.