This past weekend Harley Davidson sent me to Lebanon for a bike ride as part of a media trip. They took care of my airline ticket and I hadn’t noticed until the very last minute that they had booked Kuwait Airways for me. If I had noticed earlier I would have obviously requested to change my flight to MEA but it was too late to change the ticket and I was stuck flying Kuwait Airways.
While checking in at the airport I asked if I was flying a new plane and turns out I was. I still wasn’t too thrilled about flying on the new planes because based on the photos Kuwait Airways had published in their instagram account (here and here), the new planes looked outdated, ugly and gloomy. Not sure why Kuwait Airways posted those horrible pictures but turns out they’re misleading and not an accurate representation of how the planes actually look like.
When I got onboard the new plane I was completely taken a back by how nice and bright the interior was. In the photos on the Kuwait Airways instagram account, the chairs looked dark and the walls and ceiling had a dull grey tone but in reality, the blues were vibrant and the walls and ceiling were bright and light colored. I sat down in my seat and noticed I had really good legroom as well, so far I was really impressed. I started flipping through the media center checking it out while the passenger next to me plugged in a USB stick with movies and started watching something. This is a completely new Kuwait Airways and I was liking it.
I flew both ways with the new Kuwait Airways plane and honestly I think the planes are better than the MEA ones which I normally fly with to Lebanon. There was even internet onboard the Kuwait Airways plane which I tried out on the way back ($10 for 30mins, $20 for 1 hour and $40 for 3 hours). Even the food wasn’t too bad at all and because no one flies Kuwait Airways, the plane wasn’t very packed making the experience even more enjoyable.
[YouTube]
I did have an issue though and it was with the flight attendants. When I headed to the bathroom at the back of the plane while we were flying, I noticed one of the flight attendants was sitting in a passenger seat with the headphones on watching a movie. I thought that was pretty unprofessional. Another incident which also showed a lack of professionalism, when we landed and the plane was still on the runway heading towards our parking spot, a passenger got up from his seat and started getting his bag from the overhead compartment. Instead of the Kuwait Airways flight attendant telling the man to sit back down she got up and walked over to him and helped him carry his bag down from the overhead compartment. Then other people started getting up to get their overhead bags while the plane was still moving. Total chaos and I though it was ridiculous that the flight attendants weren’t telling the passengers to stay seated until the plane stopped. But then again this was Kuwait Airways. Although everything does look new, modern and up to date, end of the day this is still the same airline and the flight attendants are a reminder of that.
Putting aside my issue with the flight attendants I actually had a great experience with Kuwait Airways. In fact I would choose Kuwait Airways over MEA in a heart beat if the Kuwait Airways flight wasn’t an hour longer (they don’t fly over Syria, Jordan or Israel so they take a big detour). I thought the in-flight entertainment system had more than enough entertainment for the 3 hour flight, I found the seats comfortable, the legroom was great and my overall experience was very positive. The only thing I would say though is that they can update all their planes as much as they want, they can get the new A380s even and have onboard showers but that’s not going to be enough to move the airline forward unless the employees get retrained and their professionalism reestablished. And I’m not talking about just the onboard flight attendants but every employee you interact with from the minute you checkin to the last Kuwait Airways employee you see should reflect this new and improved Kuwait Airways. Other than that they’re off to a pretty good start.
