I just ran into the weirdest internet issue. I have the 5G unlimited internet package from Redbull Mobile. A few days ago I got a message telling me I’ve used up 90% of my bandwidth and today it stopped working. So I got in touch with RedBull Mobile to find out what was up.
Firstly for anyone considering Redbull Mobile you need to be aware they don’t have a call center. Your only option for support is chatting with someone. I tried to do that from within the App, but the person the live chat kept connecting me to wouldn’t respond. Like in 10 minutes he said 1 thing which was unrelated to what I was asking and then stopped replying. I tried closing chat and reopening and got the same person and no response. I usually hate talking to bots but this was actually one time I wished I was chatting to a bot instead of a person. At least bots respond. Eventually I tried live chat from the website and got someone.
Turns out unlimited really means only 3TB which I don’t know why they’re calling it unlimited then. Unlimited means no limited but whatever because looking back at my history the max I’ve ever hit is like 2.2TB a month. But for some reason this month I consumed 3TB already and I still have 10 days to go. I don’t know how, I need to check my Xbox and see if it downloaded anything without me realizing. I got a new phone so maybe downloading everything back to my phone consumed bandwidth but that would be like max 300GB. But all of this isn’t even the issue I have right now.
The problem is I don’t have a choice to add more bandwidth. Technically I do but it just doesn’t make sense. I asked support if I could recharge my internet by adding an additional 500GB or 1TB and turns out the only option I have is to add 50GB at a time and it costs 5KD for every 50GB. That is crazy expensive when I’m paying 10KD for 3TB a month. I can get a new pre-paid line with 500GB internet for 8KD which is actually what I’m going to do now. Going to use that line temporarily fro the next 10 days.
So weird, now I need to go and figure out what consumed so much bandwidth this month.
5 replies on “I have a weird internet issue”
yeah, i found that the hard way too several years ago…its something the sneak into the small print, related to fair usage policies which basically means: “Unlimited fair usage refers to an “unlimited” data plan that includes a Fair Usage Policy (FUP), which is a set of terms to ensure fair sharing of network resources among users. Once a user exceeds a certain threshold of high-speed data (which may be daily or monthly), their connection speed is reduced for the rest of the billing period or until the next cycle”
You can get an STC pre paid line for 5 KD with 600 GB
I have a zain locked router so has to be zain card.
I went to get the 500GB zain line but turned out it wasn’t prepaid. So I had to get a post paid line so I can cancel next week. The store guy told me the max i can get prepaid is 60GB for 6KD.
https://myzain.kw.zain.com/ shows 10TB for my Zain unlimited plan. I’ve never crossed 2TB per month though.
https://i.postimg.cc/wxbGnpFm/Zainbwlimit.jpg
Zain told me their unlimited plan is 11TB. Rebull’s unlimited plan is 3TB. I’ve never hit 3 or close to 3, so something is up at home. Just turned off auto updates on my Xbox in case that was the issue.