THE One has a pretty cool customer feedback system. Right next to the cashier there is a little device with buttons and statements like “The service was fast and efficient” and “I found the staff knowledgeable” etc.. and answers right next to them like “Absolutely” or “Sort of” or “Not really” etc… While waiting to pay for your item you can just give your feedback on your experience in a process that takes only a few seconds. No need to give your name, number, birthday, time of visit and all that other crap. I think more stores need to implement this very easy to use system since its a quick process and more fun than filling a card with 20 questions.
There was a website address on the machine www.cfs-me.net which takes you to the dealers of the device. On the site they have more pictures and information regarding this system. Pretty cool.
3 replies on “Digital Customer Feedback System”
I like the idea!
saw it also in dubai taxis and BBk bank in Bahrain
I remember when I saw that a couple of months ago, I actually took the time to give them my feedback. I would never fill out a feedback form at a store because it’s more of a hassle. Maybe stores need to start creating feedback forms about their feedback process lol.