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Aramex Shop & Ship Problems

WIRED

I really really really hate Aramex. I stopped using them for my important packages ages ago and instead started using U Shop We Ship who are much better. I now only use my Aramex account for my magazine subscriptions and it seems I can’t even trust them with that anymore. Today I got a package after not getting anything for 2 months and it turns out I have 2 months worth of magazines missing! I have been trying to call them since morning to try and see what happened but their lines are all busy, ALL THE TIME! I can’t understand why people still use Aramex, USWS isn’t perfect, they have their own issues but at least packages get shipped promptly from the US and do arrive in Kuwait on time. Where are my magazines???

83 replies on “Aramex Shop & Ship Problems”

I tried USWS, and they have the worst customer servicer ever. they asked me to go to their office three times to finally get my stuff, so I stooped using them. in the other hand,I got my iphone in 3 days ONLY using Aramex which was delivered to my home. unlike USWS u have to go get it! or wait more.

hmm…i use ushopweship..and they have always delivered…unless i wanted it urgently and they just recieved the package..
i think customer service is prty good…theres a girl named Beverly there who is really sweet and extremely helpful….

Abdullah I never had a problem like that with them

twaif: I changed my aramex account to have them check my mailbox once a month, that way they gather up all the magazines and ship them to me once instead of shipping magazines as they get them. I used to get like 1 magazine before or a piece of mail and have to pay KD2.5

Same shit with TNT, f$%^&*’S lost my shipment worth KD 1000 and reported it as delivered, and finds the good 2 months latter in their warehouse in Dubai.

FedEX has the best courier service in Kuwait. Better than TNT, Aramex, UPS, USPS, etc..

BUT partially the blame is on local government customs authorities. I have seen how they decide to let-pass some shipments at the airport. Its amazing! Sometimes the customs official decides (based on the size of the package) to let it go, without any care to its contents.

As a result, I sometimes find on my desk (a delivered but SMALL package) that contains products worth $ 20,000 without any customs voucher nor any customs paid,, and sometimes a rather LARGE package with goods worth $ 200 will stay ages at customs due to documentation problems…

I agree that Aramex are not great but I think DHL are the worst…

HNY Everybody and Thanks Mark for your efforts..

i have the exact opposite of your problem, im thinking of switching to aramex beacuse USWS keep breaking my shipments!!!

i have the exact opposite of your problem, im thinking of switching to aramex because USWS keep breaking my shipments!!!

lets just say that aramex never take small packages like magazines and cds seriously i dont know why ,they just dont think that they should waste their time with small items :D…everytime i order something small like books or ps3 games it arrives like 3 wks or a month late! their service keeps getting worse.

You are right Mark,
USWS isn’t perfect, they have their own issues.
I will never deal with USWS again in my life.
They suck big time.

This is so weird. I hate USWS. Their packages take ages to arrive, their tracking information is useless, and customer service is generally clueless. I started using Aramex again and I’ve gotten my packages in a few days, the tracking information works professionally, and I’ve never had to contact customer service. Sure it sucks that they increased their prices recently, but at least I don’t have to wait a week to get my package excluding the time it takes for the item to actually leave the US.

When I was using Aramex they were always late with my packages, they used to stay in my mailbox for a very long time and when it gets to kuwait it also spend a long time with the drivers before they deliver. When they raise their prices I decided to try USWS and I dont regret it. My packages ship from my mailbox in 2 days and then it takes 3 days to get to Kuwait. Their drivers are bad and take a day to deliver the package to me but if I am in a hurry I just pick it up myself.

today I called aramex 20 times! My package has been shipped from Dec 12 and still no delivery.. What I hate is that they never answer the phone!! What’s the point of having customer service if u don’t answer the customers!! Anyway I left my no. For them 2 answer me back.. Let’s just hope it doesn’t take as long as their shipping service :s

I’ve been contemplating the same recently. I’ll probably switch to either Access USA or Bongous.com. I need to find more about them though

It takes 4-6 weeks for the first issue of your magz to be delivered. The rest of the issues are shipped much faster.

If you signed up for a yearly subscription, you start counting from the first issue that you got, so if you placed an order in September 2007, and only got your first issue in December 2007, you will be getting another 11 issues making a total of 12 issues (or whatever the amount you signed up for is) so your subscription ends and the last issue you’ll get will be on November 2008. The past months that you did not get anything do not count. You start counting from the first issue you’ve recieved.

eveyone out there who ever has a problem with USWS plz feel free to contact me at anytime, K The Kuwaiti tara badoos ib ba6nick and every shipment you have am gone dump in the thrash looool laa just kidding ABNE mark thursday’s dewaniya the shawerma is on me.

Drunk_n_Gorgeous they are all old subscriptions and they all expire next year. Plus they are on auto renew. Have been subscribed to them since 2001.

Its not the fault of all my magazine subscriptions, its Aramex.

I’ve been contemplating trying out Aramex, bc all my shipments through USWS have taken AGES and their website keeps going down.

Also when i went to clear my iphone the customs guys kept shouting at the agent i was with and they told me that they have no respect for the USWS agents and i should use aramex instead bc they are not stupid and can speak arabic better etc.

The agent eventually ran away without giving me all the paperwork and i had to fucking pop a vein on the phone to get another fucker from USWS to bring back the rest of the papers 2 hours later. it was a nightmare.

Mark, I quit Aramex due to their usual problems with the customs. I ordered two CD’s that got busted by the customs, got me into a lawsuit with the gov and ended up paying 200 KDs for two CD’s worth $ 20!!! why? because I ordered something got classified by these dicks as satanic music, while it’s on the shelves of Virgin (back then in its prime glory). For magazines, I’d stick to the old system of dealing with a bookstore. Try al-manarah bookstore, very neat and good. I deal with for years, they’re located near the video club in front of eurorika in salmiya.

holla: all i can say is that customs treat everyone in the airport like crap and if you have a problem like that you are always welcome to contact me am always in the office and by the way we never had any problems with any i phones coming in so i guess in your case it was just luck.

WIRED subscription costs me only 10$ a year for 12 issues. In kuwait the price is nearly KD4 per issue. Its the same with all my magazines so you can imagine the amount I am saving by subscribing directly via the US.

Mark: you sell out

Zahed: the only customers USWS has is Mark and uhhhhhhh……..that’s it i guess

Corrolla Man: check under the hood of Zahed’s car and you will find your engine 🙂

K the Kuwaiti: told ya!

aramex seems to have lost my new american express card that was sent a couple of months back. this pisses me off and i am still trying to locate it.

USWS suck too because they ended up overcharging me for a macbook held at customs. when i used aramex to order one of those there was no such issue.

hamad customs thing is random and has nothing to do with USWS. I ordered 2 macbooks, one got held in customs and i had to pay a fee the other passed through without a hitch. Both with USWS.

i have never had a problem with usws until recently .. i usually order most of the things from america but i recently ordered from the UK and their service was horrible … my delivery had arrivied 3 days before they uploaded the info on my mailbox , which ment that it missed the weekly shipment and i have to wait a whole week for it to be shipped out

I’ve recenetly found out about USWS and will be signing onto that to day after my previous experience with Aramex. I tried shipping an empty nitrous bottle through to Kuwait but Aramex says they can only ship it as a DGR goods.

I said ok, send the nitrous kit back to my supplier and i’ll get them to ship it out to me. They sent me an email the next day saying the shipping from NY to TX will cost me $130 = 40KD!!

I sent them back an email telling them not to try rip me off, I paid $15 for the kit to be sent up to NY and now Aramex are telling me it will cost me 10X the amount to send it back!? Mind my french, but I’m REALLY FUCKED OFF WITH THEIR SHITTY SERVICE!!!

I just hope USWS will offer me peace of mind!

From the looks of it here Aramex still have better customer service and inbound operations than the rest even if their US outbound is inferior. When all of them have problems including Aramex at least you have proper support case tracking that gets more management attention etc, so I’m not considering switching yet. But now , after the new Ebay refurbishment they stopped accepting Aramex’s Springfield NY telephone number for some crappy reason like “needs to be a landline number”. I have the whole chat transcript with Ebay customer service. So if now I can’t register my US shipping address with the biggest online merchant like Ebay, whats the point,m defeats the entire original purpose of Ship and Ship which was to facilitate e-commerce packages. Any ideas welcome guys.

Just to update on the $140 Aramex had charged me to send the package back to my supplier. I called UPS to see how much it actually cost and they told me it was $22.50 to send the 32LB package back to Texas. I told them the price Aramex was charging me and they laughed!!!

So it’s not just in Kuwait they’re trying to rip ppl off, it’s in the USA too!!! Crappy service, I’ve already opened up an account with USWS. Hope they won’t be as crap as Aramex

Another problem I’m getting with Aramex is what they call their random checks 🙂 They assured me they were random, so thats why I asked them why my last 3shipments had been picked randomly making me have to clear the parts and pay an extra fee for custom tax.

Not only do I have to pay Aramex shop and ships price for CARGO (Where if they told me this problem, I would’ve sent it from my independant exporter for cargo in the USA), but they give me the excuse that my items are RANDOM checks, its been 3 shipments in a row!?!?

Aramexs service is crap, it’s true. I looked into their regulations, and they state once the package reaches over 23Kgs it will be considered cargo, once the package reaches $2500 it will be considered cargo.

If they stop any more of my shipments this time, I’m taking out a court case against them as they’re going against what their rules and regulations say 🙂

Hi guys! i just read your post regarding this services,but im just wondering, whos the local agent for USPS? my cousins send me a package tru USPS,they just put my house address. i dont know if i will recieve that package or not.

Recently one of Ebay Seller refused to deliver Goods to my Aramex US Address & gave Refund,Any One Faced Similar Problem?I have Never Tried USWS,They also have Similar problem?I am Based at UAE?Whether USWS has service for UAE Also?

Hi all!! i had the same opinion about Aramex..late deliveries, wrong shipments that i receive, BAD CUTOMER SERVICE, and even wrost..today i decided to terminate my account so i sent an email to them and i got a reply from “Murad Bdair” who was very happy to terminate it and did not bother to ask why!!!! idiots!!

I have been using Aramex shop and ship for the past 6 years, and I have seen service go down gradually until it reached what it is today, absolute crap!!!. I do not know USWS, but I know use the DHL to ship directly from Amazon or others directly to me, it is faster the cheaper. I only use Amazon if the shipper does not ship outside the US.

Greetings Mr. Ayman,

It’s really unfortunate to hear that you are not satisfied with aramex and started searching for other carriers; however I would like to invite you upon your convenience to meet or contact me as we are very interested in addressing the areas where you believe our service has declined in the hopes of reaching an understanding on how we can improve our customer service level.

Your opinions and complaints are our strength.

Best Regards,
Murad Bdair
Customer Account Manager
[email protected]
Mobile: 97221330

The serivce is so bad, i have been requesting papers for 3 weeks and they keep putting me on hold for long time with no use, and no coordination among the same staff.
Also, every thing coming to Jordan has to go throught customs even for small items you willl end up paying 3 times the price as tax and customs. and you pay tax for the delivery services, and weights given are never correct.

FUCK ARAMEX BIG TIME… WTF? I bought 4 shoes for my kids… weight 10.5 LBS.. Aramex costs are 60JD .. and yet, they want me to pay 140 JD more for customs.. i will make the theif bastards return the item to the shipper and take my money back .

I totally agree with you Saddy ….they Suck also custums SUCK they steel money and let you pay things that you should not be paying …and i am not talking about custums, they let you pay Sales Tax ????? WHY THE HELL YOU SHOULD PAY SALES TAX FOR THINGS THAT YOU DID NOT BY FROM JORDAN AND YOU ALREADY PAID IN THE COUNTY YOU BOUGHT FROM ….this issue should be solved or Aramex and will close down soon….custums should work in a proper way and not steel money from people ….this SUCKS

Dear Samer and Saddy,

I am Claude Hamarneh, Customer Account Manager at Shop&Ship Amman. Thank you both for your comments, I am sorry to hear that you have faced problems with your shipment.

I understand how frustrating it is to being put on hold while calling customer service; we are continuously working on improving our customer experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details on the phone number from which you placed the called. We need to investigate this matter further to prevent it from happening again.

Regarding customs, Aramex Shop&Ship sent a letter informing all our valued customers about the new customs procedures. As part of the new procedures, personal shipments with a value below 100JD will not be subject to customs duties. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex.

If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better.

We apologize for any inconveniences caused and thank you for your comments.

Kind Regards,

Claude Hamarneh

Customer Account Manager, Shop&Ship Amman

[email protected]

Dear Samer and Saddy,

I am Claude Hamarneh, Customer Account Manager at Shop&Ship Amman. Thank you both for your comments, I am sorry to hear that you have faced problems with your shipment.

I understand how frustrating it is to being put on hold while calling customer service; we are continuously working on improving our customer experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details on the phone number from which you placed the called. We need to investigate this matter further to prevent it from happening again.

Regarding customs, Aramex Shop&Ship sent a letter informing all our valued customers about the new customs procedures. As part of the new procedures, personal shipments with a value below 100JD will not be subject to customs duties. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex.

If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better.

We apologize for any inconveniences caused and thank you for your comments.

Kind Regards,

Claude Hamarneh

Customer Account Manager, Shop&Ship Amman

[email protected]

Dear Samer and Saddy,

I am Feras Hilal from the Marketing Department at Aramex – General Services Office. Thank you both for your comments, I am sorry to hear that you are facing problems with your shipments.

I understand it can be frustrating to being put on hold while contacting customer service; we are continuously working on improving our user experience. We took your call to heart, and to investigate your incidence further, please provide me with specific details regarding the phone number you called from. Aramex Shop&Ship will investigate this matter to ensure it does not happen again.

Regarding customs, Aramex Shop&Ship sent a letter informing all customers about the new customs procedures; customs authorities do not impose duties on shipments with a value below 100JD. However, shipments containing books, DVDs, CDs and pharmaceuticals will be inspected, regardless of size or cost. Aramex cannot impose any form of customs duties on any shipments. Having said that, we do charge a 15JD fee for customs clearance, but any other amount is imposed by Jordan Customs and not Aramex.

If you can please send me your shipment number, I will work on fulfilling your request as soon as possible. If you need any help in the future, please do not hesitate to contact me on my email address below, or you can give me your contact details so I can help serve you better.

We apologize for any inconveniences caused and thank you for your comments.

Kind Regards,

Feras Hilal

Online Conversationalist – Marketing Department, GSO

[email protected]

hi
i`m same as all
i used to ship from US to Bahrain by using aramex and sometime not all they are late in US and also in Bahrain but i`ve patiant for that no problems i`ll wait but now i`ve one problem and i`m realy looking for other carrier for thies which is i received Mail & Magazines from where i don`t know
first time i don`t receive it and they stored another time i received just to check what it is ?
and i find it`s a magazine named money from cnn !!!
i never suscripe with them or visit cnn wepsite only one time to email them about this Magazines and from where they get my address but they don`t respond for me ,
and today they also send me Mail & Magazines but because my address on my ankel address my ankel wife don`t receive it and they updated in my account by “Attempted delivery – Please contact local office.”
i`ll contact them tomorrow and i`ll wait to receive my three package only and cancel my account with them .
it`s better than received of magazine i don`t ordered or intersted in .

regards
ali

Hi all again

today i know that
the problems not from the ARAMEX team but from the sender which is unknown surce !!
i don`t know from where he get my address ?!
just named by mail&magazine !!

but i`ll cancel my account also for that because they will send me that unknown magazine every month ?!
ARAMEX jop is in & out
so not there problems ..

regards

Hi everyone. I have a jewelry store on Amazon. I get a lot of customers from the Middle East. Most of them use Aramex. I ship all over the world, and I use USPS. For international orders, I use Priority Mail and insurance. I remember one time a man ordered a beautiful cuff bracelet with horses on it for $249.99. He did not have an Aramex address. He was in Bahrain. I used the United States Post Office and shipped Priority Mail. I also put insurance on it just in case anything went wrong. Everything went well and the man received his bracelet in less than two weeks from when I shipped it. Just thought I would share that because it worked out very well and my customer was very happy.

could anyone tell me how ushopweship works ? and yes aramex’s service is shitty and i have lost a lot of packages !!!! n their customer service sucks .. let me know about ushopweship please . Thanks

i thought i was the only one receiving CNN money magazine out of no where… i recieved 3 magazines till now ..

1st one i didnt receive and they disposed it ..
2nd one i only received to check what stuff is it .. it was MONEY MAGAZINE i never subcribed for …

now today i got the 3rd issue .. so i m going to go and discuss it with them..

I have been very happy with aramex till now .. i have been using it for last 3 years.. i dont want to close my account because of one stupid spam magazine issue…

lets see how my meeting goes with them today

Burhan i get same yours
so just ask Aramex Support to cancel maill and magazine sender then you will be ok
thats what i have done
so no more mony lose

I have faced Similar problems. i thank Aramex need to change some of its policies. like give the option to hold income shipments in the mail box for period time to minimize shipment rate , and option to notify the customer about new shipments contain and from where to give customer accept permeation to ship

Aramex is getting sucks, I received 2 packages arrived at the same time in my mail box and arrived same time in kuwait, one of them was held in the customs 5 days and the other for 7 days.
I don’t know why or what is the reason ! I was thinking is that every thing messed up. I don’t think so I’ve been to the customs. but Aramex getting really suck.

after all of that They lost my package was received on my mail box on 7th of Sept, and still no updates no comments that worth over 1000$ ,

I will never deal with them again even for a Sh!t,

sorry guys but it’s cheap.

I wanted to get a couple of things from Amazon lately so I read so many reviews and was between DHL & Aramex, finally went for Aramex for two main reasons:
1- No Volumetric Weight
2- Customs Duties are as clear as follows:
– 0% Customs 0KD Hanling for Books & Magazines
– 0% Customs 1KD Hanling for Electronics 100$
– 0% Customs 1KD Hanling for Laptops & Mobile Phones
While for DHL (Customer Service), every person says something, one talks about Bayan (3.5KDs), one says No Bayan. I personally believe they do NOT know any thing for sure, they just leave to chance with Customs Authorities. & I’m 100% sure I’d have paid much more with DHL either for Volumetric Weight or for Customs.

Here is my Experience with Aramex:

Order made from Amazon on 3/12 (Unfortunately Amazon devided my Order into 5 Shipments since Items shipped from different warehouses, had to pay more, not Aramex fault though)

2 shipments reached my Mailbox on 7/12, 2 on 8/12, 1 on 9/12. The first four shipments reached kuwait on 9,10,11 /12. Were cleared from Customs on 12,13 / 12 (as Fri & Sat are off for Customs) . I picked them up on 14/12. Total 11 days from order date (not bad at all for me).
The 4 Shipments were in very good conditions, had to pay 1KD handling fee for each of the four shipments + 5% Customs for the Kindles + shipping Cost (Dahh!!).
the 5th shipment was shipped today as it reached my Mailbox on 9/12 and Aramex US were on Holiday (as per Customer Service).

Overall, I like the Aramex service alot, I feel the agents are very professional, the Customer Account Team Leader (Murad Bdair) is ver helpful and really appreciates feedback. It’s more than enough for me to feel that they wanna do better and are willing to change (exactelly the opposite to DHL).

I was also told that a new Online Payment system is to be launched soon (users can pay for shipping online instead of at delivery as before), Nice!!

Correction 2:

– 0% Customs 0KD Hanling for Books & Magazines
– 0% Customs 1KD Hanling for Electronics (Less than 100$)
– 0% Customs 1KD Hanling for Laptops & Mobile Phones
– 5% Customs 1KD Hanling for Electronics (More than 100$)

Nice job BR with a Jordan based IP address. 😉

The truth of the matter is that the customs fees are unpredictable and its still case by case determined by the customs officer.

Your rate is a general guideline but not the rule. If you want to be more sure ship using Harmonic code of the product.

Aramex hire me as a consultant and i will double your sales in the middle east.

Well Storm,

I dunno wat u mean by a Jordan Based IP address, I am an Egyptian living in Kuwait! I posted from Kuwait based on my experience with Aramex Kuwait!

Also, I have been using Shop&Ship for like sometime now, had about 20 shipments delivered, and I can assure you that the rates I mentioned earlier are not guidelines! They do not depend on Customs officer (at least here in Kuwait). This is just how it works for them and I have never faced any deviation!!

Let me restate them, and pls correct me with solid evidence if i am wrong:

– 0% Customs 0KD Hanling for Books & Magazines
– 0% Customs 1KD Hanling for Electronics (Less than 100$)
– 0% Customs 1KD Hanling for Laptops & Mobile Phones
– 5% Customs 1KD Hanling for Electronics (More than 100$)

Hi,

i just lost 220$ because of ShopanShip …

i ordered an empty nitrous kit .. they sipped it .. but the box was opened and there is no bottle inside it ..

i sent them an email ..

i think am gonna make a big problem ..

Dear Tamer,

Could you please advise your SNS account number and the tracking number of the shipment. We will make sure to follow and get it sorted.

Please send the details to [email protected]

Thank you

Shop and Ship Team

shop and ship has so many problems in terms of its price and delivery speed. they also sent me broken items. right now i am using boxinus bacause they have rally good customer support and they really care about your package to reach you fast and safe.

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