International Optics

Post by Mark

One of the best customer service in Kuwait can be found at International Optics. The employees there are always extremely friendly and professional.

The other day we passed by them because Geo had chewed up Nats glasses after she accidentally left them on the table and they were completely destroyed. The frames plastic was bent, the metal thing on the side was scratched like crazy and he had chewed one of the glasses. She was about to throw them away when I told her they might be saved. So we went to the International Optics branch in Central Plaza and showed it to this one guy. He asked what had happened to it and I told him my dog chewed it. He of course found that funny and shared it with his fellow employees. He told me to come back the next day at the same time and we left.

Next day we went back and I realized I should have taken a before and after shot because what they did was incredible. They actually bent the frame (plastic and all) back to the right shape, they polished the front to remove all the scratches and the side metal was repainted. It was hard to believe this was the same glasses. If they had come and told me we threw your glasses away because they were unfixable I would have said ok but instead they fixed the glasses and they only charged us KD10 to replace the one scratched glass.

This is not the first time they were this helpful, I have had problems with my other shades and they always took care it. Anyway I figured I would talk about a company would good service since I mentioned Showtime’s bad service in the previous post.

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16 comments, add your own...

  1. holla says:

    yeah Intl Optics is pretty cool. the other day i dug out my old glasses to rest my eyes from wearing contacts and i found out that one of the pads was missing and the ends were worn out. i took em in and they jsut changed then and cleaned up all the funk on my glasses for free on the spot. these are 10 year old glasses.

    it’s so sad that just decent service in kwuait is something so rare and amazing.

  2. Purgatory72 says:

    Dr. Sharma is the best

  3. Jackie says:

    Purgatory you know Dr Sharma? :P My papa loves the guy LOL! Hehe well not loves loves bs is friends with ;P

    And yes I love International Optics :/ Been a customer for 11 years :/ LORD!

  4. holla says:

    so your dad had feelings for dr sharma but believes love is BS so he is just friends with him? ;)

  5. Jackie says:

    No that’s not what I meant. Urgh :/

  6. Buy your dog a chewy toy or get him a bone… and train him not to bite your things.

  7. Marzouq says:

    Thats always good to here a company with good customer service! I really like them too! And they are always helpful!

  8. holla says:

    hehehe just pullin yer leg jackie. but yeah i am gay for dr sharma too.

  9. Nothingologist says:

    Yup…just yesterday dropped in a pair of shades with the shades apart and missing cushions. They glazed the shades, spiffed up the frame, replaced the cushions and charged me an abhorrent KD1!

  10. four eyes says:

    Hey! I agree International optique is the best when it comes to service, even my family returns back from the US just to get specs from there! All the staff are friendly too, especially April.

  11. rola says:

    funny that.. i always come back every x-mas and get my eyes checked there! they gave me great contacts. mr. habeg is the best :)

  12. gery says:

    i knew someone who washed their specs in the washing machine…could not be repaired though! maybe they love dogs so they made an effort….. try the Ricardi shop in the Central Plaza, they have cool clothes…

  13. Mark says:

    interesting, four eyes, rola and grey have the same ip address meaning they are the same people.

  14. ali says:

    ha ha what looser /loosers!don’t people have anything better to do these days.. gery must be gay

  15. gery says:

    have you peope never been in a gang? no wonder i rather leave for a while..btw,mark -like your postings…some are quite helpgul.bye

  16. Ala says:

    Where can I find their store in Salmiya?
    I have lost my pair of eyeglasses today… :(
    It sucks because I teach and I get headaches when I’m not wearing my eyeglasses.

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