Kuwait Cinema Update

Today I received two phone calls in regard to my complaint about the StarWars incident I had last week. The first call was from Alan Hall, the General Manager of KNCC. He apologized about the incident and told me they would investigate it. When I asked him if they had received any other complaints he told me no they hadn’t but that they also generally never receive any feedback from anyone, good or bad. He then told me they would contact me again soon.

Around 5 minutes ago I received a call from another guy, he again apologized for the incident and gave me his number and told me the next time I go to the movies to give him a call 1 hour ahead so I can get free tickets. He wasn’t very clear on the issue so I asked him if I brought my wife can I get 2 tickets, he said yes. I said thank you and closed the phone.

The free tickets gesture is nice of them but I don’t think its good enough. I am not being greedy or anything but there are a couple of issues here.

1) I already paid for 2 tickets last time and wasted my time going to the movies at midnight on a work day to watch the movie and they fucked up. If they give me 2 free tickets in return then I am not getting anything extra.

2) Do I get 2 tickets or more? I asked the guy if I need 2 tickets for me and my wife would that be a problem, he said no. What if I need tickets for me and my friends? The guy wasn’t very clear on this issue.

3) I have to call the guy before I go to the movies? Would he remember me? When is this valid till? What if he doesnt pick up? I think calling a person on his mobile before I go to the movies is to much of a hassel and I wouldn’t be in control. Plus do I still book the tickets online or do I tell the guy what movie I want and he books the seats and buys them for me?

4) I booked the tickets and paid for them online, why couldn’t they credit my account with the free tickets? That would have solved a couple of issues. First I would know the exact amount of tickets I got. Secondly I can book my tickets online whenever I want and pay for them with the credit I have.

In conclusion, I am glad they called me back but I am disappointed with their gift.

Update: I just called the guy again to get clarification on the booking issue. Turns out I have to tell him what movie I want and he will book the seats and get me the tickets. I should have asked him how many tickets I get but I forgot..

Update 2: Just received the email below from Alan, very nice of him:

Mark

I refer to our discussion of this morning and thank you very much for providing the feedback. We are in the process of a major investigation as to why this happened. We do not take such matters lightly.

As a gesture I would love to welcome you and your wife back to enjoy a screening of Star Wars, with sound, at your convenience.

Santhosh, our operations manager will be contacting you to co-ordinate.

Kind regards.

Alan Hall
General Manager