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FASTtelco responds.

The people from FASTtelco have responded to our post ‘FASTtelco hates bloggers’; We have included FT’s response (and our reply) below. As it is a fairly long post (contrary to usual 248am postings), you will need to click ‘Continue reading‘ for the rest of the post.

Gentlemen (and ladies of course),

We do not hate bloggers. On the contrary, we know that our customers including bloggers are the source of our income hence, we love them. We also know that constructive criticism and feedback from customers is what pushes us forward. However, we do not see expressions such as “Shitty”, “Sucks”, “Idiots” and so on to be a great source of learning.
K, I’m sure you’d agree that criticizing service, level of professionalism, price or even a simple advertisement should follow certain quantitative criteria. Simply stating that a service “sucks” is neither professional nor could lead to any service enhancement.

Blocking sites
You might be aware that there are rules and regulations that govern this issue. These rules apply on all service providers and are not set by FASTtelco. It not that we wake up on the wrong side of the bed and decide to block somebody’s site. The biggest demonstration of this fact is that this very site is accessible by all FASTtelco subscribers and although it contains many expressions that we perceive as hostile, it was never blocked.

Our services
As you know our service provided to end users involve third party services, devices and infrastructure. We do not have full control over all the components that make our services available to our customers. Additionally, we, like any other firm operating in the field of technology, do not claim to have perfect services. However, I can assure you that we do our best to improve the level of our services on regular bases.
We are not operating in an established and mature industry with well defined standards. You are familiar with the fast-pace of evolution in the technology field. The result is an ever changing environment. The dilemma is, do we want to wait for the technology to mature and then be followers adopting it, or try to be a leader in adopting and introducing new technology in the market. We chose to be the latter. And trying to be an early adopter has its own challenges. It seems to me that you are a technology savvy individual; let me ask you: How long did it take you to get your first iPhone knowing that it might not work in Kuwait or it is not Arabic enabled? If that did not take you much time because of your thirst and desire to learn and use new technology regardless all the challenges, then you might want to appreciate our way of thinking. We are the first to introduce WiMAX. We know it’s expensive and it involves challenges, but we take pride in being the first to introduce it to the market.

This bring us to our pricing scheme
You are aware that new technology is expensive and it gets less expensive towards maturity. Our prices are not the same as they were two years ago, so our prices are evaluated on regular bases. However, we are not a discount happy company and do not enjoy price wars. Your fellow marketers would tell you that price is only one element of a complex mix and it does not take much intelligence to change it to grab more market share. However, generally speaking, extended price wars hurt not only the company and its customers but the whole economy. Cheaper products/services means cheaper labor and cheaper equipment and that means cheaper service level which all together would lead to a cheaper economy. We do not want to be involved in creating a cheap economy. I am sure you too would not want to be part of it. One of our stated values is to contribute to civic development. We do not see that getting into a price war would help us have a positive contribution to civic development. At the end of the day, pricing depends on company’s strategies and is different for every company. Thanks be to God that we live in an open economy and we do not have a monopoly. People are free to choose which service provider to subscribe to based on criteria other than price.

Finally, we decide to address your concerns due to telephonic conversation I had with one of your fellow bloggers. It was a very helpful discussion and was conducted in a very professional manner. So here we are to let you know that we do not hate you and we are very much open to constructive criticism. Would you take the initiative to show us that you do not carry any ill will towards FASTtelco?

God Bless,

I would like to thank FT for taking the time to respond to our post. We appreciate when companies take the time to respond to its customers (and critics). While the word usage might not be up to professional standards, the end message remains the same.

Our post was in direct to response to FT’s claims of ‘propaganda’ and ‘history of hostility’; we felt the need to clarify that all posts regarding FT were in direct response to issues we/users have had with your service .. And we are not a group of people conspiring to bring down FT.

In regards to the reply about the various issues we have been having..

First, this website, along with various other blogs have been blocked by FT various times in the past… a course of action that has not been adopted by other ISPs. Either there is something wrong with FT’s blocking methodology, or the MOC is giving you a much different list to follow.

Second, after reading the response as to pricing and services: One thing is clear; FT’s services are not reliable nor stable, be it due to industry standards or equipment. Customers have been complaining about the poor customer service, lack of technical support and inflated pricing; all of which have continued to deteriorate for the past three years. From our perspective, a service providers main purpose should be to provide a service. As for the advent of new technologies.. Using your customers as test subjects to become a leader in your field is not acceptable; especially when you claim to value quality over cheap labor.

Lastly, I believe that decreasing prices would lead to ‘civic development’ and promote economic growth. By allowing more people to afford internet; they will be able to educate themselves and in turn promote new ideas. Furthermore, As we have mentioned in the past, we do not carry any ill-will towards FT.. However, we will continue to bring light to any issues that customers (including ourselves) face. It’s true that we live in an open market, and therefore we have the right to question our choices.

Posted by K.

53 replies on “FASTtelco responds.”

Hey mark, your link is broken above where is says:

‘ so on to be a great source of learning. [Please click here for the rest of FT’s response.]’

“From our perspective, a service providers main purpose should be to provide a service. As for the advent of new technologies.. Using your customers as test subjects to become a leader in your field is not acceptable; especially when you claim to value quality over cheap labor.”

Very well put. Hopefully this gets the ball rolling or at least has some sort of miniscule impact out there :p

As i am a client of FT, I will practice my rights to say the following; FT’s SHITTY-IDIOTIC service SUCKS!
The professionalism should be on their side not on the paying customers. I haven’t paid extortion amounts of dinars in order for some FT idiot to expect me to help fix their problems.
As a paying customer, i will not give up my right to criticize, be it in a constructive way or otherwise. If they don’t like it, thats their problem.

And about the open market.. thats a joke, we all know that certain companies such as mobile companies and internet companies discuss with one another in order to set extremely high prices. Might as well be a monopoly. It is common knowledge that kuwait condones monopolies. You dont have to look far… look the international call over the internet, the government has made it illegal to make calls over the internet for the simple reason that the ministry of communication would lose money.
So, if we apply the same logic, then e-mails would be illegal because the postal service would lose money.
Only in kuwait!!

Either this person needs a lesson in Corporate communication or the management of FT has no clue about all this and the lone crusader has taken upon himself/herself to go on defensive for FT.

All in all..another been there, seen that, move on…statement from FT.

K.theKuwaiti, you claim that FT had blocked this and other blogs in the past. Well as for me I found this blog when I was using FT and I had no problems.

#1- No ISP in the world would gurantee connection stability due to tech failures.

#2- People have different experiences with ISPs and that could be to different reasons such as seasons or days which people use the internet more often especially during (weekends, holidays, summer) or promotions especially related to prices or talking with a customer service representative which could turn +/-

“FT’s services are not reliable nor stable”
When I had FT I never had any problems such as drop in speed nor connection problems.

“Customers have been complaining about the poor customer service”
If I really wanna complain about poor customer service I would place Qnet on the top of the list, since I just got their service recently which goes to what I said in #2.

“By allowing more people to afford internet; they will be able to educate themselves and in turn promote new ideas.”

Its up to the people to decide if they want to use the internet for education reasons or waste time on useless stuff.

well, i think he handled and responded to the criticism quite well and professionally. good luck to you FT!

What about Wi-Max, is that service good or not? I am thinking of getting one at my place. I heard its very HIGH speed

That Question is directed at FT since they seem to enjoy this blog, or anyone who has that service, but anyone else can answer of course.

Regardless of the problems and issues the company faces in providing an efficient service (excuses? yes they are all excuses), the goal of the company should be to keep their customers happy. The majority of customers do not care about what goes on behind the scenes. They do not care about how much effort is put into the work, sorry but this is the painful truth. What customers want is a service they can rely on and does not create obstacles in their daily activities.

DVLz ==> 3ala Rasee !
You said everything I wanted to say. This is a thinking of a matured guy!

We dont want them to do price cuts by hiring cheap labor and buying cheap equipment. But at least fix your prices according to the quality of your service so that the customer knows when he faces downtime that he opted to choose a cheaper service and has to bear with the consequences.

Regarding the innovations and WiMAX, I think first stabilizing the current services to earn the trust and respect of customers is more important than adding to the shaky stack of services offered.

Dear K and All,

Thank you for commenting on our post.

K wrote: “Using your customers as test subjects to become a leader in your field is not acceptable”

I started the leadership part of my previous post with the word “dilemma”. I agree with you that customers should not be used as quality control personnel for imperfect products/services thrown in the market. However, concepts such as “Throw it in the market and fix it later”, “Disruptive innovation” and “Creative chaos” are nowadays taught not only in the professional business training courses but also in the world of Academia. There are classic real life examples of how one network operating system imperfectly thrown in the market, with one service pack after another took over the most stable operating system, only because the former followed the “Throw it in the market and fix it later” approach. In the IT world this has become the norm. Almost all the devices and /or software you buy today are lacking something, and for them to be fully functional end users will have to go through one service upgrade after another. As I mentioned earlier, this has become the norm in this industry. At the end of the day, nobody would die from using imperfect mobile/computer software. However and unfortunately this approach has been adopted by some industries that could have adverse and negative effect on the well being of human upon implementation of such tactics. Some giant law, journalism and pharmaceutical firms are already implementing this approach.
George Soros in his book on Globalization refers to this as “Introducing market values into areas where they do not belong”. It is one of the ugly results of economic globalization. Until and unless we have an alternative doctrine, we’ll be looking for the next system update!

Again it is a dilemma, if you wait, you are over taken. If are an early adopter, bloggers hate you!

However, we do not work this way. Let me give you an example:
Inline with our goal of introducing new technology and educating the market, we thought we would try “Video on demand”. So, we decided to bundle the Apple TV with our high speed ADSL. We brought a device for testing. We soon discovered that customers would not be able to use their local credit cards to purchase movies from iTunes. At this stage we could’ve either dropped the idea or just thrown the device at the customer and then it’s his/her problem. We didn’t do that. We purchased a prepaid Visa credit card from Bank of America. We then discovered that in order to activate the card you need a valid address in the US. Again we did not give up. We wanted to give a total solution to end users. We then contacted ARAMEX and looked into the Shop&Ship account, where customers could get an address in the US. All great. When we started the campaign, the first couple of devices delivered to clients did not work. Apparently, Apple introduced a service upgrade after our devices were shipped. Soon we had to send a technician to install the system upgrade on the devices. Now whose fault is that our first two customers experienced problems? Sometimes you just can’t think of all the possible problems. And the more you wait, the more you fall behind. Should’ve we waited until iTunes is accessible from our region. Should’ve we waited until the device is perfect? Or should’ve dropped this whole idea of introducing the new device and stuck to the old method of discounting?

“Good things may come to those who wait, but only the things left by those who hustle.” —Abraham Lincoln

K wrote: “I believe that decreasing prices would lead to ‘civic development’ and promote economic growth. By allowing more people to afford internet”

The generally accepted rule is that cost reduction could be done in two ways. You either go through major organizational restructuring or compromise on the level of service or product. As suggested by David Bosshart in his book, “Cheap: The Real Cost of the Global Trend for Bargains, Discounts & Customer Choice”, every product has three dimensions of “Price”, “Speed”, and “Quality”. You cannot get all three together. This book also discusses the ugly consequences of constant price reductions.
I cannot discuss our organizational structure on a blog but I can assure you it’s a solid one. Additionally, we do not compromise on people nor equipment. For you to be reassured, here is an invitation for you and your fellow bloggers to visit our site to get to know our people and have look at our equipment. Then you would have a better judgment.

K, You can contact me at [email protected], we can then arrange for a site visit.

For those who are very much interested to know who I am, I should say that in any company outside communication role is either given to the Public Relation Manager or the Marketing Manager. Our Public Relation Manager is on leave so I had to do it.

God Bless,
FASTtelco
Ali

FT you suck life is tough deal with it or die i personally prefer the second one! FT is the most expensive ISP in the world and they block evrey damn website!

well at least you got a positive response,
i once wrote a letter to a company in kuwait regarding an accident in fanar mall where my sons finger (2years at the time) was severed off by a faulty hand drying machine. i got an email inviting us to a meeting where the company concerned proceeded to tell me ” DO YOU KNOW WHO OWNS THIS COMPANY? HE IS VERY UPSET WITH THE TONE OF YOUR EMIAIL!”
my son did not even get a sorry, he had to go through 3 months of treatment and will never have a finger nail of that finger.
i just thank god that his whole finger was not lost.

i think this reply was proffessional.

referring to ‘civic development’

In India we have 2mbps dsl connection for less than 150rs(less than 1kd) per month and it has helped lot of people tp develop

jo , I once had to visit an insurance company in Sharg, the parking spaces in front of the building where the insurance company is were blocked and no cars where allowed to park. One of the security guards refused to allow me access and asked me to park my car in the middle of the street. so I refused and and kept my car in front of their parking and went inside the company…
…few minutes later a chubby security guard came running to me and said “You know who own this building? Sheikh Hamad… you know who his father is? You have no right to park your car in front of this building”!!!!!

btw are you sure you’re talking about Fanar? if its Marina then it is also owned by the same person I mentioned. I know he’s not instructing his people not to talk like that. But he should instruct them that as a “business man” he’s no more human than any of us. >_>

FT are blocking science sites, art sites, torrents and fun sites.

If I want porn then I will go through the extra effort to use a proxy.

But i’m pissed that I have to suffer every time i try to access a science/engineering site and find it blocked for whatever reason. or when i try to open an art site that may have nude art and then find it blocked. If they are not blocked by the filter, they simply wont show up. just keep loading for ever or show an error message.

Seriously, are we ten years old? Emailing them is useless.

FT doesn’t care about customers. FT does it best in attracting customers with their offers and advertisement. but once you’re a subscriber, everything is utter crap.
Why bother giveaway Apple TV or offer highspeed internet services if they’re going to block torrentsites, internet phones, and who knows.. maybe soon they’ll block the IM.

Don’t give me crap about this being from a ministry or whatever… the owner of FT and his family have control over half of this country. Most likely they’re with this policy because, correct me if i’m wrong, they do own companies that offer VoIP in Kuwait. So instead of having companies getting phone and fax services directly from the internet… they’ll have to make their contracts through the companies in Kuwait.

“We brought a device for testing. We soon discovered that customers would not be able to use their local credit cards to purchase movies from iTunes….We purchased a prepaid Visa credit card from Bank of America. We then discovered that in order to activate the card you need a valid address in the US.”

If you really give a **** about the customers, then why dont you actually do us something useful? Like finding away to allow us listen to music or view music videos on AOL and youtube, watch shows on Fox and other sites for free? They dont allow people outside the US to watch, only inside the US.

Or is it because you wont be able to have your own “prepaid” machine and you wont be able to take any of our money this issue will not be bothered with?

Dude

“Good things may come to those who wait, but only the things left by those who hustle.” —Abraham Lincoln

When did I say that?

Ali:
While I implore any company to seek out new technologies; I don’t believe the customer should be part of the testing cycle. If FT is focusing on quality products and new technologies instead of affordable prices and reliable service; we will continue using Qnet/Zajil.

I have been to your facility (and spent countless hours at TEC); I am aware of your systems and that of your competitors. Your core systems are in need of a restructuring/upgrade. That is confirmed by the choice of most Financial/IT companies in Kuwait to rely on the other ISPs for critical applications.

K, I think you’re wasting your time. If FT really cared about improving… first they’d apologize about what that person said in the magazine about 248AM. And second Mr Ali would stop giving reasons or explaining why their service suck and tell us what they’re doing to improve. From what I understand so far they’re doing nothing. :/

after reading all of this I still think that FT is the worst & “sucks”

when you have customers complaining you don’t give them examples of how you managed and solved a problem that is in no way related to the original complaint.
And if you’re going to release a new technology you have to be sure that it works or at least have a back up, not try to figure it out AFTER the users have faced a problem, that what makes a good company. it’s not just about what will happen now, but also what will happen then?

Mr Ali, it’s nothing personal but we’d like to see some actions not just words, I’ve been using FT for so many years now and I’m saying this from experience, it does suck.

Ali,

ur wasting your time here man, it seams nobody is interested in your invitation to visit your premisses…but maybe if u make it a bit more juicy.. something more than just a walk between your servers

Lets ask the guys on what the visit to FT should be like, i’ll start :

1- Reception..coffee, juice and snacks.
2-
3
4-
5-
6-
7-
8-

3azeez:

it looks like you can’t comprehend on what’s going on here, and the amount of problems you have is beyond FT’s capabilities , i would consider seeing a shrink

“Good things may come to those who wait, but only the things left by those who hustle.” —Abraham Lincoln

Dude, I never said that!

A Conversation with a fasttelco engineer today at my client’s office

me : Hey man, how are you ? long time.

FT Eng.. : Yeah ray, i know hows it going?

Me: all Good. Hows Work ? Hows FT?

FT Eng : We are rocking dude. We capturing the market!

Me : Oh….. how do you say that.

FT Eng : Well , kems got their own clientele, UCC .. i heard is a mess. while Qnet is becoming crappy .. that leaves us to rule.

Me : hmmmm , is it so?

FT Eng : yeah man, we were patient and now we will capture everything

Me : well best of luck man.

#1 – If you are not a FT customer then don’t bother throwing rumors and insults.

#2- If you are a FT customer and you’re not satisfied with their services, an easy answer would be “MOVE ON” switch to other ISPs.

#3- If your attacking the company then what’s left for improvement, and yes they can improve cause once they lose customers they are out of business.

#4- Some people talk about filtering problems or blocking sites and of course since you are in a muslim country you would expect many of these sites to be blocked.

I’ll give you one good example (an image host site) got blocked not cause the site is bad but the contents that have been uploaded is bad. Thats what they mean by “one rotten apple ruin the whole bunch”

Talking about torrent sites getting blocked, it doesn’t just happen in Kuwait. I know that TorrentSpy and other famous torrent sites are blocked in the U.S. If you don’t believe me use your search engine and you’ll find out the truth.

One thing that most of you should know about is those people working behind these desks have no idea whats going on, they are people that are following the “Manual”. You can’t blame anyone without knowing the reasons and this is really a bad habit that responsibility must fall on someones head and everyone start pointing fingers as to whose fault it is.

K.TheKuwaiti ” If FT is focusing on quality products and new technologies instead of affordable prices and reliable service; we will continue using Qnet/Zajil.”
There is a rule if you can’t afford it don’t buy it, they will lose at the end not you. Since you mentioned the 2 ISPs at the end I think you got some issues not just with FT but with United Networks too.

3azeez “FT are blocking science sites, art sites, torrents and fun sites.
If I want porn then I will go through the extra effort to use a proxy.”

You don’t need fun sites nor porn, you need to ask your family to find you a wife, unless as you said your 10 years old.

lowering the price of internet doesnt do anything to economy…
Here in LA . . . i am paying MUCH MUCH less for MUCH MUCH faster CABLE (thats right…CABLE) internet…
and the speeds they advertise are actually the speeds they provide maybe even faster…!

DVLz:
Did you read the original post? That was written to clarify what FT claimed was a ‘history of hostility’ and ‘propaganda’. The blocked sites in question are not pornographic/pirated sites; they are normal sites like Zdistrict and blogspot (you can ban the apples separately).

And while we could just ‘move on’ or keep quiet .. that wouldn’t resolve anything, FT’s services would continue to deteriorate and lose customers.. and thats not going to help anyone (except the other ISPs).

We have been very critical of several different companies, products and magazines over the past few years; most have responded by acknowledging the issues (from user’s comments) and fixing them. The end result is better service and sales on both end. After this post, FT can either improve their services (based on the user’s comments) or continue on their current path..

K.TheKuwaiti:
I’ve read most of the posts concerning FT even Cnet/News.com which on their page didn’t mention which ISP and this has both +/- on the consumers and the company. Anyways as I said before when I used FT I actually found this blog and I also managed to visit all the links posted on this page and Zdistrict is one of them. BTW the example I gave of the image host site has nothing to do with banning the apples separately as this is another issue your talking about in here.

The customer is part of the solution and not the solution as a whole. Its for the company to decide what to do and their goals, mission and vision other than collecting money from our pockets. If they fail other ISPs would benefit as you said but there is always a shift back especially when we have 4 ISPs available.

Now lets assume that FT listened to its customers and improved their services to its best but the pricing is still high, would you change your ISP then?

Just to make sure you get the idea a simple example would be something like a PS3 Vs Wii Vs XBox 360, as you know that PS3 is the most expensive console out of these two, even with the drop in price it is still too high comparing with the rest, it has the technology but pricing is an issue in here. Now people don’t think of buying a PS3 because it doesn’t have a variety selection of games while the other two have many. So a game like MGS4 is so promising that people are willing to buy PS3 just for this game, this is what I call a shift back.

What you should do is an analysis of the 4 ISPs with facts cause talk is cheap. There are many different ways for evaluation, and make sure you include everything not from your point of view but from the analysis and facts you gather. Few examples would be polls, online form filling with simple questions. You must observe well and ignore anything useless like for example ” I HATE THIS ISP “, don’t use too many close ended questions such as Yes/No. Make a database of every blocked site for each ISP, and I mean not any site but mostly blogs and normal sites. People then can try those links using their ISPs and see if they are blocked or not. Once you gather all of these facts you can then prepare to face any of these ISPs. All you need is some users willing to put some feedback on their current ISPs. I can give you all sorts of idea if you needed help and I dare any ISP would respond back if we have enough facts.

I thank you for your reply, effort and time

Hey FT:

The funny thing is, you’ve danced around in circles and completely avoided the biggest question.

Why is FT 30-40% more expensive than it’s competitors for the same goods?

crocko rock, because you can view “mature contents” on youtube without problems. I heard QNet are blocking them :/

crocko rock:

Why Mercedes is more expensive than Luxes even though the later has more technology and is much much more reliable.

crocko rock:

Internet is internet, but providers and the equipment that deliver it are not the same ;-).

Gosh i feel like am defining FT …. well am not

Rayboy:

I just had chat with FT CEO, and he assured me that none of his engineers talked to you ….are you sure you had that conversation?

ur so daaaah

DVLz, I’m sorry but as customers I don’t think we need facts to prove a point. Customers are allowed to give customer feedback to a company without them having to defend themselves. They should acknowledge and strive to improve and implement what customers have to say without pointless pointing fingers and retorts. Obviously this doesn’t mean they should implement everything but that research is their job not ours- it’s enough we have to pay for their pricey services and you expect us to do their research for them too??

And yes I use FT too.. K The Kuwaiti never said this site is blocked right now but at one point or another it has been blocked by FT and they removed it now.. but I have come to this site before among others that I found to be blocked in the past. So, our complaints are valid. We are not attacking! Any company you go to always has a line or box for suggestions or complaints. Why? Because customers are what shape any servicing company. And as customers (or former customers), I believe we were providing that feedback only to receive unnecessary retorts from FT. That, in itself, proves how poorly they treat their customers and lack of professionalism. We didn’t come into this with hostility, but that’s what we received. If they truly valued their paying customers, they should have handled this much differently. Honestly, this whole scenario has got me wanting to switch ISPs.

FASTtelco said:

– “So, we decided to bundle the Apple TV with ….. We soon discovered that customers would not be able to use their local credit cards to purchase movies from iTunes.”
– “We purchased a prepaid Visa credit card from Bank of America. We then discovered that in order to activate the card you need a valid address in the US.”

Don’t you see the problem here FT? If the above is indeed true, shouldn’t you have done your homework before selling these products? If you can’t purchase moves from iTunes with a local credit card, Apple would probably have informed you of the fact. You probably purchased them from some sub-distributor from abroad without any proper reasearch as to whether the product is suitable for the local market.

The same line of reasoning applies to the BoA credit card. I’m pretty sure that if you need a valid US address to validate it, you would probably need a valid US address to APPLY for it in the first place.

All this proves that you guys did not do your research properly. I work for an electrical trading company and purchase a lot of products for them. I always examine all the technical specs & applications of the product to ensure that it will work in Kuwait. And if I have any doubts, I always consult with the manufacturer and only buy the goods once I am convinced that it is suitable for use in Kuwait

“Fools rush in where angels dread to tread” (Alexander Pope) is more applicable and in context than
“Good things may come to those who wait, but only the things left by those who hustle.” —Abraham Lincoln

“Throw it in the market and fix it later” is meant to be whispered in the privacy of a board room.
This might the first instance where a company has actually owned up to the “fix it later” syndrome.

“We soon discovered …We then discovered that……Soon we had to……”
Every heard of “foresight”, “planning”, “vision”, “risk management” ?

“one network operating system”
Network operating system????? What are you talking about man?

Read this

A NOS is not the same as the networking tools provided by some existing OSs, Windows XP for instance. A NOS is an OS that has been specifically written to keep networks running at optimal performance. (Although Novell Netware is an exception. It runs on top of MSDOS which is an operating system in and of itself and can be networked without Novell Netware.)

In case if you were indeed (mistakenly) referring to Windows XP, this is not “fix it later”.
This is called evolution.
This is not fixing. this is adapting.
This is not fixing, this is development.
If a product being used and abused by tens of millions, has to be fixed, it is understandable.
What segment do you service, a few thousands?

By your senile comments you have just proved Darwins theory of evolution does indeed work the other way.
Happing swinging brother, I know a Chiquita vendor just in case :))

People

What if Boeing, Airbus, Toyota, Mercedes, Honda, Otis, Roche, Glaxo adapt the “fix it later” method?

Mission critical operations like banks, airlines, hospitals rely on internet operations. So if a ISP employee claims artistic license to “fix it later”, he needs to cut down his intake of alcohol.

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