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Internet

Slow Internet for Everyone

If you’re experiencing slow internet it’s not just you. According to Citra, an internet cable was accidentally cut during construction work on Cairo Street which is what is causing all the problems. They’re trying their best to get things fixed quickly so hopefully this will get sorted today.

via Frankom

Categories
Internet

Kuwait has 4th Fastest Mobile Internet in the World

Speedtest.net, the popular website that provides Internet performance metrics also has a global index for internet speeds and Kuwait is currently ranked as having the 4th fastest mobile internet in the world. They have Kuwait listed with an average speed of 135.63Mbps while UAE tops the list with 178.55Mbps. Here are the current top 10:

1 UAE – 178.25Mbps
2 Qatar – 174.56Mbps
3 Norway – 143.55Mbps
4 Kuwait – 135.63Mbps
5 Denmark – 129.95Mbps
6 South Korea – 120.38Mbps
7 Netherlands – 114.19Mbps
8 China – 109.09Mbps
9 Bulgaria – 103.72Mbps
10 Bahrain – 102.45Mbps

I’ve ALWAYS had internet issues in Kuwait until 5G came along. My apartment building could never get DSL speeds higher than 2Mbps, LTE internet averaged around 4Mbps and my only better options were expensive internet services like B-Wireless (WiMD) and Zain Beam. With 5G for the first time in my life, I finally have above-average internet speeds.

Categories
Internet

Top 10 Countries with the Fastest Internet (We’re 10th!)

“At least my internet is fast” is going to be my new goto anytime anything pisses me off from now on.

Categories
Internet

Kuwait has 7th Fastest 5G Speeds

According to the latest Speedtest Global Index, Kuwait’s 5G speeds ranks 7th fastest in the world but behind neighbouring countries UAE, Qatar and Saudi Arabia. Norway had the fastest. According to the index, Kuwait’s 5G speeds average is 338.97 Mbps which sounds about right compared to how fast my 5G is.

When I first got 5G I was averaging 700 Mbps but over the years it’s slowed down to an average of around 200 Mbps for me. To check out the full article, click here.

Thanks K 🍪

Categories
Internet

How Slow is your Internet at Night?

I thought it was just me but I’ve been made aware that a lot of other people are facing the same issue. During the day my Zain 5G connection is around 400-500Mbps which is great. At night on the other hand I’ve been getting anywhere from 2Mbps to 10Mbps. 10Mbps is pretty high actually since I’ve been mostly averaging around 2Mbps at night which as you can imagine is frustratingly slow. Oddly, Netflix works perfectly and streams at 4K but I can barely load a story on Instagram or even load photos on Reddit. A follower on twitter told me that’s probably because Netflix is cached locally through Zain which could explain why it’s still performing well.

Have you been facing a similar issue? If yes share your details since maybe there is a pattern, here are mine:

Location: Salmiya, Block 9
ISP: Zain 5G
Day: 400-500Mbps
Night: 2-10Mbps

To run a speed test click here.

Categories
Internet Reviews Technology

Zain 5G Review – One Year Later

It’s been a year since I first tried 5G and so I wanted to post a quick update on how it’s been. Since my initial review last year, a lot more people have now gotten 5G and the prices have dropped considerably. When 5G first came out we got it at the office and our monthly fee was KD45. When I got mine last year, I was paying KD19 for 1TB. Earlier this year prices dropped even further and so Zain called me up and told me that they were changing my package from KD19 for 1TB to KD19 for 4TB. A cool gesture considering on two occasions I had exceeded my 1TB bandwidth before the end of the month.

But, because there are now a lot more people on the network, the speeds aren’t what they used to be. When I initially reviewed 5G I was getting speeds of 650-750Mbps on average with the occasional 1.0-1.2Gbps. For the past 6 months, the highest speed I’ve seen is 390Mbps which I was actually surprised to see this morning when I ran the speed test for this post. In full transparency, that was actually the fastest speed I achieved over a number of tests this morning with the lowest coming out to 290Mbps which is close to the speeds I’ve been getting recently. On CITRA, the highest speed I got was 366Mbps.

The fastest connection I could get where I live before 5G was 28Mbps with Zain Beam. So although I’m not getting the 600+ speeds I used to get, I’m still getting speeds 100x 10x faster than my previous connection. I think as long as it stays around 300Mbps I’m good, if it drops down to the 100s I’d still be ok I guess, just annoyed because I used to get 700Mbps. According to Open Signal real-world download speeds, the average 5G connection speed in Kuwait is 185Mbps (one of the telecoms must be killing the curve) so I’m above average. Kuwait actually has the 6th fastest 5G connection speeds in the world according to the same data.

So do I still recommend 5G? Yup, 100% especially with the current prices (10KD for 1TB). So if you’re still on 4G it’s definitely worth upgrading.

Categories
Internet

CITRA Speedtest

Yesterday, Kuwait’s Communication and Information Technology Regulatory Authority (CITRA) launched an official internet speed testing portal as part of the Kuwait Internet Exchange. The reason for CITRA launching their own speed test website from what I’ve been told is for two reasons transparency and data collection.

By using the CITRA speed test website, users will have an accurate way of comparing the internet performance of the different networks in Kuwait when it comes to speed and international latency (which is good to know for gaming). CITRA also wants to use this website as a way to collect data to better help them understand the performance of the different providers in the market.

How is this useful for you? Once enough people have used the website it will provide a fairly accurate representation of internet speeds between the different providers in Kuwait. You will visually be able to see who is providing the fastest speeds and who is the slowest. In the next site update I’ve been told they’ll also be adding area comparisons so you’ll be able to compare internet speeds in your area.

I’m using Zain 5G as my internet provider so according to the website, I’m killing it compared to the average internet speeds in Kuwait. I still haven’t gotten over the fact how fast my internet is, 5G is really just the best thing ever.

If you want to run a speed test on your internet connection, click here.

Thanks Ali!

Categories
Internet News

Kuwait Ranks 2nd in Global 5G Market

Global research company OMDIA released a 5G Market Progress Assessment report which shows Kuwait ranked 2nd worldwide. The report was based on five different assessment criteria that included spectrum availability, service launches, network coverage, 5G adoption and the development of a supporting ecosystem. You can check out the full report here.

One of the best things I did was get 5G, it’s been incredibly fast and even during the lockdown when every internet connection slowed down, I was still getting over 400Mbps. On average though, my connection both at home (Salmiya) and in the office (Kuwait City) hovers at around 550-650Mbps.

Categories
Information Internet Kuwait

How to File a Complaint Against a Telecom or Internet Provider in Kuwait

Yesterday on Reddit someone published a step by step guide on how to file a complaint against a telecom or ISP in Kuwait and I thought it was important to share here as well. The Redditor probably posted the guide after seeing another post where an Ooredoo customer had the pop up below come up randomly on his phone.

Below are the instructions on how to file a complaint copied and pasted from Reddit but you can still check out the original post and comments here.

First of all, I’m sure many of you have noticed the frequency of spam that you are receiving on your phones. Or the mysterious charges that are being tacked on to your bills.

So in order for all of this to stop is to start reporting such things to CITRA. What is CITRA? It’s the Communication & Information Technology Regulatory Authority in Kuwait. They have been established as the overall authority over all telecoms & info tech in the country. So nothing happens without their say so.

CITRA is staffed by a lot of qualified and knowledgeable people, I have worked side-by-side with them in the past. Even participated in some of the national infrastructure (overhaul) programs that they are introducing.

OK enough of an intro, what you need to do is to report those spam text messages and the illegal usage of the EAS system for advertising. The people receiving those complaints at CITRA do actually investigate each and every one. So go ahead and visit the Complaints Page, then sign up if you haven’t done so already.

Try to provide as much information as possible when filing your complaint, include screenshots/photos where possible.

Give it a few weeks for your complaint to be reviewed then actioned on.

Most of all, don’t worry about any backlash. Nobody is going to come after you and nobody is going to deport you. Telecoms laws were put in place to protect the consumers, so use them to your advantage.

People really need to act and stop these unfair practices by the telecoms in the country.

Thanks u/thisdodobird!

Categories
Internet Reviews

Zain 5G Final Impression – I Want!

Around a month ago Zain sent over a 5G router for me to test out at home. I’ve already posted a first and second impression post and now after trying out the device for a full month, I’m convinced it’s a must-have connection. There isn’t anything faster right now on the market, not even close.

Clearly 5G is super fast but there are two important questions that need to be answered here:

1) Do you really need 5G speeds?

No, I don’t think so, I don’t think the majority of people need 5G speeds, I personally don’t. Someone left a comment the other day under my iPhone 11 Pro post saying it sucks that the new iPhone doesn’t have 5G, and I have to ask, why would you need 5G speeds on your phone? On my home computers, I rarely download torrents anymore which is where I can see speeds of 500 or 700Mbps making the biggest difference and maybe for downloading a new videogame on my PS4 every now and then or a software update but that’s really it. For normal use 100Mbps would be more than enough. The reason I see the need for 5G is because not everyone can get a fiber connection at home and rarely anyone gets decent LTE speeds at home, so 5G is really the only other option.

When I tried downloading a torrent file over 5G, I hit speeds of around 10MB/s and I ended up downloading a 5GB file in around 7 minutes. 5G is so fast that it might have taken me longer to copy a 5GB file off my home server to my Mac. There is a wow factor when downloading large apps or PS4 updates and you see the progress bar fill up so quickly. 5G is so fast its stupid funny, and in my case where just until a few months ago the fastest connection I could get at home was 10Mbps, jumping up to 700Mbps is a HUGE difference.

So no, I don’t think anyone really needs full 5G speeds for normal use, but for the majority of people, 5G is the only way to crack the 100Mbps barrier at home.

2) Is it expensive?

I know a lot of people might disagree with me here but I don’t think 5G is expensive. If you compare 5G to fiber prices or how much I’m paying for Zain Beam, you’ll quickly realize the amount you’re paying for the speed you’re getting is actually great deal. Here is a quick comparison:

Zain Beam 20Mbps: KD25/m (unlimited bandwidth)
Fasttelco Fiber 50Mbps: KD35/m (unlimited bandwidth)
Qualitynet Fiber 100Mbps: KD32/m (unlimited bandwidth)
Zain 5G (500Mbps+): KD45/m (1TB bandwidth)

I think what really makes 5G seem expensive is the limited bandwidth. Optimally the minimum you would want is 1TB per month. I just checked my usage and from September 12 up to September 30, I consumed around 320GB of bandwidth which is a lot less than I was expecting so 1TB would work out just fine for my needs. If you download tons of PS4 or Xbox games, you’ll probably want more than 1TB and the next step up is a whopping KD65 for 1.8TB.

In conclusion, I want 5G at home even though I just signed up to Zain Beam a few months back. I did ask a Zain employee if I could “upgrade” from Beam to 5G and was told I could without any penalties so that’s good news. I am worried that once 5G becomes a lot more common the speeds would drop, but even if it drops to say 300Mbps I’d still be happy with it. If you haven’t checked out my previous posts on 5G here are the links:

First Impression: Zain 5G in Salmiya
Second Impression: Zain 5G in Salmiya

Also, here is the link to the Zain 5G website.

update: I was just informed that you can’t upgrade from Zain Beam to 5G so I updated my post to reflect that.

Categories
Internet

Why your internet was slow yesterday

My internet was being super slow yesterday to the point where pages were taking minutes to load. I thought it was just me but according to a thread on Reddit, it turned out there was an internet line that was cut at the border Monday night. As of 2AM this morning, the issue was sorted and the internet is now back to normal.

Categories
Geek Internet

Second Impression: Zain 5G in Salmiya

A couple of weeks back I posted my first impression of Zain 5G at my apartment in Salmiya. I was having issues with speeds fluctuating from 3Mbps to 350Mbps and I couldn’t understand why. After my post, Zain ended up sending over a technician to look at the issue and it turned out to be a fairly simple fix.

This might get a bit nerdy but basically the 5G router has two kinds of wifi connections, a 2.4ghz and a faster 5ghz. The router I had received had been set up to combine the two wifi signals to one and depending on where I am in the apartment, the router would decide which connection I should be on. Whenever I was getting slow internet speeds it was because the router was connecting me at 2.4ghz. So we fixed this issue by having two separate wifi connections and I manually connect to the 5ghz one. We tried it out and it worked and after that issue was sorted I decided to just plug the 5G router to my home network which was already running at 5ghz and I’m really loving it now.

The lowest Zain 5G connection speed I’ve been getting is around 500-550Mbps. The connection usually hovers at around 650-750Mbps and on occasionally hits 1.0-1.2Gbps. It’s incredibly fast, like so fast I have no idea how I’m going back to my 30Mbps Zain Beam connection once I’m done with this review unit. I used to think my Beam connection was the fastest thing I could get in my apartment but I’m so blown away by 5G!

The only reason I haven’t posted a full review of the connection yet is I’ve now come across another issue. For some reason, my 5G connection at home currently dies on average once or twice a day and I need to restart the 5G router for it to come back to life. I spoke to support and we think something is wrong with the 5G router itself so I’m going to get it swapped out for another unit. My Zain 5G router at the office in comparison, I had to restart just once in the past 2-3 months since I’ve had it.

If you guys want me to try anything out or run a specific speed test then let me know in the comments below. Here is a link to the Zain 5G page.

Categories
First Impression Internet

First Impression: Zain 5G in Salmiya

I have Zain 5G at the office in the city and I average around 650Mbps there which is pretty incredible. This got me curious to see how 5G would perform at my apartment in Salmiya so Zain hooked me up with a unit to try out. Right now I have a Zain Beam connection at home and I get a stable 30Mbps.

My experience so far with 5G in Salmiya has been really weird. I’ve gotten speeds as low as 3Mbps and as high as 350Mbps. I don’t understand why the speed fluctuates so much here. I’m gonna continue to experiment with it and move the router around to see if that helps. If I can get a stable connection over 100Mbps that would be pretty crazy considering just up until a few months ago, I couldn’t get anything higher than 10Mbps at my place.

Update: Problem got solved, click here for an updated post.

Categories
Internet Reviews

Zain Beam Follow-up Review

Back in February Zain hooked me up with Zain Beam to test out. Previously I had been using B Wirless (WiMD) but my direct line of sight with their tower had been blocked and so my connection was no longer stable. A regular LTE connection in my area was also unstable with speeds varying between 2Mbps to 4Mbps, maybe a bit more sometimes. After trying out Zain Beam in February for a couple of weeks, I loved it so much I decided to commit for 2 years and subscribe to it. This is now my follow-up review around 4 months later.

If you want to read my previous post on Zain Beam including details on the installation process, click here.

Since I installed Zain Beam the internet connection has been pretty flawless. I subscribed to their 20Mbps service but I rarely get speeds less than 27Mbps, in fact, it’s usually always around 30Mbps. For those of you with LTE connections in fancier less congested areas, you’re probably not impressed with my internet speed, and that’s understandable. I find it frustrating that my phone’s speed can reach 120Mbps in some areas, but yet my Zain Beam connection at home gets me only 30Mbps. It’s even more frustrating now to see my friends get upwards of 600Mbps with 5G as well. But, 30Mbps is the fastest connection I’ve ever been able to get in my apartment.

That’s the thing you need to be aware of when comparing Zain Beam to other internet services in Kuwait. Not everyone has fiber optics or fast LTE in their areas. Zain Beam is meant for people like me living in heavily congested areas with no fiber, no decent 4G connection, and no 5G either. So 30Mbps is super fast for me, it’s three times faster than my previous 10Mbps connection I had with B Wireless, and the only other connection that I can get which is faster than mine… is the 40Mbps Zain Beam package.

Another thing I want to point out is that Zain also limits the amount of Beam users in an area, I guess to keep the experience consistent. A friend of mine wanted to get Beam in my area but Zain told him all the slots had already been filled.

In the 4 months I’ve had Beam I did run into one issue. Around a week or two after signing up I woke up one morning and found my internet down. No biggie, I called up Zain to talk to support and this is where I ran into a problem. With B Wireless, if I had a problem I’d call support and someone would pick up right away. The support guy would then try and solve my problem over the phone and if the problem was more complicated, he’d either tell me he’d call me back or that a technician would be sent over. Fairly simple and the whole process of solving my issue would take less than 5 minutes. With Zain, on the other hand, you don’t talk to a support persona, instead, you have to call up the regular Zain call center and leave a complaint and then someone gets back to you. Wouldn’t be that big of a deal but the process to leave a complaint takes forever! It took the call center guy over 10 minutes (not exaggerating) just to file my complaint. Their process for taking complaints is excruciatingly long, that’s over 10 minutes just to tell them my internet is down and for them to tell me someone will call me back. Other than that I didn’t really have any issues and that day it turned out my connection was down because they were doing maintenance.

With the launch of 5G last week the only thing that I’m bothered with right now is the price vs speed ratio compared to 5G. Viva, for example, offers 5G at KD25 a month (although with a 250GB limit) which is how much I’m paying, so I now feel like my connection is starting to feel overpriced. If 5G in my area can get me speeds over 100Mbps I’d be super upset that I’m committed to two years of Zain Beam and just getting 30Mbps. What I’m hoping is that Zain will eventually upgrade the speed of their two Beam packages in the coming months from the current 20Mbps and 40Mbps options right now, to maybe 40Mbps and 80Mbps instead. That would make things more palatable when compared to 5G.

If you have any specific questions on Zain Beam you can ask me in the comments below. If you’re interested in signing up to Zain Beam, here is a link to their product page.

Categories
Information Internet Kuwait

5G Prices Are Out

5G was officially announced late last month but this past weekend the packages finally went live. A friend who signed up for the service is getting anywhere between 150Mbps to 300Mbps depending on where he is which is pretty fast. From the three telecoms, Viva has the most affordable packages from the bunch and you can check them all out below:

Ooredoo
KD45 – 500GB (Free Access Point)
KD65 – 1TB (Free Access Point)
Minimum 1-year contract

Viva
KD45 – 1TB (Free Access Point and iPad or PS4 Pro)
KD85 – Unlimited (Free Access Point and iPad or PS4 Pro)
Minimum 2-year contract

Zain
KD45 – 500GB
KD65 – 1TB (Free Access Point)
KD100 – 4TB (Free Access Point and iPad or Xbox One X or PS4 Pro)
Minimum 2-year contract

Although the prices do seem high when compared to LTE, I’m paying KD25 a month for a 20Mbps Zain Beam connection. So KD45 for 1TB isn’t so bad when compared to that if I’ll end up getting speeds over 150Mbps.