Since the start of Ramadan, delivery drivers have been given a curfew pass so that they can deliver food from restaurants to people during curfew, 5PM to 1AM. But, if you’ve tried ordering the past two days you’ve probably run into a lot of restaurants being busy or closed, even though they’re meant to be open. Turns out the issue could be a lack of drivers during the curfew.
So roughly how it works is this, Company A’s drivers are allowed to deliver during the curfew. For those drivers to get the curfew pass, they must be registered under Company A. But, because Company A needed more drivers than they were given visas, a lot of the drivers are subcontracted from other companies and so working for Company A under the visa of a different company. This means those drivers can’t get a curfew pass and Company A is now operating with a smaller number of drivers.
Restaurants are already struggling as is and this obviously isn’t helping them. Yesterday night I felt like having a burger but all my favorite burger places were either marked as closed or busy. So just be patient and understanding of the situation. If a restaurant is marked as busy or closed check again in 10 minutes, it’s usually because the delivery app doesn’t have enough drivers. Also, some restaurants now allow you to order from their own online platforms and those don’t use Carriage, Deliveroo, or Talabat drivers. So if they’re busy on the apps, order from the restaurants own website instead.
Update: Deliveroo just posted that they will no longer be able to deliver after curfew and will now only deliver from 10AM to 2PM. Deliveroo is back to delivering again.
19 replies on “Why You Might Have Trouble Ordering Food After Curfew”
There were or still also issues with the website to obtain passes I believe.
Don’t think they’re using website for curfew passes. Those passes are a one time thing there passes are a month long thing
Yes they use a website: https://twitter.com/CGCKuwait/status/1253787493645901825?s=20
Why can’t they give enough drivers passes. Why do they have to make life more difficult than it already is. Why do they have to destroy the restaurant industry more than it already is. Why do they love to flex their muscles so much?
I believe he was referring to this https://eservices2.moi.gov.kw/Operations.nsf/Request?OpenForm
They’re giving all the drivers passes that’s not the issue, issue is a lot of the drivers are registered another other companies so they can’t get passes.
Yes they are: http://www.baladia.gov.kw/sites/ar/Pages/main.aspx
It’s the last option on the left in the navigation bar. Might want to make a post about this.
I was talking about the curfew passes website https://eservices2.moi.gov.kw/Operations.nsf/Request?OpenForm
It would help if Talabat told you BEFORE you get to the payment screen if the company is closed or not. Here in Mangaf a lot of branches that deliver to us are in Mahboula and therefore can’t deliver. But talabat doesn’t tell us that. So I’ve given up as it’s impossible to know who can deliver and who can’t.
I’m going to wait until all this is over.
THIS!
Talabat should alert a customer BEFORE the order is placed that the restaurant he’s selected in unavailable for delivery (whether shut, busy or whatever).
Extremely annoying that a customer spends 10 mins selecting items after asking everyone in his family and then even enters card details and boom – “this restaurant can not deliver, would you like to check out other restaurants in your area”
HUH WHAT?
Almost had my iftar ruined by kfc yesterday here in jleeb. I think talabat always had issues with delivering in jleeb even before corona but I got pretty excited when I saw “West Jleeb” with my block listed on the kfc website.
A few minutes after placing the order I get a call telling me they are cancelling because they can’t get in to jleeb right now! I get that but then why advertise in the first place?
Fortunately Pizza Hut saved the day! Called them up & they apparently just got there passes for jleeb yesterday & were able to deliver. So iftar saved! :p
A little proactive attitude would go a long way & the manager did tell me “we will update the website” … Also let kfc know on twitter…
I am guessing its got to do with the branches. We have a pizza hut branch in jleeb block 4 & a kfc branch as well but previously kfc has used the dajeej branch for deliveries so may be the one in jleeb is closed I don’t know… Or staffing concerns may be…
Another reason could be that the drivers are either sick or they’re in lockdown in Mahboula or Jleeb so that they can’t work anywhere.
Then they’d have issues during the day but they don’t
So I wonder if Company A was using Company B’s visa traded drivers?
We’ve gone out and brought a new oven, an air fryer and a rice cooker 😀
My wife and kids have to leave the country next week (tourist visa) :(. So I guess my fiftieth birthday dinner myself and my wife were planning for me since March is going to have to wait until the country is open again……
Thanks Talabat! 😀
I just don’t get it why B companies aren’t allowed to obtain the permit just like A companies, given that they’re service providers too and their commercial license is delivery companies!!
Just wanted to let you know that the deliveroo issue was apparently for yesterday only, they are back to normal again
Wow you really know how to Sugar Coat VISA 20 house drivers working for Talabat and Carriage as Company B Drivers 😀
The Truth is Deliveroo Stopped because they are a legitimate company that hires all of their drivers under their VISA program, ans because of that, cannot cater to the High Demand during limited hours while coping service quality to over 5 Checkpoints for each delivery.
TALABAT and Carriage are Notorious for hiring Illegal Human Trafficking House Drivers and all of those drivers will be IMMEDIATELY deported in a Checkpoint. Those are the same drivers btw that you see riding their scooter on top of a pedestrian bridge from Salmiya to Hawali
Or maybe Talabat and Carriage have problems with staffing now because they are only using legal drivers whereas Deliveroo doesn’t have any.. I highly doubt, actually I am certain that Deliveroo doesn’t hire drivers under their visa program. Unless they are miraculously able to fulfill all their orders with only 50 drivers per commercial license (which is the new limit imposed by the government). The truth is that you have no idea what you’re talking about. All restaurants are suffering, all delivery platforms are suffering, all logistics companies are suffering, all drivers are suffering. The only ones who aren’t suffering are the consumers. Yet we’re so quick to attack these companies and people because our burgers arrived cold.
And you know how to make nonsense comments. If all the riders are in-house in Deliveroo, then how can Carriage or Talabat operate during the curfew and Deliveroo can’t? There are 5 checkpoints for Deliveroo but no checkpoint for Carriage or Talabat? And yet, you say Carriage and Talabat riders will be deported immediately at first checkpoint, then please explain how they are still operating while Deliveroo cannot. You say one thing in one paragraph and you say another thing in the next paragraph which contradicts with the first one. It cannot be due to a choice because of the timeline of events my friend, you can believe the service quality reasoning if you are naive. Deliveroo tried to operate but riders were obviously stopped by police so they had to stop operating (If you wonder why, you can easily find out why in a small country Mr Sherlock). They tried again yesterday but they stopped operating today once more. If it was about service quality, then why they tried once more yesterday? You have right to say you hate Cravez, Carriage, Starbucks, Talabat, Trump or whatever you hate and also you have right to promote Deliveroo all the way, but you should do it with reasonable facts. If Deliveroo can only be better by badmouthing it’s competitors then RIP all food delivery.
thanks that helps to know whats happening. I too tried ordering yesterday in vain