Back in the early days of the pandemic and lockdowns, I bought an espresso machine online. Everyone locally had sold out of coffee machines and I barely was able to find one online to order as well. Fast forward to last month and my coffee machine stopped producing steam, instead, the steamer was squirting out hot water. Originally I was planning to repair the thing myself but since I already had too many do-it-yourself projects going on I decided to reach out to the local coffee shop StockRoom. I knew they sold Rocket machines, but wasn’t sure if they also serviced them or not. Turns out they did since they’re actually an authorized Rocket dealer!
I ended up dropping the machine off to them and a few hours later I got a call telling me the issue was scale build-up due to lack of descaling. The scale was covering my steamer sensor causing the unit to stop producing steam. An interesting fact, turns out even if you use bottled water (I use Arwa) you need to descale your coffee machine periodically. I didn’t know that. I gave them the go-ahead to clean the sensor and descale my machine and now it’s working perfectly again.
So if you’re looking to pick up a prosumer coffee machine I previously highly recommended Rocket and now I’m doubling down on that recommendation since we have a local dealer. Here is a link to my review on my machine and check out StockRoom on Instagram at @stockroomcoffee and stockroomcoffee.shop
10 replies on “Servicing Rocket Espresso Machines in Kuwait”
You could use an RO filter like Coolpex or Kent to get near distilled water.
We got one since we had to use a steamer to clean and disinfect bottles for my kid. Used it in a humidifier as well.
The normal filter water was causing scale build up.
I think i’ll just get an anti scale filter and keep it in the tank. seem like the easiest option
https://www.wholelattelove.com/products/bwt-bestsave-m-anti-scale-filter
oh even better Rocket make one but StockRoom are out of stock
https://stockroomcoffee.shop/collections/accesories-1/products/rocket-espresso-water-reservoir-filter
good to know.
is there an authorized dealer for SMEG?
water contain traces of salts. continuous usage will make these salts to deposit.
only distilled water do not scale up machines and pipes (think car water radiator).
Ali Abdulwahab used be smeg dealers but not sure if they still are
it’s weird that much scale build up in a year! i have a a filter inside my Rancilio Silvia, even with that i descale the machine every 6-9 months
btw did you order from whole latte love? the last time i did they canceled the order because i use a forwarding company like Myus.
Nope ordered from https://www.espressocoffeeshop.com/en/
They ship directly to Kuwait
btw did you order from whole latte love? the last time i did they canceled the order because i use a forwarding company like MyUS
Amit the manager of StockRoom is amazing!