Tag: myus

I tend to be very loyal to the brands I use and like, and Aramex Shop & Ship is no exception. I’ve had a Shop & Ship account with them since 2001 (thats 15 years!) and although I use other similar US mailbox forwarding services (like MyUS.com) for some packages, Aramex has always been the service I use for the majority of my items.

But recently I’ve started disliking Aramex since they weren’t being honest and transparent with me. Packages from my Shop & Ship mailbox used to take around 7 days to get to me once they shipped but with my last three packages it took twice as long. In fact, they’ve been spending around 7 days just to get from Bahrain (their regional hub) to Kuwait! I kept pressing them for a reason, I just wanted to know why suddenly things were taking twice as long and nobody would give me an answer. I harassed them on twitter, I harassed them over the phone and using their live chat service yet nobody would tell me. They just acted like it was business as usual when it clearly wasn’t. So I posted about my frustration on the blog and thats when the guys at Posta Plus contacted me and asked me to try their service. At first I replied back thanking them for emailing me but that I was loyal to Aramex. But then I thought to myself, why the loyalty? I’ve spent thousands and thousands of dinars with Aramex, I’ve been a customer for over 15 years, I was one of their first Shop & Ship customers in Kuwait and yet I have the same benefits of a customer that would sign up today. So if I’m not important enough a client for Aramex, why should I be loyal to them? So I decided to sign up to the Posta Plus US mail forwarding service called MyBox and give them a shot.

Other than a few quibbles which I’ll discuss below, I’ve decided that I will be using Posta Plus from now on instead of Aramex for a number of reasons.

The Good Stuff

– Posta Plus is considerably cheaper as you can see in the shipping cost comparison above.

– You can get a hold of their customer support instantly. Their hotline is very simple, you call, it asks you what language you prefer and then you’re connected to the support person who in my case picked up the phone instantly as soon as I pressed “2” for English. If you’ve ever tried calling Aramex for support you know how difficult and how long it takes to get a hold of someone.

– Like Aramex, Posta Plus also charge KD1 custom clearance fee. But, unlike Aramex, if you have a number of packages arriving at the same time, you have the option to consolidate them during the customs process and that way you’ll pay KD1 custom clearance fee for all the packages combined.

– In case you don’t want a package to be delivered, you have the option to “Hold” that package one package from within your Posta Plus dashboard so you could go pick it up yourself.

– Their delivery guys contact you before they head over to deliver the package to make sure you’re home.

– Their delivery speed is much faster than Aramex. So far the two packages that I shipped using Posta Plus, the first one was delivered 4 days after it left the States while the second one took 5 days. Thats 3x faster than my last few shipments with Aramex!

As I mentioned earlier, I did have a few issues with Posta Plus, none were deal breakers to me but I’ll mention them anyway.

The Not So Good Stuff

– I ran into an issue when signing up to their service. I went through the sign up process to setup an account but when it came time to pay my card got declined. I then couldn’t try again with another card since there was no try again option. So, I went through the processes of setting up the account again but it told me I couldn’t because the email was already in use. I tried logging into my account but their website told me the account didn’t exist. So I was stuck not being able to create and account because their system thought I had an account which in fact didn’t exist. I had to contact support to fix this.

– Right now you can’t pay for your packages online (it’s cash on delivery), but they’ll be offering this service soon. I really prefer paying for my stuff online with Knet.

– You can only track your Posta Plus packages via their website. I usually track all my packages with the “Deliveries” app on my iPhone and Mac (pictured above) but the app doesn’t recognize Posta Plus tracking numbers. It recognizes Aramex on the other hand.

– This next one could be a plus for some people but was a negative for me. They notify you constantly by email and SMS on the status of your packages. You get an email and SMS when your package arrives to your mailbox, and then an email and SMS when it ships from your mailbox, when it goes to clearance you get an email and then when its out for delivery an email and SMS. The issue I had is there is no way to turn on or off the notifications and it was annoying to get an email and an SMS telling me the exact same thing. What made things worst in my case was I was getting two or three duplicate emails from their server by mistake. After complaining to them about it I think I don’t get any notification at all now which is also not something I want.

– Every time I log into their dashboard I get a pop up informing me they now have Canada as a mailbox location. I got it the first time, I don’t need to keep seeing the pop up every single time I want to log in to my account. Pop ups are really annoying.

In Conclusion

Before Posta Plus I was using Shop & Ship for packages I wasn’t in a hurry to get and MyUS for packages I wanted ASAP. I was using Shop & Ship because they were cheaper than MyUS and since I didn’t need every item ASAP, the amount I was saving was worth it. But now I’m going to stop using both Shop & Ship and MyUS since Posta Plus is a much cheaper alternative to Aramex and nearly as fast as MyUS (+1/-1 day). Posta Plus is also a local brand and I like support local brands that are actually good. They kinda feel like Aramex in the early days which is a very good thing. They do have a bunch of issues they need to get sorted and so far they seem to be very accepting of my criticism and willing to improve things.

So if you’re frustrated with Aramex and are looking for an alternative thats cheaper and faster, Posta Plus is the way to go. The sign up fee is KD8 and here is a link to their [Website]

Note: The rate calculator on the Posta Plus website is completely in accurate.

Just an FYI for those of you who use mail forwarding companies to ship items from the States. MyUS which I’ve previously posted about [Here] now no longer calculate volumetric weight, instead they calculate the cost of your shipment based on actual weight. What this means is you now pay a lot cheaper for shipping since if your box is huge or tiny it doesn’t matter anymore. [Link]

At the moment my two favorite mail forwarding companies are Aramex and MyUS. I use the Aramex Shop & Ship service for packages that I am not in a rush to get and I use MyUS for packages that I need ASAP. The way these mailboxes work for those of you who aren’t aware, a lot of online stores don’t mail products outside of the US. With a US forwarding mailbox you order stuff online and mail it to your US address, then your packages gets shipped from that mailbox to your address in Kuwait and you just pay the shipping cost. Makes online shopping a lot easier.

A few weeks back I got an email from another US mail forwarding company called Shipito. According to the original email, Shipito are the biggest mail forwarders to South America and Europe and they’re hoping to become the same in the Middle East. To try out their service, they offered to ship any package for me that weighed up to 10KG. 10 freakin kilos!! I was ordering a MacBook Air around that same time but I was like nahhh, that wouldn’t really be taking advantage of their offer since it’s so light. After a bit of online shopping I realized that all the winter gear was heavily discounted because the season was over so I decided to order a snowboard, snowboard bindings and boots. They were 2015 models and were selling for 40% off at Backcountry (a really great store btw), so I decided to order them in hopes I would still manage to get some snowboarding done before the summer. That was obviously before I hurt my ankle last week.

I roughly calculated the weight of all my snowboard gear and it was going to be around 10KG, so I placed the order and shipped it to my Shipito mailbox which they had setup for me. Shipito provides you with three different US mailboxes to use each with their own advantage:

Minden, NV
The biggest Shipito warehouse. More storage (six times bigger mailbox capacity for free storage compared to California, or double of Oregon). 180 days storage for Virtual Mailbox (other locations offer 90 days). Lowest shipping cost for USPS, FedEx and DHL.

Tualatin, OR
No sales tax in Oregon! Save on 7-9% expensive purchases! Full service location. More storage space for your Virtual mailbox and shipping rates slightly higher than in California.

Hawthorne 2, CA
All shipping methods available. Consolidation available. Low shipping cost and fast speed due to proximity to LAX airport. Russian Post available. Lowest price for Airmail.

Clearly the biggest advantage Shipito has over Aramex and MyUS was the fact they have an Oregon location which means you don’t pay taxes. When I ordered my Macbook Air from the Apple Store, I paid $87.43 in taxes when I shipped it to MyUS mailbox. If I had shipped it to Shipito’s Oregon address I wouldn’t have paid any tax whatsoever. I placed my order for the snowboard gear and two days later it reached my Shipito mailbox.

Once a package arrives to your Shipito mailbox, you have the option to have 10 photos of your items taken before they ship it (costs: $2.5). My packages arrived in two shipments so they took 20 photos in total and emailed them to me. They then gave me a bunch of options to help cut down on shipping. First thing I wanted to do is consolidate the two shipments into one. Then I had the option to completely get rid of all the boxes to cut down on shipping cost, or to keep the product boxes but have them repackage them so they can minimize the space used, or to leave everything the way it is. Since I needed the product boxes incase I needed to return an item, I had them redo the packaging. They did that and also sent me pictures of the whole process by email. Finally the package was ready to send and they gave me the following carriers I could ship with: DHL Express, FedEx Priority, FedEx Economy, USPS Priority Mail, USPS Express Mail, Airmail Economy, TNT Economy, TNT Express and USPS First Class International Parcel.

I chose DHL Express and a couple of days later my package had arrived to my doorstep in Kuwait.

So would I use Shipito again?

Obviously my first experience was great since I didn’t pay for anything but since I have the mailbox already setup with them I would probably use them again. For one thing they’re great when ordering from the Apple Store. I placed an order for an Apple Watch and it still hasn’t gotten canceled by Apple so I think they ship to Shipito mailboxes. I tried previously with both my Aramex and MyUS mailboxes and both orders got canceled. Plus you don’t pay tax, that has to be the biggest advantage. Shipping cost on the other hand varies. Aramex is by far the cheapest option but also the slowest. Shipito vs MyUS is more difficult to calculate because MyUS now doesn’t charge based on volumetric weight but on actual weight (up to a certain size). So if its a big box MyUS will probably be cheaper. But if it’s a smaller box Shipito is cheaper. For example a 25x25x25cm box weighing 1KG would cost $47 with Shipito but $52 with MyUS. So yes I would use my Shipito address again mostly when ordering small electronics like laptops, cameras and other items that don’t come in a large box. Also expensive items I would save a lot on by not paying any tax.

If you want to find out more about Shipito you can visit their website [Here]

Borderlinx and MyUS are both companies that offer US forwarding mailboxes so you can shop online, mail stuff to your US address and then have them forward it to your home in Kuwait. I’ve been using Aramex Shop&Ship since 2001 for my regular day to day shopping but a few years ago I signed up to Borderlinx since sometimes I needed my shipments to get to Kuwait fast and Shop&Ship is just too slow. Everything was fine and dandy until I realized Borderlinx was taking an 8.5% customs clearance fee on top of the 5% customs fee which I thought was absurd. So, I decided to try an alternative and I signed up to MyUS last month. This review is strictly Borderlinx vs MyUS and doesn’t include Shop&Ship because Shop&Ship is a lot cheaper as well as a lot slower (apples vs oranges).

MyUS has been around since 1997, I first heard about them back in 2001 but ended up going with the much more affordable Shop&Ship instead. The reason I never signed up to MyUS even years later was their expensive shipping prices and fees. MyUS have different membership fees, the standard involves paying just $10 to open an account and no annual fee, but you don’t get the best shipping rates and you can’t consolidate your packages. To get the best deal you would have to sign up to their “premium” package but that costs $20 to setup and either $7 a month or $60 a year in membership fees. Recently though I found out that MyUS had special rates for credit card holders (which I posted here) where they not only waved all the setup fees but also offered additional discounts on shipping. I ended up signing up with my AMEX card which entitled me to free membership for 2 years as well as 30% off all my shipments.

Since I’m heading to SoleDXB next weekend I decided to order a backpack for the trip. I couldn’t risk shipping it with Shop&Ship and have it arrive after my trip so I sent it to MyUS mailbox instead. It was a bit risky since I hadn’t used my MyUS account yet but figured this would be the best way to test them out.

MyUS allows you to customize a lot of different account options if you want to, for example they deal with a variety of shipping companies but if you have a preference you can say always use DHL or always use FedEx but by default its set on “Least Expensive Option”. You can also setup your account to ship packages as soon as they arrive or hold them until you choose to ship them. For an extra fee you can have them photograph the item for you, ship same day, add fragile stickers, add extra packing, discard shoe boxes and a bunch of more options. The different settings can be a bit overwhelming but you can not bother with them at all if you don’t want to.

Once my package got delivered to MyUS it popped up in my account on the same day. I then logged into my account and told them to ship it for me and this is where things weren’t as pretty as Borderlinx. With Borderlinx before you give the shipping order you’ll know exactly how much the shipping fee would cost as well as the customs fee, with MyUS you won’t know until your package is already shipped. I found that a bit uncomfortable since I’m not used to saying ship without knowing exactly how much it’s going to cost me. In any case a few hours later I got an email saying my package was shipped with FedEx and my credit card was charged. So I logged into my account to check and see how much it cost me. Based on the size of the package and weight, the package cost $93.74 to ship with insurance. With my 30% AMEX discount the price went down to $67.42. I took the package dimensions and weight and plugged them into the Borderlinx shipping cost calculator and ended up with an $85 shipping fee without insurance. Not a bad amount of savings but I was now worried about the customs fee. Borderlinx quoted me $52 for customs while with MyUS I needed to wait until the package arrived to Kuwait to find out. Three days later my package arrived to Kuwait and the total customs fee was around $30, I was relieved.

I saved around $40 by using MyUS over Borderlinx and the package arrived just as fast. MyUS has now officially become my go to mailbox for when I need my packages ASAP. I still find it uncomfortable to have them charge my credit card without knowing how much it’s going to cost me first but I’m just going to have to get used to it I guess. If you’re interested in signing up, make sure you check my previous post on MyUS to know how much you can save using which credit card. [Link]

I don’t know how long Borderlinx have been doing this but I just found out the other day they’re charging a 8.5% customs clearance fee for the items you ship with them. Thats in addition to the 5% customs charge for the Kuwaiti authorities. I chatted with their help desk and explained how illogical it was to charge an 8.5% clearance fee when the actual customs fee is only 5% but they didn’t seem to think it was odd so I’ve decided to stop using Borderlinx and instead start using MyUS.com.

For those of you who have no idea what I’m talking about, Borderlinx and MyUS are mail forwarding companies. You sign up with them and they provide you with a US mailing address so you can shop online and mail stuff to your US mailbox. They’ll then ship the stuff for you from the US mailbox to Kuwait.

I always used to consider MyUS as a more expensive option but my friend sent me a link to their Visa Card offer page and with the savings they’re offering the prices actually become pretty reasonable. I don’t have a Visa card sadly so I replaced Visa with Mastercard in the URL and ended up with the Mastercard savings page which isn’t anywhere as good as the Visa offer but is still better than nothing.

Visa Card Holders
– Waived set-up fee ($20 Savings)
– Complimentary Premium Membership for two years (a $120 USD value)
– Save 25% on shipping for first month
– Save 20% with future shipments
Here is the [Link]

Mastercard Holders
– Waived set-up fee ($20 Savings)
– Complimentary Premium Membership for one year (a USD $60 savings)
– 20% off already discounted DHL & FedEx shipping rates for your first month
– 15% off shipping rates after your first month
– Dedicated Customer Service
Here is the [Link]

I’m still using the Shop & Ship for when I am not in a hurry and want to pay the cheapest rate but for my urgent packages I’m going to start using MyUS instead of Borderlinx. I’ll post a followup sometime down the line once I’ve started using it properly and let you guys know how it turns out.

Update: Found the American Express page and turns out it’s even a better deal:

American Express Card Holders
– Waived set-up fee ($20 Savings)
– Complimentary Premium Membership for two years (a $120 USD value)
– Save 30% with future shipments
[Link]