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Coronavirus

moci.shop & Private Supermarkets

Late last night private supermarkets became available as an option on the moci.shop website. Previously you could only book an appointment at the Coop, which was fine for low-density areas like Bayan and Mishref where the population is around 40,000. But Salmiya, for example, has a population of over 300,000 so sharing one Coop was not going to work.

I was actually super pissed about this because they had announced the lockdown BEFORE making private supermarkets available on the moci.shop website. This meant nobody could get a shopping appointment at the already fully booked Coops, so you ended up with the mass panic of the past two days where everyone was out scrambling to get enough food to store up for 3 weeks.

Anyway if you’ve never booked through the moci.shop website and want to know how it works, check out my previous post here.

93 replies on “moci.shop & Private Supermarkets”

A lot of people were panicking that no appointments were available. But there are slots available, I managed to get one at Oncost (closer to my house) for tonight…

As I mentioned in my post, they only made the private supermarkets available late last night hence why people (including me) panicked or were panicking.

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Got an appointment with lulu hypermarket. I think the alloted time is only 30 minutes to finish shopping once u enter the market. Does anyone know if the gas cylinder outlets are open and if I can make use of my appointment in lulu to pick a gas cylinder on the way?

i cancelled an appointment and then tried to book again but it didn’t work and till now i can’t book because it says you can’t bool twice.although i recieved an email that it was cancelled..what shall i do in this case?

you’ll have to wait till next week. a number of people have reported this issue, that when they cancel their booking they still aren’t allowed to book again.

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How can I order cooking gas cylinder in salmiya block 10 area.
Is there any option where it can be delivered at home.

Hi. I took an appointment for 9 pm and luckily my neighbour got the appointment at the same time. Since we both have taken appointment at the same time, can we just travel in one car?

I am trying to do the booking online although couldnt find the shop names online .In site they showing only co-ops or supply Salmiya (it was in Arabic, i tried to translate using google translate).

I know it might have helped if they’d announced all supermarkets earlier but I’m not sure that it would have done. I still would have queued for three hours in the chaos outside Lulu (and probably caught the virus too) as I wanted to stock up and one half an hour appointment would not have sufficed.

Having used the website to book an appointment last night – I have to say it’s an awesome feat to get this system up and running so quickly. Another massive feather in the cap for Kuwait. It’s an astounding system that seems to work really well – but the proof will be when I actually try to go and do my shopping 🙂

I am hearing Baqqalas might be open between 4:30 and 6:30. I hope so – then I won’t need to waste an appointment that someone else might need and can cancel it. I only need milk for my morning coffee 😀

The most recent I heard is that bakalas can be open between 430-630 but you cannot enter inside – you can stand and give your order to the employee and he gets it for you. But that was just a rough English translation of a page in Arabic, so no 100% guarantees that is what it said. But even so, if I just need bread or milk or something quick, it is nice to know they will be available.

I booked an appointment but didnt recieve an email. When I try to book another appointment it says you cant book two appointment at the same time…any one knows what to do which number to contact??

Did they take a moment to think about those who don’t have cars?! How are they gonna walk to the supermarket and carry all their stuff! (And I won’t even begin on the safety of walking during curfew when there’s no soul around!) It’s those people who have really taken a hit ever since they stopped taxis. We’ve been under stocked forever because of this and now it’s even worse. Like for example I have cats and I need litter, how in the world am I gonna manage. Hypothetically, you could ask for help, but suppose someone is new in the country and doesn’t know much. What about those on visit visas? They should have kept the online option working, this is not fair to so many people!

Sultan Sharq was showing as one of my options (in Bneid Algar) for about 2 weeks, but without appointments available. Now that they’ve opened it up, Sultan Sharq is gone as an option.

Yeah, they’ve gone online for other areas, but have been removed for Bneid Algar. Guessing someone took a decision and said it shouldn’t be available to this area, only the ones along First Ring.

We have today 10 .30 reservation, but my e mail not working, now we need another appointment, so what i will do?

nobody. the booking is for 1 person and the curfew pass they give u is for 1 person. there are limited spots available, don’t take an extra spot up just because you don’t want to shop alone.

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I know some ladies (I co-admin a very large ladies fb group here) get bookings for themselves and their husbands, but the husband will stay in the car…because the lady doesn’t drive and she doesn’t trust hubby to get the right stuff! Others send just the husband and video chat them through the store – but they said it takes a lot longer that way.

My civil ID will expire on 22 because the Kuwait society of Engineering was not renewing my membership. Has anyone tried booking an appointment with an expired civil id?

Yes. It works. I helped my one of my colleagues get an appointment. His civil id expired on 1 may

Question: When I input my Civil ID info, it gives me an appointment at ‘Bneid Al Gar Co-op (City Center)’.

However, Dasma and Bneid Al Gar is ONE Co-op (that has a City Center branch). To add to the confusion, there is a standalone City Center outlet in Bneid Al Gar too (but no Co-Op here!).

Can someone guide me where should I go?

Just tried to make an appointment to see what options I have (I made the mistake of choosing the second category because I thought the co-ops category would have only co-ops, and the second category was ration shops and I didn’t know this because that category was written in Arabic!). After I put my PACI number, it managed to change my address, but when I learned what category I clicked on, I left and tried the process again, but when I selected co-ops and it asked my PACI number again, it then said that the number was already in the system and I couldn’t proceed! Does anyone know how I can fix this?

facing the same issue but I think we at Bnied al gar have only one option the small city center near Al Salam hospital – it is not the Dasma city center .. Please do share if you get more clarity

i book appointmemt for farawaniya but i didnt recive any pass on email so now i dont know hiw to cancel appointment cz i dnt have refrence number so i cancel old amd book a new appointrmnt

Same happened to me. Basically youll have to wait 6 days till it expires and book a new one. Lesson learned capture the booking reference.

Call 101 to sort it out. I had the same problem with my booking yesterday. I cancelled one and made a new booking and did not get the email confirmation till now. So I called 101 just now and got them to give me the new booking reference no. I got to speak to a staff after being put on hold for almost 20 mins. though. They start work from 11.am apparently. Did not ask till what time they work though. Hope this helps.

I honestly do not know. I think it belongs to a division in the Ministry of Commerce and Industry that is probably acting as the support center for the website ‘Shopping Appointment Booking’. I had initially called on 135, Ministry of Commerce and Industry’s ‘Consumer Protection’ helpline, and they were the ones who directed me to call on 101.

I tried to make appointment but in the destination option there’s only 2: Cooperative Societies and EN (written in Arabic) which I search and found out it’s salmiya branch. Im planning to book appointment to Lulu hypeemarket but i can’t find it. Why is it like that?

click on Cooperative Societies and then you’ll be able to choose Lulu at the next step. I know its confusing, not sure why they didnt’ call it just “Supermarkets”

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How can I order cooking gas cylinder in salmiya block 10 area.
Is there any option where it can be delivered at home.

Iam on visit visa i dont have a civil id can i go for purchase registering with someone elses civil id ?

when I put appointment will not come private supermarkets .only co op society and thaumeen is come.pls tell me how to make it

My Area is Rumaithiya.. with Address on CID as Bneid Al Gar.. I have access to Rumaithya Co op only as per drop down list.. after I enter PACI number of my new house.. Any way I can go to Lulu in Salmiya ?

I have friends here who started the residency process before the closures but never finished. They are here legally but have no Civil ID. What options are available to them?

Does anyone know what the EN فرع تموين – المنقف Is when choosing a shop type?

It’s a supply shop where they give rice and sugar, and other super basic items. Not any kind of supermarket you regularly go to.

I’m trying to find a pharmacy. How do I do that? Only hospital I’ve used is Al Seef. Only pharmacy I’ve used is Royal.

Hello Those of you who could book and do the shopping can you please share if you could drive to the supermarket or the coop – or you have to walk all the way ?

You can drive as long as you have the curfew pass app installed on your phone and you have made the appointment.

you DO NOT need the curfew pass. What you need are the QR Codes provided to you when you booked. One QR code is for the supermarket, the other is for the cops or checkpoints.

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Thanks Mark – Got a confirmation email which has a link and opens up the confirmation page of my appointment which has two QR code’s .. Hope you are referring to same. You had mentioned this worked for you during partial lockdown, I am hoping the process has not changed and it still remains the same..
Would be great if someone has done shopping after full curfew and can confirm if this process still works

there is an option to change the address if you select your civil id not matches your address. But the address auto number is unknown. Does anybody know how to do that?

Hey mark,

Do you know of any websites or apps that would still deliver groceries?

Thanks.

Hello all , i missed taking a snapshot of the confirmation and didnt receive follow up email. would you know any support contact number ?

Same I forgot to take shot on my code possible I can find my book g details pleass

What about those who don’t drive? How can they go. Can anyone with curfew pass drop them? Any idea anyone.

i have renewed my residence but my new civilid is in machine,should i go for shopping will digital ID will be accepted.

When I try to make a booking, I get an error message that says, “Sorry!! Civil ID has no data.” It’s the same for both my husband and I. Has anyone been able to troubleshoot this?

I tried to open it in another device and it worked but encountered another problem made a mistake on the place of appointment i cancelled it already and had a cancellation confirmation email but when i tried to book again system is telling that i have an active booking. Tried to cancel the old booking but its showing system error

same here. it brings up my area but when i click on choose market it gave me the same error!!

what if u have missed the appointment. is there any contact no. other than 135.

I tried to book but the website is telling “ sorry!!! civil id has no data” i cannot get an appointment. Anybody knows why or does anyone encounter the same problem?

try messaging this whatsapp number below according to your governorate….I got the same error…got fixed after messaging this whatsapp number …mine was ahmadi…..did not get any reply from them…but the error “Sorry..civilid has no data” is fixed now

WhatsApp number for emergency support teams during Lockdown for each Governorate
Capital 55734035
Hawalli 55926436
Jahra 55823647
Farwaniya 55654256
Ahmadi 55231676
Mubarak Al-Kabeer 55465328

Hi, I’ve just tried to make an online booking and It says that my civil id has no data. Anyone else with the same issue? Please help!

I cannot able to have an appointment due to not match address according to the link response😥can anyone how to do it?

How can I order cooking gas cylinder in Farwaniya block 1 area.
Is there any option where it can be delivered at home.

Sorry, how did people book an appointment to go to Lulu’s? Please help.

I live in Fintas, there are no available dates to go to the Co-op. There is a Lulu’s and Sultan close to me in Eqaila but I can’t find how to book an appointment for them. When I try through the MOCI website it only allows me to pick Fintas Co-Op (which has no available dates).

They might be close to you, but they’re not in your area. You’ll only see the supermarkets that are in your area and those are the only ones you’re allowed to go to.

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if the appointment is at 4:30am what time we should leave our home for shopping