Aramex vs DHL

That’s cool hehehe I am glad you found that post useful 🙂 Coming up my post about ordering an iMac 27″ via #DHL and it’s quite insightful 🙂

I had a bitter experience with Aramex when I was working in Kuwait which made to resolve never use them again. In 2006 I had asked my Dad to courier my original school & college certificates to Kuwait for certification by the Indian embassy. My Dad sent them by Aramex as the office was located nearby.

After waiting for a week I got frantic when their tracking page still showed the package on transit and their Sharq office could not locate it even after 3-4 days of my repeated calling. Out of the blue I got a call from the Kuwait Post Office that there is a package for me & could I please come and collect it. I rushed to the GPO and found my Aramex package from which the Egyptian sorters had taken my mobile number and called me. I profusely thanked them in my broken Arabic while physically going to the Aramex office and giving the Manager a piece of my mind after showing them the package. He offered me a free shipment which I did & that was the last time I used them.

I can only assume that my package got exchanged at the customs with the post but I still shudder to think if I had lost my original certificates which included my Grade 10, Grade 12, College & Post Graduate originals. What I wonder is how could they continue with such a shoddy tracking system and to think Aramex was the Middle East’s answer to UPS. My foot!

sorry 4 link above

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I ordered vitamins from Amazon via DHL. The monkeys at customs are holding it up and I have to go to the ministry of health with a sample number blah blah… I HATE THIS CRAP.

Buying edible items online = bad idea.

I can’t find it or anything equivalent in Kuwait. I have to buy it online. Yes its a bad idea, but its the only option. I’ve been ordering it for 2 years, but this new rule where customs has to stick their dick in every package, has messed things up.

BEWARE… the charge by actual weight is just a promotion from DHL easyshop for the month of December. If you plan to purchase something that will be shipped in January then make sure that the offer is still valid.

Shukri I just got off the phone with a DHL agent and I was told that it has NOT been decided on whether it will remain the same or not. In other words they still might stick with the weight only.
Still if they do switch back I think I will still use DHL just because of how fast they are. So a shipment that I just paid 6.500KD for would cost me 11KD if they charged by volumetric weight.

In all honesty, your not the only one MSM. If Aramex would turn into the old Aramex we use to know and love, I would switch back to them in a heartbeat.

Its not a promo, but its not been decided on whether it would stay this way Mark, atleast thats what the rep told me.

Mark, don’t u think we had enough of DHL and Aramex postings ?

A|C I am not sure if this is a bit late or anything but in regards to your inquiries, the iMac wasn’t held long in Customs half a day or so then it was released. I ended up paying 98.500KD for Shipping since the weight was 19.18kgs and I got charged clearance charges of 17.500KD for it… so all in all I ended up paying 116KD at the DHL offices. And if you check my blog you’ll see the Unveiling of my iMac 27″ and a description of everything I went through I too got the Quadcore 2.8GHz i7 with 8GB RAM and it’s just awesome!

about that

GUST got digits in it ]and they should be selling cheaper products that other branches outside the campus , today I saw some one who is not a student and he bought the iMac 27 from there , but I dunno if he git the discount or no byt mostly he did ,cuz no one go to mishref just to buy a MAC

@ jacqui

so u payed a total of 116KD for shipping?! one word..wow
like why does DHL pay so much for shipping+ the annoying clearance ;(
i just made an account on DHL, which is so fast and great but costof the weight for the items eshda3waaa 🙁 i trully missed the old aramex as well

Needless to say that the ability to track your DHL shipment on your iPhone with updates every few hours is priceless.

their tracking system is sucks, its not giving the correct status of the packages

Wow thats bullshit. What a crappy move on DHL’s side…

I orderd close to 70-90 unrated DVDs and Blurays using Aramex and none were rejected. including ..get this…CALIGULA on Bluray…you can`t get more UNRATED movie than that.

It seems that DHL are far more strict than Aramex, and as I mentioned above the movies were The Hangover and Basterds which are not really NC-17 in ANY version.

Let me be clear about this…The actual shipment was NOT added to DHL tracking system. UPS tracking shows it was received and signed by DHL but it didn’t not manifest in their system. And the WHOLE shipment was rejected and not JUST the so called “One prohibited DVD”. So they could have easily removed the ((UNRATED)) DVD and let the rest go through….That did not happen.

And they did NOT send me a notice, email or anything until I called them after of week of them receiving the Amazon package.

So I just want people to be aware that Blurays and DVDs these days are released as UNRATED versions and that would automatically make them “prohibited material”by DHL.

Back to Aramex for DVD deliveries.

Jacqui Congratulations you`ve been ripped off by DHL 🙂 Computers are tax exempt so you don`t have to pay that 17 KD at all, well maybe the story is different here because the weight i dunno :/ but care to clear what was that 17 KD for plz ?

Bo Jaij: there`s something going on between the customs and DHL, they just woke up they will be more sensitive against these stuff because a prohibited shipment got shipped to Kuwait and DHL didn`t check whats inside it from there, the description on the package was sorta a spin off, i really don`t blame DHL on this thing i totally blame the customer but you know they will normally take the blame thats why they become more sensitive against these stuff :1

Will we ever be able to order something without having to worry about getting ripped off? God I miss how easy everything was when it came to ordering while I was in the states. I would order through the US Postal service and not be worried about anything getting lost or being charged hidden fees…Comon Kuwait catch up! 😛

!

I know that they lost my package and they are making up excuses. The package did not manifest in my account and most likely was shipped to another Borderlinx client.

Some will say that can`t happen, how can they mix up accounts ?

Listen to this

Last week I recieved a package from Borderlinx and after paying 9 KD for shipping I found out it was not something I have ordered. The includud Bordelinx invoice had my name, suite number and address but it turn out that it belongs to ANOTHER Borderlinx gentelman in CAIRO, EGYPT. After DHL Egypt called me and asked me if I can ship the package directly to the intended person in Cairo!! They Emailed me the name and address. When I asked them why cant I just return it to DHL Kuwait and they can sort this out with you, they said that DHL Kuwait is a LOCAL DHL and they have no contact with them! I tried shipping the package via DHL Kuwait and they charged me $120 so I Emailed Borderlinx again and demanded they find a way to get their package back without charging me more money and they did. They scheduled a pick up at my house via DHL Import express service and I just had to schedule a pick up time, with no charge.

As for the 9 KD I paid for the wrong package to DHL Kuwait, Im still trying to find a way to get a refund from Borederlinx directly and not from DHL Kuwait.

Long story short, Borderlinx might get your packages mixed up or lost, I just hope that these problems are happening because of the Christmas rush. But the Cairo- Egypt package is still an outrageous F*** up!!

Proof?

Here is the 2nd Email I received from Borderlinx about this “Twilight Zone” incident

Hi *********

Welcome to Borderlinx.

Thank you for the update. This item belongs to a different customer who is based in EGYPT. Would it be feasible for you to re-ship the same to the correct customer. We will re-imburse you the shipping cost incurred if you email us the shipping receipt. Also as a special gesture, we can issue you a US $10 shipping discount code for your next shipment. Please let us know. The correct shipping address is-

WTF how they can ask a customer to ship back a wrong package , since when you started to work for DHL , why don’t they send you some yellow and red paint for your car . What are these guys is smoking or snorting .

I recall if Aramex done that they come and collect it and pay back what ever they charged you . And if they sent your package to the wrong person they will redeliver it to you and never charged me anything .

Any way I think Aramex is getting better my item was shipped on 21 today I see it in Q8 , will try to collect tomorrow .

I have and account with Easyship , but I only shipped one item still I don’t trust DHL .

Comon Aramex hear our prayers! Get rid of the 1-2 week BS you have with customs and you will be awesome again!

I don’t know if i am just lucky of the nature of my packages (small boxes containing book/video games). The 2 packages i received in december and one package i received today were all delivered within 4 days of their delivery in US. Todays package was delivered on 30th december in US. Appeared in my mailbox on 31st and delivered today morning. I am sticking with aramex for the time being.

My first package in december was a book and some PSP games. The second was a watch and a wooden watches display case. Today i received 2 PSP games. All were normal packages.

same here , they are submitting invoices when the boxes leave JFK .
so they are OK now speed wise , don’t know what customs will think of next .

i noticed that all the days they shipped my packages out of US, Kuwait was on 3-4 day holiday both in december and this last weekend. I wonder if the packages that arrive on holidays somehow skip checking by customs ?? The package i received today arrived on saturday evening to kuwait and sunday was a holiday.

Guys, I just got 3 more books. Got it today after they hit my mailbox on 4th.

And this time no clearance charge of 1 KD. The delivery guy said books will not charged the clearance charges. So they are now considered as documents after all.