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Complaints Food Information Kuwait

Where is my pizza

Placed order with Papa Johns at 8:30. Promised would be delivered within 45 minutes. Called back at 9:20 telling them pizza hadn’t arrived yet, they told me within 10 minutes. Called back at 9:35 telling them pizza hadn’t arrived yet, they told me they will check on it and get back to me. Called back at 9:45 telling them pizza hasn’t arrived yet even though I called twice. They transfered me to manager who told me he will call back in 2 minutes. Its been 5 minutes and no call back yet and I need to leave the house.

update: called back at 9:55, spoke to manager again told him he had told me he would call me back in 2 minutes and he hadn’t. He told me he spoke to Salmiya branch manager and he is probably trying to call me now and he is getting a busy tone. I told him no I have call waiting if he was trying to call me I would know. I told him I need to know when my pizza will get here because I need to leave. He was like if you have to leave I can’t do anything about it. So I was like then cancel my order, he was like fine. What the hell, what lame customer service is that.

Then a few minutes later I get a phone call from the Salmiya branch manager telling me my pizza will be late. I told him why didn’t you call me half an hour ago when the call center manager told me you would call me. He was like I had to call the driver. I was like you need 30 minutes to do that? I was like anyway I canceled my order. He was like ok and I closed the phone.

I would never order from them again. Why?
– They should have been apologetic instead of blaming it on traffic
– Its Thursday night and they know there is traffic so why tell me 45 minutes in the first place
– After my first call they should have called the driver and found out how long he needed
– After they told me they would call me back they should have called me back
– At the very least they should have offered me the pizza for free, its been over an hour and a half and the pizza is going to be cold anyway
– The two managers I spoke to were not friendly enough

44 replies on “Where is my pizza”

The rule here if your pizza is late you get ir for free…One more reason why I love the US ;P

I remember during college there was this local pizza place that was very popular. During finals weeks they never deliver on time hence I always got my finals pizza for free.

just wait mark..in a few days they’ll probably send to a 3000 letter essay apologizing and a free pizza…damn, how come u always get ur way?! =P

no one gives a eff about service this part of the world. if dubai is still not up to par, i cant imagine wat other hell holes in the gulf are like

I think if this happens with Damino’s, they will give you the pizza for free and some coupons to use later. That happened with me last Xmas when I ordered from them. Go with Damino’s ^_^

ohhhh it’s happen again & again for me i hate whan i order from kfc & naif chickan bcos thier delivery service was sick & nothing thanks 4 telling us about Papa Johns

Domino’s is the alpha pizza company in Kuwait. It’s my savior in need.

Anyway Mark, instead of taking it like a little boy and hanging up you should’ve yelled at them about the way they were treating you and you should’ve said that you weren’t going to pay for the pizza. That’d be a real test of their costumer service.

You shouldn’t threaten to write about them in your blog though, because then they’d laugh at you and scream “OH NO, ANGRY NERD!”.

P.S. Domino’s costumer service is simply awesome. They’re always friendly and funny.

P.P.S. Paying Papa Johns makes babies cry.

Well mark you should have let the guy come to your house and then kick his ass.

Mark I remember once you said you love kuwait and that your born in kuwait and your working in kuwait and your now an adult and can go were ever you wana go, but still you bitch about my country and keep blogging about things that can happen anywere else in the world, well am in the US and the same things happen here.
well you just a hypocrite person.

I think many kuwaiti people know you personally, and you have enough evidence on your blog how your ruining kuwait reputation……hm hm you better watch the door……….Amn eldawla is coming …I can hear the judge saying out to your country you blood sucker money slave.

I ordered once from burger king, like 5 months ago, and the order is still on its way 😀
they cant find my home, thas what they told me, i stopped waiting, that night i was starving. i stopped ordering food, i go get it myself

They couldn’t find your house? Where do you live?

‘Cause Dominos’ cars have Google Earth installed in them.. You can have their pizza delivered to you in the middle of the desert.

why the hell aren’t they using motorbikes for delivery? especially in Kuwait where the traffic sucks. And also, Papa Johns makes “pizza”? Please… that’s not pizza. Just had pizza delivery in BKK… also free if not delivered in 30 minutes. YUM.

Well, for me never had a problem with them because the restaurant is less than 500m away from my home, so I get priority on delivery =)

However I prefer domino’s pizza over it .
(damn I’m actually going to order one right now)

i don’t know why every0ne is making a big deal about papa jones pizza it sucks , d0mino’s is the best the last time i ordered from DP they delivered me wrong pizza i called to tell them so0 they sent another pizza instead for free within 15 minutes 🙂

lol very funny guys

Mark plz admit that papa jones is the best pizza in kuwait even if they have the worst coustmer service

Kuwaiti STFU and go fuck yourself. if it weren’t for expats, kuwait would be nothing. your source of money (oil) was discovered by the british, dumbass.

as for who’s sucking money from the govt, well at least expats are working hard for their money, unlike lazy kuwaitis who just get paid for doing nothing, like your arse getting a free scholarship to USA to go suck bush’s dick.

Holls, you aren’t angry are you? lol

I gotta give Kuwaiti some credit though – I thought I’d heard (and written) about them all.

But…Crap Delivery = GTFO.

Comic genius.

LOL tox, this is my normal speaking tone . axe mark about it.

The only thing that actually me angry nowadays is traffic.

I hate Pappa Jones pizza, it’s cold when it arrives =\
For me, There’s nothing that beats Little Ceasers ;p
And BK has the best home delivery everrrrrr.. 15 minutes and you’re all set.

Kuwaiti he is complaining about the service.. I dont see how that has any affect on the country? Its the business that is affected and it should be.. if someone gets bad service then I want to know and you should unless you want to experience it for yourself, thats your call.. calm down a bit

I’ve been a regular visitor to this blog because i like the stuff people post in her and the topics discussed … however, i was really shocked that the owner of this site (Mark) didn’t even respond to the post (Holla) made here yesterday … If such stupidity and hatred supported in here then i need to know so i wont come back. And God bless Kuwait, its people, and everyone who appreciate it and keep haters as haters for the rest of their lives … cause they die quicker.

I agree with the other guys .. you ruined the name of Kuwait. Mark .. your reviews on the slowness of pizza delivery and valentines cookies have brought this country nothing but shame. I blame all of our problems on your posts.

I suggest you close your blog and move out of Kuwait .. then we can start winning soccer games again.

pizza hut rules, little cesars rules, and colisuem pizza rules! but pizza hut’s the best papa johns sucks. colisuem pizza in 3rd and little cesars in a close 2nd.go pizza hut!papa johns worst pizza!

Very poor customer service at mangaf branch near sultan centre..was there by 9.50pm waited around till 10.20, no one took the order or was around…16/6/2016

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