Last month I posted a complaint about how my past few shipments with PostaPlus had taken twice as long to arrive than usual. While previously packages would take around a week to get delivered to Kuwait after arriving to my US mailbox, my past three shipments had taken 11, 13 and 21 days. But things are back to normal now since I received two packages since that post, one had taken 6 days from my US mailbox to my door, the other 7.
During that time I was in contact with PostaPlus who investigated the delays and they sent me the explanation below:
1. Weather conditions: Europe (Our transit HUB) has experienced bad weather conditions that had caused flights to be cancelled.
2. Change in customs management structure, if you recall there was a big situation going on and has caused some key people to be removed, henceforth situation was unstable and extra security has been added on shipments.
So everything is back to normal, now if they can only hurry up an implement Knet payments everything would be perfect.
19 replies on “PostaPlus (MyBox) Update”
PostaPlus must have this kind of discussion after you posted your review:
“Hey, find out Mark’s US postal details. Whatch it like a hawk. And as soon as you get a whif that he has some package, send it out IMMEDIATELY. Don’t even let it sit on gis just send it! Rent a plane if you must, in the name of everything holy.
And before you relax, hit up the details of those who commented too. Lest somebody else complains like Mark”
Haha they already had all my info from before
Funny how FedEx (Borderlinx) never have these “problems”.
Yes exactly. Borderlinx was delivering everything on time, despite it raining in Europe (lol). They are also lying about customs, because if the problem was from customs it would be easy to see that the item arrived in Kuwait and is being held up in customs.
Did you know that their US facility is closed on the weekends (Saturday & Sunday), so if USPS tries to deliver it on weekends you will get a notification from them that the “business was closed” The item will be delivered the next delivery day that the business is open.
Mark how are you ? when i read your post i already made an account there and they let me pay 8 KD but till now i didnt get the email , they told me they will send me mail with conformation so any help ?
Do I look like customer support to you? Call them jeez
It takes a day or two.
your answer is so rude didn’t know that you unpolite blogger what a rude reply
If you weren’t so lazy enough to give them a call or get in touch with them I wouldn’t have to be rude.
You ‘unpolite’ asshole…. lol
This is completely off topic; but did anyone notice that edfa3ly is no longer charger per gram and the shipping charges are killing its customer base
i did and i have it in my to do list to post a retraction on my previous review. their minimum charge now is KD2.5 which defeats the whole purpose of using them.
PostaPlus does not provide Airway bills so I lost $45 to taxes because of this. I wouldnt use them anymore.
mybox started consolidation service, but too bad you get 2 weeks only
After reading this, the lateness of my parcel from Souq.com makes sense. I ordered it in April, it arrived in Kuwait on the 4th of May it’s been out for delivery since the 8th of May, it’s now the 17th and hopefully tomorrow it will come!
Posta Plus sucks big time. My package shows delivered to my address but posta plus hasn’t updated anything yet. over a week now.. whenever I call them, their customer representative would say ” Its not showing in the system sir, check it tomorrow” how long they want me to wait.. horseshit service..
Hey mark, i recently ordered from amazon through the posta plus service and being a first time subscriber i am very disappointed. My shipment was dispatched 5 days ago and for 5 days straight i have been calling them and each of the employers i talk to are telling something different. Yesterday i called and asked for delivery for today and the employer was like ok it will be delivered today and i doubled checked with them to make sure. Today i call them and they tell me no the shipment will get delivered tomorrow. I don’t know if this has happened to you but it is really frustrating me. Like give me one word and not several. Let’s say they told me i was getting it today and the package was something important i needed for a party or some special event and they delay it, wouldn’t that cause a problem. Don’t get me wrong i love their service and how fast it was for the package to get dispatched and the cheap shipping rates, but i wish they could improve their delivery service and not keep a customer hanging. I was so excited to get my package today and they took that excitement away.
I didn’t really understand your complaint. Are you checking the status of your package via their website? Does the status say “Out for delivery” but then doesn’t get delivered?