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Kuwait Airways Responds to Dan

Nonstop Dan has uploaded one last video related to his experience flying Kuwait Airways, this time the video is regarding the responses he got from Kuwait Airways (and a member of the royal family?). Video thankfully isn’t 30 minutes long but if you want to skip the intro just jump to minute 3:30.

In summary if you don’t want to watch the videos. He got three emails, 2 from Kuwait Airways, and 1 supposedly from a member of the royal family. The emails were apologetic, friendly and wanted to make it up to Dan. So the saga is over, Dan and Kuwait Airways are friends again.

16 replies on “Kuwait Airways Responds to Dan”

This guy is a shady shyster- he got his views- shouldn’t have been platformed or given attention to begin with.

i work in the airport for decades, royal family will bother? LMAO whoever believe that , feel sorry for u lol. Btw not every man with SABAH on their name is from ruling family, have some common sense and stop believing everything people say on social media

The idea that he ‘unfortunately’ cannot share the email from the ‘royal’ because of a ‘privacy disclaimer’ is hilarious. That’s not how these things work. As someone who works with NDA’s all the time, these things need to be countersigned and acknowledged, and an unsolicited email with a privacy disclaimer is null and void and utterly useless.

Clearly damage control from the PR end regardless it is the digital age and bad customer service will eventually catch up. good and timely response, funny some experts here are questioning his credibility here XD.

I’ve been trying to understand what this guy’s problem was from the beginning. It seems like this guy Dan was annoyed at the fact that the female flight attendant was doing all the work while the so called pursor was chilling and having a drink. Then, he just started getting annoyed at everything else after that. The fact you’re not allowed to film without prior approval isn’t uncommon (Shaheed Park for example has the same rule) and I tried to see it from Dan’s perspective but the grand finale of this drama series shot down every speck of credibility in him. The comments on his Youtube videos are something else in case anyone wants to check them out lol.

All in all, I’m glad this is over with because it got pretty old real quick

For clarification, Shaheed Park doesn’t have the same rule. You don’t need permission from Shaheed Park if you’re shooting a video, imagine all the people shooting videos of the fountain or drone show, you think they submitted a request to Shaheed Park? You need permission if you’re shooting a commercial for example or a music video, but if you’re shooting a personal video thats fine.

This may have been your experience using a phone camera, but when I went to Shaheed Park during the winter with my canon camera to take pictures and video of my family, flowers, lights, etc and things, they said you cannot use anything other than a phone. I explained they were for my personal use, and I was with my family, but it wasn’t allowed.

I then messaged them on their IG, and they confirmed that you cannot use anything other than a phone camera unless they give a permit. I mean, come on, many people have separate cameras as a hobby.

This conversation is about phone cameras though, Dan wasn’t using a DSLR. I’ve also used my P&S at Shaheed with no issues, DSLR just makes them assume it’s a commercial shoot but again conversation here is about phone cameras anyway.

So what is the final take at the end though?

Does the rule about no filming without permission hold or not?

Whether we agree with Dan’s perspective or not (and he may have been dramatizing the situation), the whole event could have been contained had the team handled it differently. All companies can make mistakes, and lets hope KAC does learn from this one how to train the team on deescalation of a complaint. If you feel like making an honest review about their service standards, I would suggest servicehero.com and you can also see the reviews others have left about them.

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