Well this sucks!
Hello Mark,
Please note that we will soon be discontinuing the Carriage Black service.
If you have an active Carriage Black plan, you will be able to enjoy your Carriage Black plan benefits until the end of your billing period without interruption. Your plan will not renew after the end of your billing period.
If you have any questions about your plan, our Customer Care team will be happy to help. You can reach them easily using the Customer Care feature in your Carriage Application.
With warm regards,
Your Carriage Team
I guess the bright side to now having to pay for delivery will mean I’ll be ordering a lot less munchies late at night.
17 replies on “No More Carriage Black”
on Instagram comments, they mentioned they are working on something “better”.
There is one more issue, there were restaurant that were on both talabat (their own delivery with minimum charge) and on Carriage (no minimum charge, and delivery free if black). But now, only the talabat option is available, even on Carriage. One example is Shawarma Factory.
Yet, if you go to trycarriage.com, Shawarma Factory is there with carriage delivery! with a much older menu. I asked their Support they said no carriage delivery.
The “merger” is still kind of messy.
yeah right now there are three platforms, talabat, old carriage app, new carriage app. not all restaurants have moved over to the new app and it’s a bit messy.
I am a carriage black unlimited subscriber but I didn’t get that message!?
I found it in my spam folder
For the time being, I’m delighted to use Deliveroo. Since the start of the app merging, Carriage just has been shit, with sudden order cancellations, drivers not showing up at the restaurant, and customer service employees that don’t care.
THIS!!!!!! Literally dealing with this almost every other day especially that I ordered from their site which is still operation but it doesn’t integrate well with the current app, even the support cannot see your orders! The previous owners who ran carriage at inception did it more efficiently.. hell, if Deliveroo released a service similar to carriage black for 15-25KD/mo I’d happily remain there, especially that their drivers and employees know how to deal with customers.
It sucks man, the Carriage Black was making me order like 3 to 4 times a day, now back to baqala phone orders, grocery pick up while going home and checking alternative restaurant with less delivery charge.. the last option would be paying 1KD back again
Agree with Mohamad80s. I’ve been using black ALOT. After the “merger”, I used carriage four times, three of those times the service was absolutely terrible (in one case they brought the food over after 2.5 hours without even an apology, I ofcourse, sent the food back). As of now, the last time I used carriage was 27th Jan and don’t think I’ll be using them again, atleast not for food where I expect delivery within a timely manner.
It’s quite unfortunate, they stop black and at the same exact time their delivery times and overall customer experience become significantly worse.
they’re probably stopping it so they can fix their delivery times. no black means less people using carriage means more drivers available.
They’re removing it because it costs them money. They know they would lose customers if they removed it without warning so the talabat merger is a good chance to change that.
It doesn’t really “cost” them. Their only costs for deliveries is car ammortization+gas+driver salaries. These are all EASILY covered by the huge commission they take per order (around 30%), while still making decent profits.
What they missed out on is forgone revenues, something that obviously did not work out as planned (especially considering they tried to increase prices and that didn’t work out)
No really they one to make the most profit out of each order, my guess is simply they don’t want subscribers but rather pay 1KD on each order and to make it up 500 fils for close areas.. it’s a bad deal for us as customers.. definitely we won’t be ordering the same volume like before.
There is an alternative though.. nowadays restaurants are more and more making their own portals with less price than Talabat, Carriage or Deliveroo.. I’ll start trying that option
guys miss using carriage black by ordering alot are the reason behind canceling the service .. i guess
I was thinking that, I order about once every two weeks and I’ve only 3 moments when the food arrived an hour late last year. 3 out of 25
What misuse – free deliveries is free deliveries. They themselves capped it after a while because they realized how stupid that was
It wasn’t stupid, Deliveroo was just about to enter the market with free delivery for a month or so.. while Carriage made some money of it for around ~3KD/mo, a move to keep their business going which was smart even after the price hike they most likely kept the majority of their customers.
Their service has been absolutely shocking lately. As mentioned above- late delivery, or even early before the scheduled delivery time. Deliveroo it is from now on.