I posted just over a week ago about my kitchen from IKEA. Originally when I posted they were over installing my kitchen and it was a positive post but as the workers progressed with the installation things took a turn. In short they installed my kitchen bar crooked and had to fill the space on the side with a ton of silicon, also 2 panels were installed crooked and 2 major parts still weren’t in stock.
Surprisingly I got a call a few days later from a manager asking if everything was ok and if I had any feedback. He was a very nice guy and when I told him about my problems he offered to come by and check the kitchen which he did. He told us he would solve our problems and make sure the remaining items (two horizontal wall cabinets and two pull out corners) would be released from customs as soon as possible.
Today IKEA was back in my kitchen finishing up the install and fixing the problems from last time. When they were done I went to check the kitchen to make sure everything was fine. I opened the horizontal wall cabinet upward and the door came crashing down. I was like isn’t this supposed to stay open like the ones at display in IKEA? The employee was like this is the new model it doesn’t stay open. So every time I need to get something big from the cabinet I need to hold the door open with the top of my head while I use my two hands to take out an item? I didn’t get a response. I then opened the corner cabinets and to my surprise they had installed a rotating shelving system instead of the pullout I had chosen at IKEA. When I asked why they told me the pullout doesn’t fit in my cabinet, it needed a bigger cabinet. Fine but why didn’t the salesman tell me that instead of misleading me to believe I was getting the pullout? Not only that but we were really excited about the pullout shelves and we could have gone with larger corners if we had known.
A quick call to IKEA resulted in no help. There isn’t anything we can do about the corners, we were screwed by the salesman and to solve my wall cabinet problem they would replace our cabinet hinges with the older model off a display cabinet from the showroom.
The employees left and I was confused. The wall cabinet hinges are huge (pictured above) which doesn’t make sense if their only job is to open and close the doors. I also figured IKEA wasn’t stupid enough to make cabinet doors that don’t stay open so I took out the cabinet instruction manual and tried to see if I could fix it myself and guess what? I did! Turns out there was a screw they needed to rotate to the right like 30 times and that adjusted the door to stay open. The doors work perfectly now and stay open when lifted which means IKEA needs to start hiring people that read the goddamn manuals! My kitchen corners are screwed up but at least I don’t have to bang my head every time I take out a plate from the cabinet.
In conclusion, IKEA kitchens are affordable but you get what you pay for and that’s terrible finishing and sneaky salesman. If you do decide to get a kitchen from them make sure you not only go through the list of items one by one but also have the salesman show you each item one by one. A friend of mine had warned me about this based on his experience with IKEA and so I was careful but it seems not careful enough.
