
Early on in the week I asked if anyone knew who I could contact to get a piano moved and tuned. I ended up getting three or four different contacts but in the end decided to contact aDawaliah. aDawaliah are actually the dealers of Yamaha Music and since the piano I wanted to tune was a Yamaha, I figured they’d would be the best people to get for the job.
I originally called up the store and the employee didn’t seem to know if it’s a service they offered or not so he took my number and said someone would call me back. I didn’t hear back from them until the next day when I got a phone call from them requesting details. They wanted to know what kind of piano I had, how far I wanted to move it and which day I was free for them to pass by. The piano was an upright one and I wanted it moved from my neighbors apartment next door over into mine. At the end of the conversation they quoted me KD35 for the tuning and KD5 for moving which I thought was a fair deal.
A few days later they came over to my place at the agreed time, there were four employees in uniform with white gloves on, the piano tuner and the sales manager. They were extremely professional, like they surprised and impressed me kind of professional. First thing they did was wrap the piano in bubble wrap and then the four guys proceeded to carry the piano over to my place with short rest breaks along the way. They had to move some of my furniture a bit but when they were done they returned everything back to the way it was and disappeared leaving just the sales manager and the tuner over at my place. The sales manager stayed over for awhile to make sure the tuner didn’t run into any issues before leaving. Finally when the tuner was done two hours later he left as well.
The quality of service was beyond anything I expected. It’s difficult to put into words because they were mostly little actions, for example they needed to go back into the second apartment and pick up their tools and the piano chair but the door was closed and even when I opened it and walked in, they waited until I told them to come in. Then when I picked up the piano chair because it’s really light and I could carry it myself, they insisted they take it from me and move it themselves. Or the fact how they were all dressed in uniform and had the white gloves on not to dirty anything or leave finger prints on the shiny piano. Or how the sales manager who was very friendly and was there to overlook the whole process. It felt like I was getting special treatment because of my blog, but I wasn’t since I never told them about my blog or gave them my full name or anything of the sort. But that’s how good they were, they made me feel like I was getting special treatment. I felt like I was getting more than what I paid for.
So if you’re ever looking to tune or move a piano, you can contact the sales manager on 24720631 ext 219 or call him on his mobile on 96688301, his name is Ammar.