Kleio posted the following comment under the Kuwaitis Stuck in Damascus post:
I was one of those people who was lied to by the Kuwaiti Embassy. They told us all to go up to the Safir hotel in Bhamdoun and that we would be able to catch buses out from there, so we did (two of us) on Friday morning. Once we got there, it was pure chaos. The embassy was totally unorganized and only had about three employees there at the hotel. Why tell all the Kuwaitis to go there if you don’t know how to deal with that many people? The embassy staff (consul and ambassador included) were unhelpful and rude. We couldn’t get on a bus that day because they were giving priority to people with children and elderly. We were told to wait for a phone call telling us when we were assigned to a bus. We naively believed that that would really happen. We missed like 8 buses out merely because we were following the “rules” that turned out to be complete bull. Then, the embassy didn’t offer to pay for the hotel room we had to reserve for the night (even though they had told me when I called that morning that we would “certainly” get a bus out that day).
Next morning, we were told that every single person who was put on a bus to Syria would be guaranteed a seat on a flight out that day. They also told us there would be embassy officials accompanying us to the border, more officials at the border, and then officials from the Kuwaiti embassy in Syria would be there to greet us at the airport. All B.U.L.L.S.H.I.T. Nobody accompanied us – our Lebanese bus driver and one guy on our bus who volunteered to take charge took care of things at the border. Then once we got to the airport, there was no trace of the embassy. It was each man for himself. Went up to the Kuwait Airways office and it was chaos with an enormous waiting list. Guaranteed a seat, my a@@! Luckily, like Nat, we had our tickets booked for Sunday night on Jazeera from Beirut anyway (same flight as Nat, turns out), and so we were confirmed on the replacement flight leaving from Damascus on Sunday. However, we arrived at the airport on Saturday, thinking we had a Kuwait Airways guarnateed ticket out. Of course, all hotels in Damascus were fully booked, and the embassy did nothing to help us find accomodation (I never saw anyone from the embassy in the two days I was in Syria). We had to find our own shelter.
I’m not saying the embassy has to pamper us and do everything for us – quite the contrary, we were perfectly capable of making our own arrangements. All I’m saying is, don’t bloody lie to us and hundreds of others! I would rather they had told us up front: “Look, we’ll try to get you out but there are thousands of you and only a few buses at a time, so we don’t know how long before we can get you across the border. And all we’re doing is getting you to Damascus – from that point on, you have to make your own arrangements. We have extra Kuwait Airways flights arranged, but it’s up to you to get yourself on one of them.” Was that so hard? Why make empty promises and “guarantees” to people who YOU told to come to YOU for help?!
