
Last month I posted about how I was going to be switching to MyUS from Posta Plus’s MyBox service because based on the MyUS online rate calculator, I would be saving a ton of money.
Spoiler: That didn’t happen.
In fact not only did I not save any money by switching (I ended up paying a lot more), but the whole experience has caused me a lot of frustration. Not even sure where to begin because I’ve basically had issues and unexplained costs with 4 out the 5 packages I’ve shipped with them. Firstly for those of you who don’t know what MyUS or MyBox is, they’re both US mail forwarding companies. This means they provide you with a US mailbox and you can ship stuff to it and they’ll then ship the items to you here in Kuwait.
Since the start of the month, I’ve used MyUS five times. The service has been pretty quick, the package would arrive to the MyUS facilities in the States and then within a day it’s shipped to me in Kuwait. The problem is with all the hidden costs, the inaccurate “Shipping Rate Calculator” and how all my packages were being repackaged into heavier boxes to increase their shipping weight.
According to MyUS, when a package first arrives they weigh it and list the weight in your account. Then before shipping, they re-weigh the package and then charge you for that weight. This is where the problem occurs.
Weight According to UPS: 1.1 lbs.
Weight According to MyUS on Arrival: 1.3 lbs.
Weight According to MyUS on Departure: 2.5 lbs.
I confronted MyUS about this. How did my 1.1 lbs. package go from weighing 1.1 to 2.5. They denied any wrongdoing and sent me a photo of the shipping label from UPS which states it weighs 2 lbs (pic below).

I was like ok great so will you be refunding me the 0.5 lbs. difference I was charged? They responded with the following:
Thank you for contacting us. It is not an error. If you see the photos the indicated weight of your package with UPS Tracking #: 1ZE617090393761544 is 2 lbs when we received it from your merchant. And all packages arrives in our facility undergo re-weigh. So the final weight for this package with AWB# 100044466726 is 2.50 lb.
That email actually contradicts them because inside my account it shows that when they received it from the merchant the package weighed 1.3 lbs. (screenshot below). But in any case, how did a re-weigh increase the package weight? And where did the 1.3 lbs weight come from? Nobody knows…

But that actually summarizes my experience with MyUS. They’re definitely more expensive than MyBox for sure but that’s only half the problem. Their biggest issue is that nothing is ever clear. I had one package that had an unexplained charge of $18.5, when I asked them about it turned out because inside my package was a small bottle of cleaning fluid and that’s considered hazardous and requires special handling. Ok fine at least let me know ahead of time or at least after charging me that amount let me know what it’s for. Why do I have to email and ask about it?
My MacBook Air was shipped with the option “FedEx Economy” instead of “Budget Economy” which is the preference I have in my mailbox settings. When I asked them why they told me any item with a battery can’t be shipped with “Budget Economy”. That would be understandable except the option “Budget Economy” actually uses “FedEx Economy” as the carrier to ship. They’re over-complicated and have a lot of holes in their system.
Overall they just felt sleazy and I really don’t like that. I asked people on Reddit if they faced similar issues and turns out I wasn’t the only.
On a positive note, they seem to be good to use on very heavy packages. The only issue I didn’t have with them was with 1 package and that package weighed 18.48 lbs. It cost me around KD28 to ship with them which was that only time their online shipping calculator had quoted me accurately. That same package would have cost me at least KD35 with PostaPlus.
So would I recommend MyUS? For regular shipments no I would not. I faced an issue with every single package except for one and four out of my five packages would have cost me less to ship with MyBox. The only time I’d recommend MyUS is if you have a really heavy shipment but other than that I’m personally heading back to MyBox for my day to day purchases and I’m going to continue to recommend them.
Update: Just got a shipment from MyUS today and it’s a total disaster. Firstly they charged me $18.50 extra for the shipment because they said my shipment contained flammable liquid, turns out the liquid isn’t flammable. Then they ripped open one of the packages inside and completely damaged one of the sleeves from a vinyl record. They’re a mess!

