Because I live in an apartment building that was constructed in the 80s, the central AC is no longer strong enough to cope with the hot weather and so I installed a couple of split units in my place. A couple of evenings ago I noticed that one of the units had ran out of refrigerant gas since it was blowing out uncooled air. So I called up the Xcite support number and connected to their AC service department.
The whole experience was super smooth, I told the guy I needed someone to come over check my AC since it wasn’t working. He asked me what brand my AC was, he then confirmed my address (they have my mobile number on their system) and then told me that they would send someone over the next morning and that the cost to send someone over was KD10, but that amount would be deducted from the repair cost.
Next day I get a call from the repair guy asking if I was home, then two guys come over, check the AC and let me know there was a refrigerant leak. They fix the leak, refill my unit with refrigerant gas and charge me KD15 for the whole thing. In under an hour, they were gone.
This was the second time I had a great experience with their AC service department. I love how quick they are in sending someone over and how smooth the whole process is which is why I wanted to post about them. If you ever run into AC trouble and want to get things fixed asap, I highly recommend you give them a call. Their number is 1803535.