A&W at the Qatar Airport

Post by Mark

I landed at the Qatar Airport awhile ago and since I had some free time before my connecting flight to Kuwait I decided I would walk around and check out the airport. While doing so I spotted A&W which is my favorite burger and root beer place and I automatically fell in love with the airport. Even though their duty free section is crap, even though the airport is small, even though its over crowded and even though the bathrooms are dirty as hell, they had A&W which quickly made everything better. So I quickly went and ordered a double cheese burger and root beer combo. Guess what? The place is a fake! It seems once upon a time maybe in the 80’s the place was an A&W but they left a long time ago and now all thats left is their A&W signage. I didn’t find out until I got my burger and it was wrapped up under a different brand. The burger turned out to be really nasty and I felt cheated. Whats worse is that I paid over $10 for this crappy combo which would have been worth it if it had been A&W but definitely not for this crap.

This airport has officially become my least favorite in the Gulf. Luckily my stop over is really short so I should be back in Kuwait very soon.


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Slow internet is better than no internet

Post by Mark

Just wanted to also point that out.


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Slow internet sucks

Post by Mark

Nothing more to say on this.


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l’Entrecote Rant

Post by Mark

I think l’Entrecote in Fanar have the loudest waitresses ever. I think the reason for this problem is they have too many waitresses for the amount of people that go to the place. Because the place is quiet and there are a lot of waitresses with little to do all you hear is yip yapping non stop. From the minute you go into the place you hear them talking out loudly up until you leave. The last time I was there I actually asked them if they could keep their voice down but yesterday I just ignored them and decided never to go back. I couldn’t even get a hold of a waitress when I needed one because they were all gathered in the back talking.


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Screwed both ways

Post by Mark

If I post something negative about a place in Kuwait, some people get the impression that I am out to hurt that place. If I post something positive about a place in Kuwait, some people get the impression that I was paid to do so. It’s pretty fucked up really.

Last week I posted two negative posts about Sultan Center, one regarding their eggs, the other about how they stole the Kellogg’s mascot. One reader told me if I hated Sultan that much I should just stop shopping there. What kind of mentality is that? Its kinda like how if I post something negative about Kuwait people come and tell me to get the fuck out if I don’t like it.

I only shop at Sultan Center and I have been a customer ever since they opened up their Salmiya branch back in the 80’s. When I encounter a problem at Sultan Center I complain, I have the right to as a customer. If I complain it doesn’t mean I hate the place, it means I want the place to improve.

Same with my Bazaar posts, some people get the impression I hate Bazaar. I don’t.

One reader asked why I don’t contact customer service when I have a complaint instead of posting it on the blog? Well three reasons. First the obvious which is I need content for the blog. Second is the fact that I am used to sending emails to customer service only to have them ignored and the third and final reason is that problems get fixed quickly after I post about them on the blog.

So from now on if I say good things or bad things about a place or product I hope there will be no misconception.


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SONY dealer in Kuwait selling PS3’s without warranty

Post by Mark

Supplying Store Co.

The other day I posted about the great offer that the SONY dealer had where you can buy a 60GB Sony PS3 plus a get a game of your choice and an extra controller for KD139 and a PS3 by itself for KD135. Well it turns out the salesman was an idiot. For KD139 you get a 40GB PS3 with one joypad and the movie Spiderman and here is the best part, for KD135 you get a 60GB PS3 by itself BUT it doesn’t come with warranty! I spoke to a salesman over the phone after I heard about this just to confirm and it turned out to be true.

Even stores in Rihab who are selling grey market PS3’s give customers at least 3 months warranty, how come the official SONY dealer doesn’t provide warranty on the PS3’s they’re selling? This is just wrong in so many ways, its really a bad business decision. There is a lot of piracy in Kuwait and if the SONY dealer wants people to purchase proper Middle East versions of the PS3’s and not the grey market USA and Japanese version this is really the wrong way to go about it. Why should I buy from the official dealer if the grey market versions have warranty and theirs don’t?

Thank you MYK!


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Wacom Tablet

Post by Mark

Wacom Tablet

Why do companies bother getting rights for a brand if they are not going to bother getting the merchandise? Last night I passed by iCity who are the dealers of Wacom tablets in Kuwait and they didn’t have any tablets available in stock just one which was the display model. The salesman told me they get Wacom tablets only by order and that it takes 4-6 weeks to arrive. What the hell?? I could order the tablet myself from Amazon and have it delivered to me in a week AND it would cost me nearly half the price iCity is charging.

Under normal circumstances I would order from Amazon but I need the tablet in the next few days for a friend and ordering from Amazon is not an option. Does anyone know who else sells them in Kuwait (grey market)? I tried Virgin, Jarir and Hawalli and no one has it.


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Staples in my shirts

Post by Mark

5àSec

This is the second time I pick up my laundry from 5àSec only to find tags stapled into my shirts and tshirts! The first time I spotted the stapled tag in my tshirt it pissed me off but I was like maybe it was just this once and I let it go. Yesterday though I found two staples with a tag in one of my nice shirts and now I am really pissed. I am guessing they staple these tags to keep track of the items but come on there must be a better solution. When you staple clothes you are basically punching holes in them and ruining them so I don’t know why people are allowing them to do that. Personally I am no longer going to use them ever again.


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Lorenzino Cafe Experience

Post by Mark

I am a big fan of the chocolate cheesecake from Lorenzo but today I decided I am not going to have it anymore. I was at The Avenues killing time and on my way out I decided to pick up some cheesecake from Lorenzino Cafe so I could have them at home. It wasn’t my first time, its become a habit for me every time I visit The Avenues.

Today though there was a new manager there and he was a total dick. I went up to the counter and the manager came up to me, I told him I needed cake to go. He was like full cake or slices? I told him I needed two slices. He told me he wouldn’t be able to do that. I was like huh? Why? He told me he didn’t have any staff to action my order. I was like you have that guy (I pointed to one) putting cake on a plate, can’t he also put cake in a box? He told me no he couldn’t. I stood there for a few seconds bewildered before I decided to walk away.

I thought about getting into an argument with the manager because what he was saying didn’t make any sense but then I was like fuck it, its there loss if they don’t want to sell me cake. I should have gotten his name though so I could make an official complaint but I didn’t. All I remember was that he was Lebanese and had a shaved head.

I think this was one of my worst customer service experiences because it was such an avoidable incident. Usually I complain without offering a solution but today I decided I would.

What the manager should have done was the following:

a) Action the order himself which is what I would have done. At work when something needs to go out urgently in my department and there isn’t anyone to action the job then I would do it myself. Last Friday when Lorenzino was MUCH more packed, the manager (a different one) gave us the slices of cake himself. Its not brain surgery, its just taking cake from the fridge and placing them in boxes.

b) If he was too lazy to give us the cakes himself he could have at least told us that we could have the cakes but it would just take a bit longer then usual because they were really busy. Or maybe told us to come back in 15 minutes.

Anyway, I don’t need their cheesecake and I don’t need Lorenzo. If anything I am better off now since cheesecake is fattening.


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Gulfnews.com

Post by Mark

If you are going to copy paste articles from blogs and put them on your website at least have the courtesy to link the original blog properly. Gulfnews had no problem copying and pasting my Faloda post onto their website but when it came to copying and pasting my blogs website address they misspelled it and it ended up as 248.am.com!

Its cool they are into blogs and actually publishing them on their website BUT I would do things differently. For one thing I would make the url’s for the blogs at the very least clickable. That way their readers could just click on the links and be taken to our sites helping us get more traffic.

The second thing is I wouldn’t copy and paste blog posts word for word and publish them like that on the site. Instead I would actually get one of the writers to summarize the articles (like we bloggers do) and then provide links to the original posts in case their readers want to read more. That way they would be supporting bloggers again by sending traffic their way.

The way Gulfnews has things set up now they aren’t sending any traffic to the blogs and instead are just using blogs to add more content to their own website. Thats basically stealing since they are taking articles without permission and then not giving anything back in return.

As I said its cool that they are into blogs but I would take things a step further and actually try to support bloggers by sending traffic to them.

Make sure you check their blogs section at gu.lf.news.com


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