Category: Complaints

Placed order with Papa Johns at 8:30. Promised would be delivered within 45 minutes. Called back at 9:20 telling them pizza hadn’t arrived yet, they told me within 10 minutes. Called back at 9:35 telling them pizza hadn’t arrived yet, they told me they will check on it and get back to me. Called back at 9:45 telling them pizza hasn’t arrived yet even though I called twice. They transfered me to manager who told me he will call back in 2 minutes. Its been 5 minutes and no call back yet and I need to leave the house.

update: called back at 9:55, spoke to manager again told him he had told me he would call me back in 2 minutes and he hadn’t. He told me he spoke to Salmiya branch manager and he is probably trying to call me now and he is getting a busy tone. I told him no I have call waiting if he was trying to call me I would know. I told him I need to know when my pizza will get here because I need to leave. He was like if you have to leave I can’t do anything about it. So I was like then cancel my order, he was like fine. What the hell, what lame customer service is that.

Then a few minutes later I get a phone call from the Salmiya branch manager telling me my pizza will be late. I told him why didn’t you call me half an hour ago when the call center manager told me you would call me. He was like I had to call the driver. I was like you need 30 minutes to do that? I was like anyway I canceled my order. He was like ok and I closed the phone.

I would never order from them again. Why?
– They should have been apologetic instead of blaming it on traffic
– Its Thursday night and they know there is traffic so why tell me 45 minutes in the first place
– After my first call they should have called the driver and found out how long he needed
– After they told me they would call me back they should have called me back
– At the very least they should have offered me the pizza for free, its been over an hour and a half and the pizza is going to be cold anyway
– The two managers I spoke to were not friendly enough

A friend of mine yesterday told me that a Kuwait Airways plane “crashed” in the UAE and they were trying to cover up the incident. I didn’t believe him because you can’t cover up an aircraft crash. Anyway today it turns out there wasn’t a crash but a Kuwait Airways plane had to do an emergency landing because the landing gear failed to open. I will definitely never be flying with Kuwait Airways again.

Now two things grabbed my attention in the article. First, UAE offered Kuwait a replacement plane. I found that really strange because its not like Kuwait is broke and can’t afford a new plane. They must have looked at all the aging Kuwait Airways aircraft and gotten the idea Kuwait can’t afford to get a replacement and decided to donate one to us…

Then near the end of the article I also read about how Kuwait Airways later dropped the passengers off in Dubai with no hotel reservations or anything. I mean come on. When a plane crash lands and passengers get hurt and are forced to evacuate the plane, its a very traumatizing experience. At least, at the very least other then the million apologies to the passengers and the extra free air miles and cash for all the trauma they endured, at the very least put them up in a hotel. According to the article, Kuwait Airways just dropped off the passengers on the side of the road without offering to put them up in a hotel. The passengers are now planning to sue Kuwait Airways and I hope they end up winning.

Morale of the story, never fly with Kuwait Airways.

[Link to article]

Just got back from the Kuwait Advertising Arab Awards, it was better then last years event but it was still extremely poor. The way the categories were divided and the way the ads were nominated didn’t make any sense. Our agency submitted work to some categories for example but during tonights event those categories didn’t exist. I heard the same feedback from other agencies who participated, everyone was just confused to what the hell was going on. The actual presentation of the awards was also a mess, they couldn’t get the TV commercials playing right (how hard is it to press play and pause) and the woman announcer had the most cheesiest one liners. The event was also supposed to start at 7PM according to our tickets (which had a major mistake btw), but according to their website the event was supposed to start at 7:30PM but in reality the event actually started at 8. There were also less agencies participating this year probably because after last years fiasco no one wanted to be involved with the KAAA.

On a positive note the stage looked good, BUT it was a near copy of the KREA awards. Compare the picture above to the picture [Here]. Notice the starry backdrop?

Anyway my agency ended up collecting the most awards (I think), with a total of 12 bronze, silver and gold trophy’s but it really doesn’t mean much since the KAAA doesn’t have any credibility internationally. One of my favorite TV commercials ever which was created by our Beirut office won a Gold in the food category. The version of the ad they played wasn’t the one I liked though, it has a different soundtrack and editing so I figured I would share with everyone the version I like which I uploaded to YouTube a while back. The commercial was for the product Zwan, if you haven’t checked it out you can by clicking [Here]. And thats it basically, I got to see a lot of old friends and I got to wear a suit so everything else didn’t matter much. Hopefully next year I won’t go.

update: here is another review of the event [Link]

update2: Just found out that they canceled one of our categories because we were the only ones who entered it. So according to the KAAA logic if you are successful and have no competition you can’t win. Now lets play along with that for a moment, how about you call us and tell us that you canceled that category, at least then we could have told the client not to come to the event. No professionalism whatsoever.

I love Montreal. Its my favorite place on the planet. Since Christmas is nonexistent in Kuwait and since Nat has never been anywhere other then Lebanon and Kuwait I figured we would spend Christmas and New Years in Montreal. I was looking forward to binging on Labatt Blue while stuffing myself with poutine. Nat on the other hand was looking forward to the Tiesto concert on New Years night. We had everything planned and ready, only thing missing was Nats visa to Canada. I don’t need a visa because I have the Canadian citizenship.

Around a week ago we sent Nats passport and all the forms and papers needed to the Canadian Embassy in Abu Dhabi (local embassy don’t do visas). Visa costs like KD18 while DHL with a return airway bill costs KD55. So thats KD73 for a one time entry visa.

Today Nat got her passport back and guess what? They refused to give her a visa! Their reason was the following:

You have not satisfied me that you meet the requirements of Regulation 179; that you would leave Canada at the end of the temporary period if you were authorized to enter. In reaching this decision I considered your ties to your country of residence/citzenship balanced against factors which might motivate you to stay in Canada.

In summary, they think Nat will basically go to Canada, tear up her passport and request asylum. How did they come up with this conclusion? Its because she is Lebanese. How much more discriminating can they be? No one called her to talk to her, no one called her in for an interview, they didn’t even care that her husband is a Canadian.

I am extremely pissed off now because it basically means I can no longer go to Canada unless I am alone, which isn’t going to happen as long as I am married. Tomorrow I will be calling up the embassy and giving someone there a piece of my mind. No way am I gonna accept the fact that some stranger all the way in the UAE is going to ruin my Christmas!

Late last month I posted about how Showtime were still taking money from me every month even though I canceled my account. Well I finally spoke to a guy at Showtime who told me he would solve my problem by making sure they cancel my subscription and then refund me two months worth of subscription fees by the next day. I was like fine, great.

A few days later I call the guy up again telling him that I still hadn’t received the refund. He told me he had deposited the money into my account and it should be there. After further investigation it turns out the guy deposited my refund in the wrong account! He told me that its too late now and he couldn’t take it back and that I should contact the other person and try to get my money off of him. I told him I wouldn’t do that and that he should solve the problem. He then sarcastically told me fine, he would pay me the refund from his salary. I was like whatever you want to do, do it. I just want my refund.

Since that day I haven’t been able to get a hold of the guy again. He won’t return my calls and I have been leaving messages on his voice mail and still no reply. I don’t think my troubles with Showtime will ever finish.

update: I just got off the phone with the COO of Global Direct. He told me I will get my refund within the next 2 days. I told him that it wasn’t about the money but the actual process I had to go through to get my account canceled. He assured me that Showtime was going through a major restructuring of the customer service department and all the problems I faced will be fixed.

When I was in Canada I got introduced to Poutine and ever since its been a favorite dish of mine every time I visit Montreal. Around a year ago I found out New York Fries had opened up in Kuwait so I went to check it out because I knew NYF from Canada and they used to have Poutine. NYF had opened up next to Souk Salmiya and my first experience was a mess. Firstly it turned out they were called New York Friez not Fries meaning they were just copying the name and look of the original franchise. Secondly although they did have poutine on the menu they couldn’t make it right. Poutine is french fries topped with cheese curds and brown gravy but I got served french fries with chili and cheese. According to them it was because they had run out of gravy. I was like fine but you should have told instead of trying to pass me chili cheese fries as poutine.

Anyway that was the last time I went to them until today. I was meeting up with Nibaq near Johnny Rockets Salmiya and I noticed New York Friez had opened up right behind them. I was like let me give them another chance. I go in and ask the waitress if they have poutine, she was like yes and she showed it to me on the menu. I tell her great can I have one. Then I was like wait, how do you make your poutine, whats in it? She was like chili and cheese and fries. I was like thats not poutine, poutine is cheese, gravy and fries. She went to the back asked the cook and came back and told me no poutine is chili, cheese and fries. I was like no thanks and walked out.

Things like this piss me off. If you look at the picture I took from their menu you will notice they can’t even spell poutine right. In UAE they have the official New York Fries but sadly they don’t have poutine on the menu. But at least there they don’t try passing chili cheese fries as poutine to their customers.

Here is info on poutine at Wikipedia. [Link]

I live in Salmiya, Salam Mubarek Street. The “old” Salmiya. I live right on the main shopping street and have been living on this street for most of my life.

Pre 1990 I was living in the building that had A&W, after 1990 I moved to the building across the street from it and thats where I have been living ever since. As you can imagine, I know the street very well. How well?

I remember The New Super Market before it closed down, I remember when Dairy Queen was open here and then shut down and Jashanmal opened instead. I remember buying my Thermos metal lunch box with the Dukes of Hazzard picture on it from there. I remember the night A&W opened with Mister Donuts right next to it. I remember when Majda el Roumi the famous singer came to open a perfume store right across the street from my building. I remember Hungry Bunny, I remember how after they renovated a cookie store opened inside it which had the best chocolate chunk cookies ever. I also remember the sad day when that cookie area inside got closed down.

I remember the high end stores like Channel, Versace and Cartier. It was a high end street and Rolex and Mercedes are still open here today serving as a reminder to what was once a beautiful street. I remember when Kids R Us opened and I remember what was there before it opened and after it closed. I remember the most popular music stores of their time, Soul II Soul, Bells and Swan Lake. I remember buying my original copy of Windows 95 from Computer World, I remember the small video game store on the ground floor of the same building, he had a NeoGeo in the display and I used to watch the Samurai Showdown demo play while I gazed through the glass hoping to own the system one day. I got my first Swatch from Fay stationary, I remember getting my Peter and Jane books from Family Bookshop. Fay shutdown, Family Bookshop is surprisingly still open.

Well my Salmiya isn’t what it used to be. All the upper scale stores shut down and everyones attention moved up to the Sultan Center area. All thats left here are low end stores all selling the same shit. The whole street has turned into a garbage dump. The sidewalk tiles are damaged, the trees look unhealthy, and the worst thing of all, Salmiya is slowly slowly losing its soul.

I was taking a late night walk just a while ago and I noticed the building that housed Swan Lake was going to get demolished. Thats when I realized I need to do something.

Why do old buildings get demolished and not refurbished? Salmiya (and Kuwait even) would look so much nicer if the old buildings were just redone up. Look at what was done with Beirut. They could have demolished everything and sprung up modern glass buildings but instead they decided to keep Beirut’s soul intact. Why can’t that be done here? My Salmiya really has a lot of history, how many other shopping streets in Kuwait can even begin to compare. No other has sidewalks wider then here nor is any other street located in such a good location. No other street has as much history! The Swan Lake building has a style, it can be cleaned up, updated and reopened but instead its going to get demolished and replaced by a cheap ass low end tiny crappy wannabe mall.

I want to be elected as the mayor of Salmiya. I would clean it up, repaint it, re-tile it and revive it. I don’t know who the mayor is now (if there is even such a position here in Kuwait) but I do know that he can’t be a true Salmiya dweller or else he wouldn’t let it die and rot like this. Vote for me, I won’t let everyone down.

Coming to Bahrain has really depressed me. I have always felt this and I said this the last time when I went to Dubai. Consumers in Kuwait are treated like idiots.

Skyscrapers. In Bahrain they look more like the stuff you would see in Dubai, which is a good thing because they are very modern and futuristic looking. They aren’t rectangular blocks but more like creative spaces. In Kuwait our skyscrapers just look dull. Even places like Water Lemon, Johnny Rockets and Nino’s look wayy cooler in Bahrain. A lot of things seems better designed here.

We also seem to lack luxurious hotels. I briefly visited the Ritz Carlton Hotel here and there really isn’t any hotel in Kuwait I think that could match it when it comes to luxury.

Toys R Us. How is it Bahrain have a huge one and we have a crappy tiny one? How come we don’t have any toy store thats as big as Toys R Us here which by the way isn’t really big compared to the ones in the US and Canada.

I also walked into a tiny bookshop at the Seef Mall. I walked out with 2 books and a magazine. You know when was the last time I bought a book in Kuwait? I think 2 years ago. How come a small tiny bookstore at a local mall had a better quality of magazines and books then Virgin and the bookshop in Muthana combined?

Boring designs, no luxury hotels, small toy stores, and generic books and magazines. It feels like some people in Kuwait think we (the consumers) are not worth the effort. You know why? Because we don’t complain.

I just came back from my bank. I went to check and see if Showtime honored my cancellation request and canceled my standing order with the bank but it turns out they haven’t. I no longer have Showtime at home since I canceled my subscription over 2 months ago but they are still taking money from me every month!

The employee at the bank was very helpful because he had gone through the same situation with United Networks which is also owned by Global Direct the same company that owns and runs Showtime. He told me what many people are doing is canceling their credit cards so that Showtime stops billing them but I wouldn’t be able to do that because Showtime take the amount straight from my account and not my credit card. So, the employee gave me some numbers at Showtime to contact but he told me they rarely pick up and to keep trying.

Dealing with Showtime has seriously been the worst experience I have ever had with any company ever! I am really trying to think of a company that treated me worst but can’t think of any at the moment. My advice is to stay away from Showtime and any other company that is run by Global Direct like United Networks and ZakSat.

update: Just got off the phone with someone at Showtime. He was very friendly and helpful. He apologized for the mixup and told me they would refund me the extra months they have taken and make sure they cancel my subscription for sure. Finally!

What the hell? Two months back I got into a huge fight with Showtime because I wanted to cancel my subscription and they told me they were still going to take 1 more month of subscription fee because I didn’t give them a months notice. I couldn’t understand the logic and after a large argument I gave in as long as it meant I wouldn’t have to deal with them ever again.

Well guess what, I just checked my account balance and Showtime took another month of subscription from me! What kind of company is this? Its bad enough they took an extra month of subscription and now it seems they HAVEN’T even cancelled my subscription at all!

Showtime are really terrible, I keep thinking they can’t get any worse and they keep getting.

So I passed by the Hawally Traffic Department in Jabriya tonight because the guy yesterday told me to come back today. I got there 5:50PM and waited in line to have my picture taken. After waiting around 20 minutes I finally sat down to have my picture taken when the guy tells me they already have my picture and I need to take my papers to window #6. So I go up to the window and the employee is busy talking on the phone, he signals me with his hand to give him my paper and I do and then I go sit down waiting for my name to be called out so I could collect my license. 6:30PM exactly a guy comes out from the printing room and announces to everyone that the printer stopped working and to come back Saturday. All the employees got up and started leaving.

Now I need to pass by on Saturday. If its Ramadan I should pass by between 1 and 4. If its a regular day I have to pass by between 4 and 7. It will be my forth visit and all I am trying to do is get my license renewed!

Today as you can tell from the posts below is just not my day. I have to put all the blame on traffic. Not just any traffic but Shuwaikh traffic specifically. Shuwaikh traffic has got to be the worst traffic of its kind. The other day on my way to IKEA I got stuck 20 minutes at the intersection just before IKEA. In the end I just parked my car on the side and walked to IKEA.

My motorbike lessons take place in Shuwaikh and the place I take the lessons is also right next to IKEA. Once I am done with my lessons at around 6:30 I have to drive back to Salmiya. The first day I drove back via the 4th Ring Road and the drive back took over an hour. Then I started taking the long way round which is going to Kuwait City and then towards Fahaheel Expressway and that drive takes around 40 minutes.

Getting in and out of Jabriya at that time is also hell as I experienced today. Its like everywhere I went today it was just really packed. Traffic really stresses me out and I tend to snap at the tiniest thing. Anyway enough complaining for tonight.

My driving license is expiring in a few days, so on Sunday I passed by the Hawally Traffic Department in Jabriya. Regular readers might remember I had passed by the same place two weeks earlier when getting my motorbike learners permit. So once again I got my papers typed out in the typing room and then headed towards window #1.

When I got there it turned out to be the same person who had given me trouble the last time. Previously when I went to get my riding learners permit he had told me to come back the next day just like that for no reason. In the end a nice high ranking officer helped me and Nat out and I was able to get the paper work done in the same day. Anyway I went up to him with all my papers this time, he looked at them and then gave them back and told me to come back in the evening. I was like why? He was like from 4 to 7pm its for renewals. I was like fine whatever and left. On my way out I saw the nice cop from last time standing not doing anything. I was like cool, he will help me out again.

I go up to the high ranking cop and go hey remember me? Me and my wife came here 2 weeks ago and you helped us out and stuff. He told coldly replied no, and then rudely turned around and walked away. I was like thinking to myself what the fuck just happened here? This guy was like super friendly to us last time and he was kidding around with Nat and he was telling her about the dangers of riding and how he wouldn’t advise her to ride and stuff and then he went and finished up all our papers. Now its like he never met me before. I was like doesn’t matter, whatever, I followed the cop back to his office the whole time going excuse me in Arabic wanting him to turn around. Finally just before he got into his office he turned and was like what? I was like I want to renew my papers but that guy said I should come in the evening. He told me then come in the evening and walked away. I was like fuck it and left the place.

Tonight I passed by at 6:30pm to finish up my papers. I go in and the place was empty except for 2 guys sitting next to each other at 2 adjacent windows. I go up to one guy and without saying a word I give him my papers. Since my papers say I am Canadian I figured I would get better treatment like that, and it works most of the time. The guy signs my papers and places a stamp then the guy next to him tells him in Arabic “Tell him to come back tomorrow”. The guy continues to sign the papers then hands them back to me and tells me come back tomorrow. So I replied back in Arabic why? I came already before and you told me come back between 4 and 7, now I am here you are telling me come back tomorrow. The guy was like yes, no one is here now come back tomorrow at 5. I was like yeah buy I have work. He is like I finished everything for you, all you need to do is come back tomorrow have your picture taken here and get your license. I was like ok why can’t I do that now? He was like come back tomorrow.

So with no chance of reasoning with the guy and no wasta available I had to leave the place without getting my driving license renewed. Now I need to go back for the third fucking time just to get my license renewed. Three visits just for a renewel!

I know I said I will stop complaining but I can’t when there are companies like Fonz that still exist.

While at the airport the other day, my dad saw the Nokia N73 for the first time and he liked it. Today while flipping through the papers I found an ad for Fonz where they were selling the N73 for KD89 plus they were giving free stuff with it like a phone line, 6 months ART subscription and something else. So, I decided I would pass by and get him it as an early birthday present.

I went to the Fonz branch in front of Marina Mall next to Eastpak around 7pm. I went in and told the employee I wanted the N73. He replied telling its been out of stock for a couple of days. I was like yeah but I just saw the ad today in the paper. How could you advertise something you don’t have? I was like can you check on your computer and see if any of your other branches have it. He was like I can’t do that. I was like what the fuck, who can I call and complain about this? He told me the head office, he picked up the phone and called them up and handed me the phone.

A guy answers, I asked him if this was the head office. He was like why? I was like because I have a complaint. He was like about what? I told him that I saw an ad in the paper for a phone and I came in to buy it and the employee told me it was out of stock. When I asked him to check and see which other branch of Fonz had the phone he told me he couldn’t. The guy replied telling me they sometimes run out of stock. I was like fine, I understand that, but could you please tell me which other branch has the phone in stock? He replied telling me that he could give me the numbers of all their branches in Kuwait and I could call them all up and see which one still has it. I was like what the fuck? I am telling you I want the phone, and you are telling me go look for it, go try your luck and call every Fonz store in Kuwait? I told him YOU guys should be trying to find ME the phone because I am the customer and I want to buy it. YOU guys should be able to tell me which branch still carries the phone and YOU guys should make the phone calls if there are any to be made. He was like I am not free at the moment to do that. I shut the phone on his face, gave it back to the employee in the store and walked out.

How does a place that does business like that manage to survive? Am I asking for too much here, having the actual store find me a phone in one other their other branches? It can’t be too much to ask.

I am a big fan of Gulf Royal Chinese Restaurant, you know, the one located in the Marina Mall food court. Anyone who is a regular there recently would have noticed that the prices were increased. A combo before that cost KD1.750 now costs KD1.850. The combo that cost KD2 before now costs KD2.150. It seemed acceptable and reasonable with all the recent price increase in the market.

So this is where the story gets interesting, yesterday I went to Souk Salmiya since I needed to pass by the appliance section in City Center. When I was done I was hungry so I figured I would go have Chinese at the Gulf Royal Chinese located at the Souk Salmiya food court. I go up, I order the exact same thing as I always do (sweet & sour chicken, Kindu chicken and rice) and I give the guy KD2 and he gives me back 250fils. I check out the price on the menu and its STILL KD1.750. So I ask the guy “what the prices are cheaper here then Marina Mall?” and he tells me yeah they are.

I found that odd. Usually when a franchise increases their prices they increase them at all the branches. So how come it costs more to eat at the Marina Mall then it does at the Souk Salmiya one? I am sure it costs more rent at Marina but they also get wayyy more foot traffic. And if you increased the price at Marina wouldn’t you just as well increase the price at your other branches to make them unified? Is it because people who visit Marina Mall have more money? I am not really complaining here but I am curious..