I had to pass by and get my government health insurance renewed today and so I passed by the government’s health insurance center located behind Mubarak Hospital to get the paper work done. Once I walked in I was shocked at how many people were there all waiting in long lines. I’ve experience similar lines before for car registration and car ownership transfer but wasn’t expecting it today at this place which up until a few hours earlier I hadn’t heard of it before. I showed a security guard my papers and he told me I had to go to the top floor which I figured would have less people but turned out it was also packed.
But…
There were around 5 or 6 different windows each had a long line and then one window with KNET written on top that was empty. Under the word KNET was a small notice saying that there was an extra charge of KD4 for KNET transactions. I went to that window, handed my paperwork, paid the extra KD4 fee and walked out with all my paperwork completed in less than 5 minutes! Not only that but the guy asked me for photos which I forgot to bring so he took my civil ID card, scanned the photo from it and used it for my medical insurance card.
EVERY government related task in Kuwait should have a VIP line like this!