So I’ve been pushing DHL EasyShop a lot recently as a replacement to Aramex’s Shop&Ship but now it looks like I am going to start pushing Aramex again.
I received an email earlier today from a reader telling me about how DHL has new calculations for the weight. So I called them up and spent 20 minutes trying to understand how to calculate my shipping weight and honestly I still don’t know exactly how it works. The DHL employee told me its simple mathematics, I told him the last thing I want to do with my life is start plugging in formulas and make calculations to try and figure out how much my shipping cost will be. Here is what I understood:
If you get a package that weighs 2KG but it comes in a big box that gives you a volumetric weight of 8KG then you do the following:
8 – 2 = 6
6 > 5 = charged based on volumetric weight
So the formula looks something like
v: volumetric weight
w: actual weight
v – w = x
if x > 5 then you will be charged based on volumetric wieght
if x < 5 then you will be charged on actual weight
Lets try it again. I have a shipment that is 6KG but the volumetric weight is 10kG the answer is?
10 - 6 = 4
4 < 5 so I pay based on actual weight
The biggest problem is you can't figure out what the volumetric weight (v) of your package is until it arrives to your DHL mailbox which means you can't estimate the shipping cost. Seriously who at DHL came up with this smart idea? They had a chance here to gain customers that were pissed off with Aramex and now with this new change I think other customers like me will move back to Aramex.
Update: I just passed by the Kuwait City DHL branch to pick up my package. What can I say, its hard not to like them. They’ve increased the amount of staff at that branch to 2 which is a good move since 1 guy wasn’t enough and I paid the regular shipping fee for my package which was based on actual weight since it was 2.5KG. I guess I will keep using DHL for everything under 5KG. I will use Aramex for items that are over 5KG but under 13KG and I will use MyUS for items 13KG and up. Life is complicated like that.