Search: “qualitynet”

On Tuesday, the Ministry ordered the ISPs to cut prices by at least 40 percent, slashing the price of an annual subscription for a 1 megabyte per second (mbp) connection to 48 Kuwaiti dinars ($170), while 8 mbps will now cost 200 dinars.
That means Kuwait is considerably cheaper than other Gulf countries; in Bahrain, for example, Batelco charges 120 dinars ($320) annually for a 1 mbp line and 360 dinars for 8 mbps.

But that will do little to improve fixed broadband take-up, said Qualitynet’s Kooheji, with Kuwait’s penetration of about 5.5 percent half that of the United Arab Emirates.

“We receive lots of calls from customers who want to upgrade and take the maximum speed for the price available, but they cannot do so,” said Kooheji. “The government should put more effort into improving the telecom infrastructure rather than cutting prices.”

…

Kooheji said only about 15 percent of fixed broadband connections in the country used fibre, with the remainder on copper lines.

If it wasn’t for WiMD I’d still be stuck on a 2Mbps DSL connection with a 256kb uplink. Yet I’d still be one of the lucky ones since at least I have a phone line. Check out the news article on [Yahoo]

Remember when back in February there were rumors floating around that internet providers would start implementing download limits? Back then I spoke to Qualitynet support and was assured that “I could relax and download the whole Internet if I wanted to and I would be fine”. Then, two weeks ago when they added the fine print on their DSL page saying “Terms and Condition & Fair Usage Policy Apply” I called them up again. Support told me this was just a temporary issue because of a cable cut.

But now it seems they’ve changed their stance on this sensitive subject. I just called them up and they told me that even though they still haven’t received an official letter from management with details on what the limits are going to be, we should expect that there will be a limit in place soon.

Unconfirmed user reports have placed the limits as the following:

– 2MB DSL users will have 2.8GB daily limit, 19GB weekly limit or 85GB monthly. Once you surpass your limit your connection speed will drop to 512KB.

– 4MB DSL subscribers, one subscriber says Qualitynet told him they will be limited to 139GB a month while another said Qualitynet told him it’s 85GB as well.

Not sure what to say about this, I find this a bit depressing. Please Qualitynet don’t cap our bandwidth!

Note: ALL ISP’s in Kuwait will be applying caps, it’s not just Qualitynet.

Update: According to a reader in the forum KEMS will start watching for bandwidth abusers starting tomorrow. They won’t be setting a cap but if they notice a user abusing their bandwidth then those users would have a cap applied. The reader couldn’t get an exact figure from the KEMS support guy on what counts as abuse.

Update2: I just got an email telling me about a NEW internet provider called Mada. They are offering WiMax, 10Mbps in Salmiya area (I guess might be higher or lower other areas), NO DOWNLOAD CAP and it’s KD60 for 3 months. They have a booth at Marina Mall. I was there last night actually and saw the booth but didn’t know what it was. This is their website [Link]

A reader emailed me saying that all ISP’s have started applying a fair access policy meaning they will now be placing limits on our bandwidth. I checked the Qualitynet website since they’re my provider and noticed that at the bottom of their DSL page it states “Terms and Condition & Fair Usage Policy Apply.” I figured that was something that was always there but I checked the google cache version of the page and noticed it wasn’t there before.

Of course I freaked out and quickly called Qualitynet, the support guy I spoke to didn’t know what fair usage policy was but after explaining it to him he said there is a temporary limit imposed at the moment due to a technical problem but once it’s solved everything will be back to normal and we won’t have any limits. Hopefully that turned out to be true because I would hate to have a limit.

Here are the links to all the ISP’s where fair usage policy is mentioned:

Gulfnet: https://gulfnet.com.kw/web/FAP.html
Qualitynet: https://www.qualitynet.net/?page_id=269
KEMS: https://www.kems.net/price_list_new.aspx?id=1
Fast Telco: https://www.fasttelco.net/AxCMSTemplates/FAP_1471.pdf

Thanks Ebrahim

Qualitynet have updated their block page so if you go to say playboy.com you will get the following message:

And this URL:
https://blocked.qualitynet.net/blocked/index.php?cat=0

Now if you change the last number from 0 to say 1 you get a different message for example go to:
https://blocked.qualitynet.net/blocked/index.php?cat=1
You will notice a message added which is “Category: Pornography”

If you replace it with a 2 you get:
https://blocked.qualitynet.net/blocked/index.php?cat=2
Category: Gambling

Got it? Well this is where it gets interesting, if you replace that number with anything from 4 and up you get LOLCATS!

For example I replaced it with 19:
https://blocked.qualitynet.net/blocked/index.php?cat=19

And I got:

An ISP with a sense of humor, pretty cool.

Thanks larogue for discovering this

Update: It no longer works, Qualitynet removed the lolcats 🙁

Last week I posted about my problems with Qualitynet and since then they’ve contacted me a number of times to see how they can solve my problem. Tonight they finally sent over the head of corporate support with a small KD5,000 device to see if they can fix my problem.. and they did!

The picture above is the readout on the devices screen before he fixed it while the one below is after. They were able to double the speed my line can handle from 1.5MB to 3MB. So will I be leaving Qualitynet? No I won’t. They read my blog and they care that I stay happy which is fantastic for me.

I am really getting frustrated with my Qualitynet connection. It’s like every week they have some kind of major problem and their DSL connection either crawls to a halt or just stops working completely. Currently I can barely load websites because the connection is so bad. I am trying to call qualitynet support but they keep hanging up. After around 9 or 10 minutes being on hold the music stops and I think someone is finally going to pick up when they end up hanging up on me. This happened 3 times now. Last week they had issues and the week before that. Qualitynet are you reading this? This is frustrating!

Anyone else having problems with their internet provider?

Update: Ok I am definitely changing providers. I just had my worst experience with customer support in my 3 5 year history with them. I finally got through to customer support and a guy picks up. I tell him I have a major issue with my connection. He goes uhum. I am like yeah its been like this since 5pm. He was like is this Patrick? I was like WTF? No I am not Patrick. I then proceed to give him my DSL phone number and he then replies you have a problem with your internal building line. I was like dude are you reading random notes off your computer screen? The building line problem is a completely different issue, yesterday the engineer was over trying to see if I could install 4MB and the internal line issue is that the building gets 4MB but by the time it gets to my apartment the max is 2MB. He then proceeds to explain to me I can only get 512kb. I was like what are you talking about? I was using 2MB until a month ago and up until 5 minutes ago I was on 1.5 what do you mean I can only get 512kb? Anyway long story short he had to be the most incompetent customer support person I had ever dealt with. In the end I ended up closing the phone with him and calling them back up again to talk to another support guy. Everything is back to normal now finally.

Update2: Called Kems (Zajil) and spoke to a guy who sounded like he was asleep. I asked him a few questions and he answered but he didn’t sound too confident. He told me if want to get 2MB for KD200 I need to act now because their offer expires on September 5th. So I need to make my decision in the next couple of days if I want to move either to Fasttelco or Kems. Kems I think would be more practical since our new office is going to be located right next to their head office which makes it easier in case I need to pass by them.

Update3: Qualitynet just called me and told me my problem is my internal building/house wiring and because I was a loyal customer they would send a technician to swap out the whole wiring at their expense. I told the guy that I live in a huge complex and it’s not possible to swap out the line or I would have paid for it myself. I told him I had been using 2MB for 8 months and 1.5MB for like 2 months and yesterday I was told my line could only handle 512kb. He insisted to send someone over so I agreed. Will see what happens.

Update4: Well just an update, I don’t think I will be moving over to Kems. Ever since my post multiple people have been calling me from qualitynet to see what problems i have and trying to solve it. They even offered to rewire my phone line throughout the building! Qualitynet reads my blog and they want to keep me happy so that’s more than enough to convince me to stay with them.

It was bound to happen, Qualitynet has now also blocked Skype.com and even Fring.com!

Some people are reporting problems accessing the blog with Qualitynet. I have Qualitynet at home and haven’t had a problem but a handful of people have told me they haven’t been able to connect to the blog for over 24 hours. Anyone else having this issue?

update: According to someone at Qualitynet my server is “somehow responding with erroneous checksums on certain cache servers”. I don’t exactly know what that means but they are checking to see how to fix it.

Update 2: Qualitynet have fixed the problem and everything should be back to normal now.

As of 12:15AM, anyone who is on a Qualitynet connection at the moment can access ANY site they want without the Qualitynet block page appearing. Try it and see, nothing is blocked.

update: many readers are reporting that everything is still blocked so it could be area dependent or just my connection? Its 9AM now and nothing is blocked on my connection.

Qualitynet have redesigned their site. I tried accessing it earlier with just qualitynet.net and was getting the old site but i just tried it now www.qualitynet.net and I see the new site. [Link]

Thanks 767

update: been playing with the site for a bit and its a lot cleaner and easier to navigate then the older one.

For the past 2 days I have been having issues connecting to mark248am1.wpenginepowered.com and some other sites like adobe.com with my Qualitynet connection. Is anyone else having this problem? Its connecting but after a really long period..

My Qualitynet DSL account expires next month and so I was just checking their website to see if they have any new offers because last year when I signed up they had a double your bandwidth offer. So I am checking to see how much 512KB will cost me this time around and to my surprise its KD100 cheaper. Last year if you signed up for 1 year of 256KB they would double the bandwidth to 512KB. I paid KD380 then. This time around I don’t see a double your bandwidth offer but a 512KB connection now costs KD280. The sad thing is 1MB is still KD560 a year which is double the price, maybe my sister who lives next door and steals uses my internet will pitch in for a 1MB (hint hint Rampurple). [Link]

Dear Mark,
We would like to extend our sincere apologies for the difficulties you may have encountered with our Internet and Data services on 28th Jan 2006.

The problem was due to a major failure at Ministry of Communication Building that impacted our services.

We would like to assure you that series of measures have been taken to avoid such incident in the future, while a total restoration was carried to have our service back to normal..

If you are still encountering any problems please do not hesitate to contact us.

We regret any inconvenience caused to you in this regard and take this opportunity to thank you for your understanding and patience.

Best Regards
Customer Service
Qualitynet
For Support Call 804444

Is anybody elses Qualitynet connection acting up tonight or is it just me?

Update: Strange problem. My brother who lives next door and uses my network is the cause of the problem. He has a friend sleeping over who has a laptop with a wifi connection. My brother connects to the local network with ethernet using his laptop. He was trying to share the local network connection with his friend using wifi. Everytime my brother shares the connection off his Mac it brings down the whole network. Weird. I tried it the other day and it worked fine, connection comes into his mac via cable and he shares it out via wifi, don’t know what could be wrong.

Yesterday I got a phone call from Qualitynet. They wanted to make sure if everything is ok and if I had any problems at all. I told them no nothing, everything is running fine, the guy once again told me that if I ever had any problem I could contact support on 804444. I thanked him and hung up. This is the second follow up call I have received, the first was last month right after I got the connection. Very nice people.