Post by Mark

Qualitynet are having problems again! I can’t even talk to support because their lines are so loaded. The automated answering system won’t even put me on hold because there are no waiting slots available, they’re all taken by other customers waiting. Sucks!

Update: Qualitynet were just over. According to the support guy my DSL modem was very old and was causing me the problems. They’ve swapped my black wireless Speedtouch modem with a white wireless Netgear. Hopefully I won’t have anymore problems after this!

Share on Facebook Share on Twitter

Dear Aramex

Post by Mark

There is one thing I find very frustrating with Aramex Shop & Ship and that’s their formula for which package ships out first and which package stays behind until their next flight. It doesn’t look they have a formula but more like it’s completely random. I could have 5 packages in my mailbox and they would ship one, the third package that arrived, something random like that. So I sent them the following email today:

Dear Aramex,
I have 4 packages that arrived in my mailbox in the following order

1) Private Mail 08/29/2009
2) Amazon 4255 Anson Blvd 08/31/2009
4) Mail & Magazines 09/02/2009

They all weigh less than 0.5lb which qualifies them for the daily flight from New York to Kuwait.

This is the order that the packages were shipped:

1) Private Mail 09/02/2009 (early morning Kuwait time)
4) Mail & Magazines 09/02/2009 (evening Kuwait time)
2) Amazon 4255 Anson Blvd 09/02/2009 (late evening Kuwait time)
3) HONGKONG SERVICES PO 09/02/2009 (late evening Kuwait time)

All four packages were shipped on the same day but on three different flights!
Package (1) got shipped in your regular slow shipping
Package (4) the least important because its a magazine got shipped with overnight shipping and I am expecting it this morning
Packages (2) and (3) got shipped regular slow shipping

What I would like know is what is your formula for deciding which shipment goes out and when? Why weren’t ALL my packages placed on the same flight as my magazines since they all weigh less than 0.50lb which I was told was the requirement to be on that flight and they would have ALL arrive today? Why wasn’t package #2 shipped before my magazines since it arrived before?

This complete random and unorganized (at least to us consumers it looks like that) is very frustrating. For example shipment #3 has an item which I could have used while traveling later tonight so its very frustrating for me to see a magazine arrive before something I really wanted to get here first.


Now while looking through my previous Aramex posts I found one dating back to January 2008 when Aramex said it was going to introduce online payments. What happened to that?

Share on Facebook Share on Twitter

Problems with Qualitynet

Post by Mark

I am really getting frustrated with my Qualitynet connection. It’s like every week they have some kind of major problem and their DSL connection either crawls to a halt or just stops working completely. Currently I can barely load websites because the connection is so bad. I am trying to call qualitynet support but they keep hanging up. After around 9 or 10 minutes being on hold the music stops and I think someone is finally going to pick up when they end up hanging up on me. This happened 3 times now. Last week they had issues and the week before that. Qualitynet are you reading this? This is frustrating!

Anyone else having problems with their internet provider?

Update: Ok I am definitely changing providers. I just had my worst experience with customer support in my 3 5 year history with them. I finally got through to customer support and a guy picks up. I tell him I have a major issue with my connection. He goes uhum. I am like yeah its been like this since 5pm. He was like is this Patrick? I was like WTF? No I am not Patrick. I then proceed to give him my DSL phone number and he then replies you have a problem with your internal building line. I was like dude are you reading random notes off your computer screen? The building line problem is a completely different issue, yesterday the engineer was over trying to see if I could install 4MB and the internal line issue is that the building gets 4MB but by the time it gets to my apartment the max is 2MB. He then proceeds to explain to me I can only get 512kb. I was like what are you talking about? I was using 2MB until a month ago and up until 5 minutes ago I was on 1.5 what do you mean I can only get 512kb? Anyway long story short he had to be the most incompetent customer support person I had ever dealt with. In the end I ended up closing the phone with him and calling them back up again to talk to another support guy. Everything is back to normal now finally.

Update2: Called Kems (Zajil) and spoke to a guy who sounded like he was asleep. I asked him a few questions and he answered but he didn’t sound too confident. He told me if want to get 2MB for KD200 I need to act now because their offer expires on September 5th. So I need to make my decision in the next couple of days if I want to move either to Fasttelco or Kems. Kems I think would be more practical since our new office is going to be located right next to their head office which makes it easier in case I need to pass by them.

Update3: Qualitynet just called me and told me my problem is my internal building/house wiring and because I was a loyal customer they would send a technician to swap out the whole wiring at their expense. I told the guy that I live in a huge complex and it’s not possible to swap out the line or I would have paid for it myself. I told him I had been using 2MB for 8 months and 1.5MB for like 2 months and yesterday I was told my line could only handle 512kb. He insisted to send someone over so I agreed. Will see what happens.

Update4: Well just an update, I don’t think I will be moving over to Kems. Ever since my post multiple people have been calling me from qualitynet to see what problems i have and trying to solve it. They even offered to rewire my phone line throughout the building! Qualitynet reads my blog and they want to keep me happy so that’s more than enough to convince me to stay with them.

Share on Facebook Share on Twitter

Don’t smoke? You suck.

Post by Mark

I really hate how the no smoking sections in restaurants here in Kuwait are usually tiny and located all the way in the back near the bathrooms. Restaurants should encourage people to cut down on smoking by having the prime seating locations allocated to non smokers not the other way around.

Update: For some humor watch the following three clips in order from the IT Crowd that are related to smoking:
Smoking was fun
Too Soviet
New smoking area

Share on Facebook Share on Twitter

My iPhone charger exploded!

Post by Mark

I was surfing the web on my MacBook in bed when suddenly I heard a loud *POP* sound and I started smelling something strange. So I turn on the lights and realized it was my iPhone charger! I was charging my iPhone 3GS with my 2G iPhone’s power adapter like I did last night except tonight the thing exploded. Luckily nothing caught on fire but this is seriously messed up. My iPhone 3GS is fine and is currently being charged on my PowerMac but I am still pissed.

Share on Facebook Share on Twitter

Fudds has changed

Post by Mark

They’ve changed their fries to regular ones and they’re using what looks like regular sliced cheese for the burgers. I am pissed.

Here is a link to my Fuddruckers burger review from last year. [Link]

Share on Facebook Share on Twitter

How does a tree look like?

Post by Mark

Can we have normal looking trees in Kuwait? Please.

Share on Facebook Share on Twitter

Bear for sale?

Post by Mark

Someone in Kuwait is selling a bear, isn’t that illegal? Where are the authorities, I can understand they don’t care about dogs or cats but at least when it comes to bears you would think they would give a damn. [Link]

Thanks GeordieLass!

Share on Facebook Share on Twitter

Service getting worse

Post by Mark

I’ve had my Wrangler for 4 years now exactly and I’ve noticed an interesting trend with my dealership after they merged with Al Mulla who are renowned for their terrible service centers.

– An oil and filter change originally used to cost me KD8. I would pop into the quick service center and come out 30 minutes later. It was still called Behbehani Motor Company here.

– An oil and filter change later became KD12. I would pop into the quick service center and come out an hour later. This is after Behbehani Motor Company and Al Mulla merged.

– An oil and filter change now costs me KD16. I now pop into the quick service center and come out two and a half hours later.

Share on Facebook Share on Twitter

Leave those trees alone!

Post by Mark

I really hate how trees are not given enough importance in Kuwait. Everywhere else in the world the planting and growing of trees is encouraged but here in Kuwait we cut them down, dig them out or landscape the hell out of them until they look “cute”. Yesterday a friend of mine living in Salwa told me about how the authorities came into Salwa and started destroying trees planted on government property. I thought that was very sad until I saw some pictures a forum user posted and now I’m furious!

I’ve seen the same thing happen near my place in Salmiya. There was a parking lot that had planted trees on the pavement around the lot and the authorities came and cut the trees and left. The square sand boxes where the trees used to be are still there just without the trees. Whats so bad about planting trees on government property? Why can’t the trees be left alone?

Thanks Ramez for the pictures!

Share on Facebook Share on Twitter

Page 9 of 14First567891011121314


If you have anything you think would be interesting to share on this blog
[Email Me]