Nat’s MacBook Pro arrived to Kuwait but got held up in customs so today I woke up early and headed to the cargo terminal outside the airport to clear it. I was expecting the process to be long and difficult but surprisingly it was pretty easy. The hardest part was knowing where to go first after that everyone just points you in the direction you have to go next. These are the steps I had to take, click on the map for a larger version:
1) I headed to the NAS building (National Aviation Service)
2) Once you go up the steps into the NAS building you will be greeted by a security desk where you have to exchange your civil ID card for a pass
3) You then have to walk through the cargo bay and head to the back offices
4) Once you enter the office head to the counter marked on the map. I paid KD3 here.
5) After paying the KD3 fee and getting a print out I was sent to an adjacent window to get another stamp
6) I then had to go back to the cargo bay where I gave my papers to a worker who went and got my package from inside their warehouse. Once the package comes out a customs officer has to check it. After checking, the package was taken away again and I got another paper which I needed to take to the building across from NAS.
7) When I entered the building across from NAS I headed to a window at the far end corner where I presented my papers. I had to buy a stamp for KD1.
8) After getting another paper with the stamp I had to go to the window in front of him where I handed in my papers and paid KD1.
9) I then headed back to the NAS offices and back to the window on the far end where my paper was stamped one more time.
10) I then had to take that paper into the cargo area and get another stamp from this small desk in the middle.
11) They sent me to a window in front of them where I got another paper printed out
12) I finally went back to the middle desk where I got my last stamp and they told me to pick up my package.
All in all it took me around an hour to clear my MacBook Pro and only paid KD5 in total. Now that I know what I have to do I think I could clear a package a lot quicker next time around. Everyone there was pretty helpful and it was very crowded. I was there around 9:30-10 but the earlier the better I guess.