I always complain about crappy service in Kuwait but this time I am going to talk about amazing service in Kuwait.
I was leaving Souk Sharq today after lunch when my Jeep Wrangler wouldn’t start… my battery was dead. So I called up the Jeep Road Assist which I got for free when I purchased the car last year. The woman on the line took my info and told me she would call me back right away. I hang-up and she calls back from a +974 number. She told me to hold and then put me on a conference call with a tow truck guy here in Kuwait. I told him where I was located and he told me he would be there in 20 minutes. 15 minutes later he arrives and starts my car for me. I then drive to the Jeep quick service garage on the Gulf Road with my AC off and the windows open because Road Assist guy told me to do this so I don’t risk shutting down the car. The drive to the garage felt like driving through hell as you can imagine.
With the burning wind cooking my ears I was thinking on my way how I was going to cause a large scene at the garage cuz the battery wasn’t just dead it was like all oxidized and shit like it was 100 years old. That shouldn’t happen to a 1 year old car and I wasn’t going to pay for it. Anyway I get to the garage and I explain to the service manager my Jeep battery was dead and that I also wanted to do the 20K service, he quickly calls another guy over and tells him to get someone from the Jeep parts so he could see the battery and then replace it under warranty. I stood there shocked, I didn’t even mention to the guy that I was pissed about the battery and that I wasn’t going to pay for it. I was all ready to argue, fight and send emails out to every Jeep board member complaining about how I got stiffed but the manager didn’t give me a chance to get pissed. He told me not to worry they would take care of everything and service my car and have it ready for me to pick up tomorrow. I thanked the manager a lot and told him their excellent service never stops to amaze met.
On my way back to work in the cab I get a phone call from a +973 number, some guy in a weird accent tells me he is with Jeep and was wondering if everything is ok and if someone came to help me out. I told him yeah everything is great and I dropped my car off at the garage. He asked me what time the tow truck came, I told him he came 15 minutes after I spoke to him. He thanked me and I thanked him and hung up the phone.
This is not the first time the Jeep dealers have been great to me. Since the day I purchased the car I had the salesman call me to make sure I had no problems, I had the showroom manager call to check up on my car and every 6 months I get a call from a +974 number asking me if I have had any kind of problem. Its hard to believe there is a company that provides service this good here in Kuwait or anywhere else for that matter. They are just superb.
Have you guys tried mPay? It only works with MTC but its really a time saver. Nat has a prepaid eeZee line and I used to recharge it for her using the MTC website which although easier then passing by the bakala and getting a refill card, it was still not easy enough for my lazy ass. mPay on the other hand makes life really easy. You sign up with them for free and you then get a menu on your phone allowing you refill other peoples phones (or yours) with just a few clicks on the phone. The amount then gets deducted from your bank account.