Late last month I posted about how Showtime were still taking money from me every month even though I canceled my account. Well I finally spoke to a guy at Showtime who told me he would solve my problem by making sure they cancel my subscription and then refund me two months worth of subscription fees by the next day. I was like fine, great.
A few days later I call the guy up again telling him that I still hadn’t received the refund. He told me he had deposited the money into my account and it should be there. After further investigation it turns out the guy deposited my refund in the wrong account! He told me that its too late now and he couldn’t take it back and that I should contact the other person and try to get my money off of him. I told him I wouldn’t do that and that he should solve the problem. He then sarcastically told me fine, he would pay me the refund from his salary. I was like whatever you want to do, do it. I just want my refund.
Since that day I haven’t been able to get a hold of the guy again. He won’t return my calls and I have been leaving messages on his voice mail and still no reply. I don’t think my troubles with Showtime will ever finish.
update: I just got off the phone with the COO of Global Direct. He told me I will get my refund within the next 2 days. I told him that it wasn’t about the money but the actual process I had to go through to get my account canceled. He assured me that Showtime was going through a major restructuring of the customer service department and all the problems I faced will be fixed.