
I was sitting having my salad at Pizza Hut in Muthana Complex (Kuwait City) with Nat when I look to my left and see a huge fucking cockroach on the table! I quickly got up surprising Nat who hadn’t yet noticed the intruder yet. I was like look there is a fucking cockroach on the table which quickly made her get up in disgust and shock. So I call the head waitress over and I told her there was a huge cockroach on the table. She calmly asks us if we would like to change to another table. I asked her if there were gonna be any cockroaches there and she laughed and said no. I didn’t find any of this funny. We sat down at the new table but neither Nat nor I felt like finishing our salads so I got up to the counter to pay the bill.
While I was standing there waiting for the cashier to hand me back my change I hear Nat calling a waiter and then telling him that the cockroach is back on our old table, he quickly goes and kills it. I tell the cashier I want to talk to the manger and he tells me OK but then starts tidying up around the register and putting away menus and stuff. So I tell the cashier I wanted to see the manager NOW, he was like why is there a problem? I was like fuck yes now get me the manager. The manager comes out of the kitchen and asks me what the problem was. I told him the problem was there was a huge fucking cockroach on the table while we were eating. I told him I found that disgusting and I would never come back to the place again. The manager who looked like he was confused and didn’t know what to do told me the reason for the cockroach was that they had sprayed the night before. I told him I didn’t fucking care and thats not an excuse since there was a fucking cockroach on my table! Seeing as I wasn’t even going to be able to convince the manager that the cockroach on the table was a problem I picked up my stuff and left.
I am never going back to another Pizza Hut again. Other then the cockroach on the table I found the staff very unprofessional and I found the manager to be incompetent and an idiot. He barely even apologize about the cockroach nor did he offer any kind of compensation! I am now going to make sure the owners, Al Homaizi Food Group know about this incident and I will also send an email to Pizza Hut international so they know what kind of managers work for them. This was really fucking disgusting.