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Hello everyone, my name is Fawaz and I am responsible for marketing communication at Jazeera Airways, in addition to being an amateur blogger of course. We have been reading your questions about Jazeera Airways on this blog over the past few months. Questions that ranged from “how can we afford fares as low as KD 5?” To questions about our brand name. In an effort to answer all your questions, we recently asked Mark to gather questions you had for Jazeera Airways and in return we promised him that we would answer all of them, exclusively on this blog. Lets start

Mark: How can you afford to offer super low fares?

This is a great question that I will answer in two parts. First, we prefer to fly our planes full of travelers paying less per seat rather than flying with less travelers paying more. Other airlines prefer high fares and less passengers, which does not make sense to us. Why would they want to impact less people? For us, we enjoy flying people and being part of their lives.

The second part involves our business model that works to achieve high efficency and a lower operational cost base. In other words, we do more with less. We achieve our high efficiency by employing

1. state of the art technology to streamline processes
2. hardworking, multitasking, highly motivated team

In sum, we can afford super low fares because our business model is based on volume more than yield, and because we depend on leading technologies and great team to lower our cost.

Follow-up: How are you able to lower your cost?

We are able to maintain a lower cost base and high level of quality and safety through three main ways:

1- Recruitment- We recruit highly motivated and committed team members. This is crucial as it has direct impact on day-to-day cost. Being able to wear different ‘hats’ (so to speak) and do the work of several people is a quality we seek in and build in our team members. That’s why we call our people our ‘high flyers’.

2- Aircraft utilization – Aircraft on the ground do not make money, so we keep our aircraft in the air where they do make money. We achieve this through quick turn-arounds at the gate. Our planes arrive at a destination, wait for our travelers to disembark, board return travelers, and fly back to base ready to take off again in less than 45 minutes.

3- A fleet of single-type fleet: the Airbus A320.

If you had Porsche and a Ferrari and Lamborghini in your drive way, you would need three different specialized garages to service them with three different mechanics and three different spare parts inventories. On the other hand, if you had three Porsches you would only need to contract a single garage to service all three and your maintenance costs would be much lower. Aircraft are the same, though much more sophisticated. Allow me to elaborate.

If an airline had an A320, an A310, an A340, and a 777, they would need certified captains, first officers, cabin crew for each type of aircraft. In this case, if a 777 pilot falls sick with the flu, an A320 pilot cannot just jump in the captain’s seat of a 777 unless she is trained on a 777. Because of this, airlines with multiple aircraft types in their fleet need to have more pilots to cover scenarios like this, more engineers who do nothing but wait for someone to get sick, and spare parts inventories to cover all types. This creates redundancies and inneficiency.

In our case, we have an all-A320 fleet. We do not need to hire more crew since any of our crew can jump in any of our aircraft and take-off and any of our engineers is licensed to work on any of our aircraft, and our spare parts inventory covers all our aircraft.

4- Investment in Technology – By investing heavily into technology, we were able to raise efficiency, reduce operational cost and drive the price of tickets down even further. We currently employ over a dozen world class technology systems and tools that range from the booking systems we use to satellite aircraft monitoring that tells us the status and integrity of each aircraft while it is in the air no matter where it is on earth, and automatically dispatches support teams and parts to the destination airport if the situation required. These are only some of the benefits of having world class Lufthansa Technik engineers and technology working with us and for us.

I have this bad habit of miscalculating how much food I can eat during Ramadan. I spend the whole day without food and when its finally time to eat I over order. Today for example I had lunch at 6:30PM and I ended up going to Burger Boutique with Nat. We ordered 4 mushroom+swiss sliders, 4 midnight sliders, 4 west coast sliders and 1 street style pommes noisettes. Nat ended up eating two sliders, I had 7 and there were still 3 left. I actually should have stopped eating after 5 sliders but I didn’t and now I feel like I am going to blow up. I really should learn from my mistakes but I never seem to do so.

Today I got set up with an old 650cc Kawasaki bike. Since I was doing so well on the smaller 180cc bike I got moved up to the bigger one. I don’t like this new bike though, its too tall and feels weird. I had two “special” moments with the bike one of which was really scary and strange.

I was turning a curb with the bike going a bit quickly when for some reason instead of pressing the brakes to slow down I pulled on the clutch, then when I realized my mistake I panicked and turned the throttle for more power.. I don’t know why I did that instead of pressing the brakes but my next move was even worse… I let go of the clutch. After that everything went really quick and blurry, I just remember I put my two feet on the ground, then front wheel of the bike lifted up and I did a wheelie and then somehow I managed to control the bike like a wild horse, I pulled it back under me and continued riding. I was in like total shock cuz I should have been thrown to the floor.

The second moment I had with the bike was when I was coming to a stand still and I don’t know what happened but I lost balance and the bike fell down on its side. The problem is this bike was big and heavy so to put it back up was really difficult, but I managed without any help.

Today was Nat’s first lesson, I can’t say anything about it because she threatened to shutdown the blog if I do.. so you can imagine how her lesson went.

I complain too much, anyone who visits this site often will know that. I complain so much that its actually become part of my sites identity and thats not a good thing because I don’t want to be known as Mark, the guy who complains a lot. Not only that but my blog is also starting to get me in trouble.

So far in the past year my boss at work for example has been contacted four times by different companies I had complained about complaining to him about how I have been complaining about them. Luckily, my boss has been very understanding plus these issues just keep getting him more intrigued by this blog thing. But, I have also been pushing my luck.

For me, my blog world is a complete separate entity from my work world. But in reality they are not separate entities because I am not anonymous. I am the same person that goes to work every morning and also posts here at night. I chose not to be anonymous.

This is why I have decided I will no longer be complaining about large multimillion dollar corporations. You can call me a sell out, you can call me a chicken but in the end of the day you are not in my shoes. The blog is only a hobby and its not worth me losing my job, getting sued or getting arrested over. I just went through my blog and deleted a lot of posts which I believe at one point in the future can get me in trouble with the lawyers. So if anything is missing, now you know why.

Say hello to the new nicer me…

Just tried the new slider at Burger Boutique called Midnight and wow it was just amazing. Its my favorite slider they have at the moment.

Note: A slider is a small bite size burger

Today morning I went with Nat and the mandoob from TriStar to get our motorbike learners permit. I don’t know what mandoob is in English, but he is basically the guy who helps out with government paperwork. Todays experience like most government related work was exhausting, and the terrible humid weather didn’t help.

I picked up the mandoob at 9:30 and we headed to the Hawlly Traffic Department located in Jabriya. First place we went to inside was the typing room, there you give some guys your documents and for 1KD they fill out the forms for you on the computer and then print them out. Once we got the forms we headed into another much larger room filled with chairs and numbered booths. We headed to the very far end where we waited inline to get our papers signed by a high ranking police officer. This guy was very nice, he took a look at Nats form and he was like in English “you want to drive bicycle?” she was like yeah I want to ride a motorbike. He then proceeded to explain to her how driving in Kuwait is not easy and that if you are in a car its really dangerous so you can imagine how dangerous riding a bike is. He was like I could sign this paper for you if you want but I wouldn’t recommend it, she told him sign it please and he did. After that he told us we needed to go to Qurtoba to get an eye test so we left the place and headed there.

Once we got to Qurtoba I was worried I would fail the eye test. My vision isn’t perfect, I wear glasses when I am in front of the computer but I should be wearing them the whole time. Nat also has glasses which she wears in front of the computer and TV so she was worried she would fail too. So we go into the building and give in our forms and wait for our turn. 5 minutes later they call Nats name and she goes in for the test. A minute later she comes out telling me she passed although she made a mistake, her score was 24/6 for her left eye and 6/6 for her right. They called my name next and I went in. I don’t think I have seen an older eye test setup before. You sit in an old wooden school chair on one side of a room with a tall white plastic lamp behind you with the letters stuck onto it. You look ahead into a mirror stuck on the wall, cover an eye and read out the letters. It was really easy since they let me read out the big sized letters so I aced it with a score of 6/6 for both eyes. They signed the papers and we headed back to Hawally.

The weather was incredibly hot and humid and traffic was a bitch but we got to the traffic department and went back into the big room again back to the nice high ranking cop. He looked at the papers and told us to go to counter number 1. I get to counter 1 show him my papers only to have them rejected. The guy told me because I got my eye test today I needed to come back tomorrow to get the learners permit. I told him why do I have to do that, can’t I just get the permit done today? He was like come back tomorrow. So we were leaving the place when the high ranking cop asks us if we were done. I told him what the guy at counter 1 told us, he seemed irritated at the guy and took out some stamps from his pocket and stamped and signed out papers. He told us we needed to get a 10KD postage stamp and head over to counter 7. We got the stamps and headed to counter 7 where a guy took all our papers and filled them into the computer. He then told us to go get our pictures taken at the far end of the room.

There was a young woman sitting in a small room with a computer, a scanner and a small Canon digital camera attached to a cheap tripod. She told us to sit on the chair in front of the camera and she took our pictures. She then sent us back to counter 7. We got there and the guy started printing out our learners permit on his HP color laser printer. Although all the equipment they were using were off the shelf consumer electronics it was still cool that they were doing this. Finally the guy sent us to office 20, yes office, thats where the highest ranking official is located, we gave him our freshly printed learners permit and he signed it and we were done.

The whole process took around 2 hours and cost us KD11 per person. I am not sure but I am guessing this is the same process for getting cars learner permit. Below you will find some helpful information like papers needed and google map of the locations.

Papers needed for motorbike learners permit:
– 2 photographs, 3×4
– Work permit copy
– Passport copy (picture and visa page)
– Civil ID copy
– Driving license copy (if you dont have it then I believe you are required to do a medical test)

Location Maps:
– Hawally Traffic Department
– Qurtoba eye test place

Holla started work today at my agency. Regular readers might at one point or another read his “colorful” comments on the blog or maybe his posts in the forum. I met him in person a few weeks ago and I found out he was actually a copywriter. Since I had been looking for a copywriter to partner up with at work, he ended up applying here and getting the job. We are like Ponch and Jon from CHiPs except Holla is still missing a bike.

NASA lost 700 boxes which included a lot of important items including the original tape recordings of Neil Armstrong’s famous “one small step for man, one giant leap for mankind.” Misplacing 1 box I can understand, but misplacing 700??? [Link]

Tonight I met up with the owners of Burger Boutique. For some reason I always imagined them to be old but they turned out to be young and one of them was even with me in high school. They are very cool guys and they are extremly passionate in what they do. Tonight they relaunched the Burger Boutique website so check it out. [Link]

Definition according to Urban Dictionary:

A phenomenon which typifies Murphy’s law. The absolute worst possible outside circumstance which can and will negatively affect the current situation. Greater than minor inconveinienves, this is the sort of instance which all hope of success is lost.

An “Oh Shit…Meteors” event is also notable for the lack of control the participant has over the situation. In spite of all careful planning, this is the sort of situation in which all hell breaks loose for no apparent reason.

1) While driving to a friend’s wedding, you experience heavy traffic and are ten minutes late = minor inconveinence.

2) While driving to a friend’s wedding, you crash into another driver resulting in all sorts of pain and misery = tragic accident.

3) While driving to a friend’s wedding, an awkwardly positioned nail in the road hits your front tire and pops it, which causes it to fly back and blow out your back tire. The resulting blow-out causes you to spin, knocking your way across the road and into several other cars, which bounce you back into other cars, resulting in a fifty car pile-up which results in a massive explosion. In spite of all of this, you still survive, and as you are crawling out of the fiery wreckage you look up to the sky, only to see a ball of pain and doom, known among as a meteor, flying out from the sky, headed directly for you = Oh Shit…Meteors

Someone sent me an email with scans from the menu of a restaurant at the Damascus Airport. As expected there are a lot of spelling mistakes.

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So its been like 3 months now since I got my Motorola V3x. People ask me what I think about the phone and its hard to give them a direct answer. I personally love the phone but I don’t understand why. There are so many things that are wrong with it I don’t know why I haven’t gotten rid of it yet.

The phone is stupid. When I first got the phone and I tried sending a picture via bluetooth I couldn’t get it to work. I would select the image, click on “options” and then “send to” but it would only give me the option to send by MMS. I was like what the fuck is this crap and I just left it at that. Then one day I was telling a friend of mine who also owns a Motorola about how I can’t send pictures with bluetooth and he tells me I can. Basically what you have to do is select the image, click on “options” then click on “manage” and then click on “copy” and then choose the bluetooth device you want to send the picture to. I was like shocked, what idiot came up with this incredibly unnatural method of sending a picture by bluetooth? By default if people want to send a picture to another phone they will click on “send” not “manage” then “copy”.

The phone is riddled with strange shit like that. Sending an SMS is a pain because the T9 dictionary keeps forgetting words I teach it. The word “fuck” which I use a lot never even gets saved in the dictionary for some unknown reason. Other words, mostly names of people I know seem to be forgotten by the dictionary after a certain amount of time. Its just really weird.

The worst thing has to be that sometimes people on the other end of the line don’t hear me clearly. People have reported strange beeping sounds, crackles and white noise. It doesn’t happen when I am using the 3G network but sometimes when the 3G signal is low the phone swaps to the regular 2G and thats when the problems occur. I heard a firmware update solves this issue but I haven’t tried it.

With all this unlogical and unexplainable issues I still love the phone. Its fast, I hate it when machines can’t catch up to my needs. With the V3x in the 3 months I have owned the phone not once did I have to wait a single second for it to “think” or “act”. Everything is instant from canceling a call, to redialing, to exiting and entering menus. Never a lag, never a hiccup. The phone also has some nice features like if I don’t read a message or view a missed call, the phone vibrates and beeps once every 5 (or could be 10) minutes. The phone is also customizable, I can move menus around and assign every single button on the phone to perform an action different then what it was supposed to do. Its small little things like that which makes this phone a pleasure to use.

Overall though I wouldn’t recommend this phone to anyone, I wouldn’t recommend Motorola at all not just this phone. I love it and I am still not fully sure why, I mean it could be just because I think the phone looks cool but in general most people should hate it.

Just got back from the meetup. I was expecting or should I say I was hoping that around 20 people would come but to my surprise around 35 people showed up. It was pretty cool and I got to put faces on a lot of nicknames, also having Starbucks as our venue was a good choice since we had a whole section to ourselves. Overall it was nice meeting everyone and for those who missed it maybe we will meet next time.

I found this website by mistake while googling. Its an online computer store here in Kuwait. [Link]

Kleio posted the following comment under the Kuwaitis Stuck in Damascus post:

I was one of those people who was lied to by the Kuwaiti Embassy. They told us all to go up to the Safir hotel in Bhamdoun and that we would be able to catch buses out from there, so we did (two of us) on Friday morning. Once we got there, it was pure chaos. The embassy was totally unorganized and only had about three employees there at the hotel. Why tell all the Kuwaitis to go there if you don’t know how to deal with that many people? The embassy staff (consul and ambassador included) were unhelpful and rude. We couldn’t get on a bus that day because they were giving priority to people with children and elderly. We were told to wait for a phone call telling us when we were assigned to a bus. We naively believed that that would really happen. We missed like 8 buses out merely because we were following the “rules” that turned out to be complete bull. Then, the embassy didn’t offer to pay for the hotel room we had to reserve for the night (even though they had told me when I called that morning that we would “certainly” get a bus out that day).

Next morning, we were told that every single person who was put on a bus to Syria would be guaranteed a seat on a flight out that day. They also told us there would be embassy officials accompanying us to the border, more officials at the border, and then officials from the Kuwaiti embassy in Syria would be there to greet us at the airport. All B.U.L.L.S.H.I.T. Nobody accompanied us – our Lebanese bus driver and one guy on our bus who volunteered to take charge took care of things at the border. Then once we got to the airport, there was no trace of the embassy. It was each man for himself. Went up to the Kuwait Airways office and it was chaos with an enormous waiting list. Guaranteed a seat, my a@@! Luckily, like Nat, we had our tickets booked for Sunday night on Jazeera from Beirut anyway (same flight as Nat, turns out), and so we were confirmed on the replacement flight leaving from Damascus on Sunday. However, we arrived at the airport on Saturday, thinking we had a Kuwait Airways guarnateed ticket out. Of course, all hotels in Damascus were fully booked, and the embassy did nothing to help us find accomodation (I never saw anyone from the embassy in the two days I was in Syria). We had to find our own shelter.

I’m not saying the embassy has to pamper us and do everything for us – quite the contrary, we were perfectly capable of making our own arrangements. All I’m saying is, don’t bloody lie to us and hundreds of others! I would rather they had told us up front: “Look, we’ll try to get you out but there are thousands of you and only a few buses at a time, so we don’t know how long before we can get you across the border. And all we’re doing is getting you to Damascus – from that point on, you have to make your own arrangements. We have extra Kuwait Airways flights arranged, but it’s up to you to get yourself on one of them.” Was that so hard? Why make empty promises and “guarantees” to people who YOU told to come to YOU for help?!

Kleio also has pictures and a video from her evacuation.