Every year I have to go through the dreaded process of renewing my car registration and I hate it. The traffic department in Maidan Hawalli is just a chaotic, over crowded unorganized mess. It involves a lot of pushing and shoving and lots of waiting. But this year, something changed.
I had already finished my car check in the morning without any incidents so I headed to the traffic department to get my car registration printed. Right as I walked in I noticed they had setup a desk at the main entrance and an officer was standing in the doorway leading to the main hall. The officer was not letting anyone through unless they had stood in line and gotten their paperwork checked and stamped at the desks. I naturally stood in line which wasn’t long at all, just two people ahead of me and when it was my turn the guy behind the desk checked my papers and then told me I needed to get a stamp from the machine. I went got a stamp while he patiently waited, I then passed him the stamp, he stuck it on my papers, signed it and gave it back to me and told me to go inside. I walked into what usually is a large, noisy and overcrowded hall and walked up to a window and handed the guy my papers. A minute later he called my name and I went and he gave me my new car registration. I walked out dumbfounded.
I am a pro at renewing car registrations since I do it a few times a year for my cars and my parents cars and I’ve been doing it for a fairly long time now. Not once have I ever managed to get anything done there in under 30 minutes. It usually takes longer but lets use 30 minutes as a number for now. This year the process took less than 10. Not only that but I didn’t get shoved, I didn’t have people try and push in front of me and I didn’t have to sit in an over crowded room watching people getting yelled at by an overzealous police officer.
Whomever they’ve put in charge at the traffic department in Hawalli needs a medal. It was literally the quickest and simplest governmental service I think I’ve ever experienced anywhere yet alone in Kuwait. Why can’t all of Kuwait’s government processes be so organized like this?