I just got home from Star Wars, its 12:30AM. Yeah the movie started at 12:00AM but it was such a fucked up experience. From what I saw of the movie though, it was looking REALLY good, like REALLY good, BUT the Marina Mall theater is just terrible.
The issue I had was with the sound. The first 15 minutes of the movie was this huge gigantic space battle with explosions and chaos non stop. The sound though was incredibly low and was coming out of the front speakers only. I swear I could hear the guy next to me eating his popcorn! I told Nat we should just leave, she suggested I should tell someone. So I did, I went up to one of the movie ushers and told him to raise the volume, he went and told some Kuwaiti guy who was sitting watching the movie with us. He went out and came back in a minute later but the sound was still the same. So I told Nat lets leave, I wasn’t going to watch the movie like this. So we got up and left, once we reached the main entrance where we got the tickets from, I saw a guy who looked like management, I asked him who I should I ask a refund from. He looked at the tickets and told me that once the tickets were cut that I couldn’t get a refund. He didn’t bother to ask why I wanted a refund or why I looked pissed and wanted to leave, nothing. So I proceeded to tell him that I paid KD5 to watch Star Wars and you can’t expect me to watch it in a theater where the sound system is lower then mine at home. I told him the sound is too low and I already complained about it and no one did anything. He told me that no one had told him about the sound, he assured me he would fix it and told me to go back to my seat. So I did. I got back inside, by now I had already missed a good chunk of the movie but I was like its ok, at-least the sound will get fixed. It never did! It didn’t get louder and it didn’t go into surround.
Finally we decided fuck the refund, lets just get out of here. If the movie when action packed was low and imagine how a normal scene would be. When I got back up to the main entrance, I took a feedback form, filled it in and dropped it in the feedback box. I don’t know if anyone will read it or care, but I just had to do it. Now I am back home, disappointed and pissed off. The Marina Mall cinema totally ruined my movie rush. I was planning to start booking tickets online and make this a weekly thing but now I don’t think I will since its just better off watching a movie at home on my sound system.
What did I learn today? Marina Mall theater is one of the worst I have ever been to, and that KD1 for a large popcorn at the cinema doesn’t seem expensive after passing by Starbucks first.
To read the letter I emailed to the people in charge click on more