If you guys remember around 3 years back I posted about Smoke House who at one point I thought had the best burger in Kuwait (that’s pre-OFK, Elevation, Fatburger and Shake Shack days). Well things went from perfect to a mess, they had consistency issues, they changed their burgers and some people ran into issues with their management.
But it seems things have finally been sorted out. They posted a very honest and fun to read update today on their website where they talk about some of the problems they had and how they’ve gone ahead and changed or improved things. After reading their post I actually have a much better impression about them and I’m now interested in going back and trying them out again. Why can’t more businesses be this down to earth and honest with their customers? Check out their post [Here]