
There is one thing I find very frustrating with Aramex Shop & Ship and that’s their formula for which package ships out first and which package stays behind until their next flight. It doesn’t look they have a formula but more like it’s completely random. I could have 5 packages in my mailbox and they would ship one, the third package that arrived, something random like that. So I sent them the following email today:
Dear Aramex,
I have 4 packages that arrived in my mailbox in the following order
1) Private Mail 08/29/2009
2) Amazon 4255 Anson Blvd 08/31/2009
3) HONGKONG SERVICES PO 09/01/2009
4) Mail & Magazines 09/02/2009
They all weigh less than 0.5lb which qualifies them for the daily flight from New York to Kuwait.
This is the order that the packages were shipped:
1) Private Mail 09/02/2009 (early morning Kuwait time)
4) Mail & Magazines 09/02/2009 (evening Kuwait time)
2) Amazon 4255 Anson Blvd 09/02/2009 (late evening Kuwait time)
3) HONGKONG SERVICES PO 09/02/2009 (late evening Kuwait time)
All four packages were shipped on the same day but on three different flights!
Package (1) got shipped in your regular slow shipping
Package (4) the least important because its a magazine got shipped with overnight shipping and I am expecting it this morning
Packages (2) and (3) got shipped regular slow shipping
What I would like know is what is your formula for deciding which shipment goes out and when? Why weren’t ALL my packages placed on the same flight as my magazines since they all weigh less than 0.50lb which I was told was the requirement to be on that flight and they would have ALL arrive today? Why wasn’t package #2 shipped before my magazines since it arrived before?
This complete random and unorganized (at least to us consumers it looks like that) is very frustrating. For example shipment #3 has an item which I could have used while traveling later tonight so its very frustrating for me to see a magazine arrive before something I really wanted to get here first.
thanks
mark
Now while looking through my previous Aramex posts I found one dating back to January 2008 when Aramex said it was going to introduce online payments. What happened to that?