Categories
People

From Ghana to Kuwait, One Man’s Story

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Last week a reader called Abdulai Shani left the following comment under the post “The rescue of a domestic worker in Kuwait”:

I’m happy I came across this page. To be frank I’m fascinated as to how most Kuwaitis respond positively.

This is my own story and how I got to Kuwait. It all started somewhere in February this year, I met a guy back in my country in Africa, that is Ghana to be specific who told me he have some “connection” as normally termed in Ghana here in Kuwait and that a reputable company needs security guards to employ. I showed interest because he said I will be paid $1000 per month. I was happy and more than willing, so he demanded I pay $1500 for the processing my my visa and tickets which I paid. When I arrived at the airport of Kuwait on the 1st of April it was a different scenario. I was taken to an agency in Jahra and was told I’m going to take care of sheep on the desert. That was a blow I haven’t recovered till now, because I’m trapped in the sense that I quitted my job which is 100 times better than what I’m doing right here in Kuwait. And the wages i was promised never manifested instead I receive 70kd a month. I can’t even call my mom to tell her what I’m going through because I fear I might break her heart. I Fasted 30 Days during the fasting and can tell you it was hell. I Iive in a tent and the weather is extremely hot. I Have been on the desert for five months now. It’s I’m not the only one over here, we are trapped. We work 24hours a day and no day off and this will continue for 2years. We don’t go any where ,we just work even at night because we have to stay awake and look after the sheep. I’m a muslim and what I have been taught is that a man should not be ashamed of his work if it brings you good deeds and avoid you from stealing, so I’m not ashamed of being a shepherd although I’m well educated but the thing is my freedom have shackled. And the funny thing is our employers call themselves Muslims but will not allow us to go to the mosque on Fridays. All they do is they want us to always work,t hey don’t care even if we don’t pray. Hmmm on the day of Judgement Allah will fight for what they are denying us. Maybe someone reading this will say why we don’t run away or protect, but I tell you if we try to run away they will file a false case against us. And another problem is abuse, they beat my co workers although non have tried that on me yet. We just hope one day our two years contracts will be over. So that we can go back peacefully to our various countries.

After reading that I had no idea what to think. It didn’t make sense, the person who left that comment speaks English fairly well, was able to find my blog and was also able to leave a comment. How is this guy a shepherd? At first I thought it might be a prank but I emailed the guy anyway asking for his number so I could contact him and confirm his story. He sent me his number and I proceeded to chat with him via Whatsapp. Again I was very suspicious, how does a shepherd know what Whatsapp is? In the end he sent me his location and I decided I would drive out to meet him. Friday, after brunch with some friends, I drove an hour and a half alone into the middle of the desert so I could meet a stranger called Abdulai. I honestly had no idea what to expect which is why I had passed the location to my friends… just in case.

It was around 1PM when I pulled up outside Abdulai’s tent. I had called him up minutes earlier trying to figure out where his tent was exactly and the first thing he asked me was if I had driven through the valley of dead sheep. I surprisingly knew what he was talking about since just before I called him I had driven on a strip of road with dead sheep on both sides. A horrific scene mind you. As I was getting out of my car Abdulai had a big smile on his face, I walked up to him and we shook hands before we headed inside his tent. Abdulai lives on a farm, no, I can’t call it a farm since it’s really not but not sure what else to call it. It’s just a 4×4 tent (his home) with a small sheep pen outside it and that’s about it. It was very hot and although I was sitting inside his tent in the shade I was sweating profusely. He doesn’t have electricity so there is no air conditioning. Before we started I asked him if I could post his full name and his photo and he said yes. I told him I didn’t want to get him in trouble and if he wanted to stay anonymous or not be in a photo that would be ok. He told me he didn’t care since this was his reality.

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Abdulai Shani is a high school graduate but dropped out of university. He’s just 25 years old and before coming to Kuwait was teaching 7 year olds English and Mathematics at a school in Ghana. Like he stated in his comment on the blog, he was offered the opportunity to work in Kuwait as a security guard with a starting salary of $1,000 which was more than what he was making teaching in Ghana. So he took the chance, paid the agent $1,500 in fees and flew out of Ghana on March 31st of this year to come work in Kuwait. He didn’t have a copy of the contract before he left since his agent told him he would get one on arrival to Kuwait. When he arrived in Kuwait he was greeted by a man who he assumed was his boss. That man took his passport then drove him to a house in Jahra where he was locked up with three other people. He was told his sponsor would be coming to get him in a couple of days and was then asked if he was informed on what he would be doing. He replied saying he did, he would be a security guard. The person told him no, he was going to be a shepherd. Abdulai responded saying he was told he would be a security guard by the agent. The man then asked him if he knew how much he would be getting paid. Abdulai told him $1,000, the man told him he would be getting only KD70. Abdulai didn’t understand and at that time he had just arrived to Kuwait and so he was scared and didn’t know what to do. Three days later his sponsor came in the evening. His sponsor paid the people holding Abdulai and he was released into his custody. He felt like he was a slave being traded.

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Since April Abdulai has been working at this sheep pen out in the middle of nowhere. His meals are bread for breakfast, rice for lunch and rice for dinner. He doesn’t have electricity except for a small solar panel that charges his phone and his flashlight. The sponsor gave him a smartphone with a phone line that has internet which is how he is able to get online. He found my blog while researching slavery in Kuwait trying to understand what rights he had and why things are the way they are. According to Abdulai he is getting paid although he ran into an issue recently. His first two salaries he had the sponsor send to Ghana since it wasn’t safe to keep his money in his tent. Then the other 3 salaries he told the sponsor to keep with him. But when he asked for them at the end of last month the sponsor wouldn’t give it to him. After an argument he was told to give back the mobile phone. Abdulai gave him the phone but told him part of the contract says I get a phone so if you’re taking it back then I want to go back to Ghana. So they took him to the agency who gave him two choices.

1) He leaves to Ghana but doesn’t get paid.
2) He stays and he would get paid. He chose to stay.

At this point I wanted to know what he wanted out of all of this so I asked him. He replied telling me he just wanted to get the word out that slavery still exists. He told me back in Ghana he didn’t live in a tent, he lived in a home, a decent one. He told me two months back when the weather was really hot he started to bleed from his nose. So he told his sponsor he wanted to go to the hospital to check and see why he was bleeding. His sponsor told him he wasn’t going to take him to the hospital but instead should just wrap his head with a shemagh. I asked Abdulai if he wanted to go back to Ghana or if he wanted to stay and get a better job. He told me he wanted to stay but get a better job since that’s why he originally came to Kuwait.

On my way back to the car he gave me a tour of the property. Right outside his tent door was a bench, that’s where he sleeps at night since it’s too hot to sleep inside the tent. He then showed me the sheep pen which he attends to all day long, seven days a week. He doesn’t understand what the sheep are for, in the five months he’s been there none were sold or taken or anything. We walked together back to my car and said our goodbyes.

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In some ways Abdulai is lucky. He’s educated and speaks English which is how he was able to reach out to me and now I can shed light on him and hopefully with the help of the blog find him a better job. But this also got me thinking, what about all the other people who don’t speak any English and don’t know how to reach out for help? And what if this was the tipping point for change? With local telecoms phasing out regular phones and pushing out smartphones with internet access to all their customers, are more and more people like Abdulai going to come forward and share their story with the world?




Categories
News

Iftah Ya Simsim is Coming Back

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The popular kids show Iftah Ya Simsim which first aired back in 1979 is coming back on air for the first time since it stopped 25 years ago. But, the show that was originally produced and filmed in Kuwait is now instead being filmed in Abu Dhabi. We lost Iftah Ya Simsim to Abu Dhabi and that sucks. First episode is expected to air on Kuwait TV tomorrow (Friday, September 4th) at 5PM. [Link]




Categories
Food & Drinks

Breakfast at Wah Ji Wah

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I usually tend to have brunch on weekends at either Cocoa Room or Street but this weekend I wanted to try something different and so ended up at the Wah Ji Wah Pakistani restaurant for breakfast. I had heard about this place from some comments on the blog awhile back so when my friend suggested it as an option I was like maybe it’s about time I pass by and try it out.

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They stop serving breakfast at 11am so we got there by 10:30 and found a table inside to sit on. We ended up ordering the Aloo Paratha (potato stuffing), Keema Paratha (meat stuffing) and Sada Naan with Chana (a kind of Indian bread with a chickpeas side dish). We also ended up ordering Kashmiri tea and regular chai. I didn’t even know Kashmiri tea existed but it turns out it’s similar to chai except they make it with a different tea and add a couple of more ingredients which also turns it pink. It was odd looking because of the color but it was actually delicious to drink.

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From the different dishes we ordered the Aloo Paratha was my favorite and it was also the lightest since the other dishes just felt too heavy to have in the morning. In hindsight I regret not ordering the egg stuffed paratha instead of the meat one because it would have made more sense as a breakfast dish. I’m also surprised they didn’t have a cheese stuffed paratha since that would also have made more sense for breakfast.

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The total for everything came to around KD1.5 which is cheaper than a cup of coffee at my usual breakfast spots. But I doubt I would go back to Wah Ji Wah for breakfast because it’s just too heavy for me to have. It’s still worth experiencing though especially for the pink Kashmiri tea. They’re located in Salmiya Block 10 near the park and here is their location on [Google Maps]




Categories
Food & Drinks In Focus People

Bake and Educate

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A couple of nights ago I was over at a friends place when I was introduced to Noor AlObaid, the young Kuwaiti behind the nonprofit charity organization Bake and Educate. I was so fascinated with the story that I couldn’t wait to post about it on the blog.

Noor started Bake and Educate at the age of 14 years old. She grew up with a mixed background, her father is Kuwaiti while her mum is Syrian so she got to see life from both perspectives, the easy privileged life of a Kuwaiti and the struggle of a Shami in Kuwait. Ever since she was a kid her mother used to teach her that because God had given them a good life, they have to give back to people who aren’t as fortunate. So she started giving a few dinars from her allowance to less fortunate children and when she grew older it just became a habit.

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Noor went to a private American school and her tuition at one point had reached around KD5,000 a year. On the other hand the tuition fees for some Arabic private schools in Kuwait were only around KD400 to KD500 per student per year and yet several families had difficulty affording that. In 2009, Noor’s mum received a list 21 pages long of students that were financially unable to cover their school fees. The overdue payments ranged anywhere from KD20 up to KD400 so they came up with the idea to create a baking exhibition where all proceeds would be used to cover the student fees. At first it was a difficult concept for people to understand, why would a 14 year old be running a non-profit? Why is it for education? People didn’t realize the significance of a diploma and how without one, many places wouldn’t be willing to employ a non-Kuwaiti.

At first Bake and Education started off as a yearly exhibition and then it became bi-annual until they started doing delivery. By 2012, Bake and Educate had started to gain a reputation after working closely with the Ministry of Youth and EQUAIT. In the 6 years since Noor started Bake and Educate the program has helped cover the tuition of 389 students while also helping refugee camps in Syria.

How does it work?
With each donation or order you will receive an official Bake and Educate receipt. When payment is received, Bake and Educate contact the schools and send the money over either on the same day or the morning after. Once the money is received by the accountant of the school, they deduct the amount from a students overdue payment and provide Bake and Educate with a receipt which they file. Bake and Educate is an officially registered non-profit organization. Some of the schools they work with are AlJamil School, AlRiqqa Elementary School and AlWataniya School, however, they try to work with any school that is willing to accept financial aid for students.

So if you’re interested in what they’re doing, follow them on instagram @bakeandeducate




Categories
Kuwait Videos

What do you see?

The question ‘What Do You see?’ in reference to the current state of affairs in Kuwait, is a question that I usually get in meetings and tend to dodge to avoid entering into a complaining session about the country in the middle of the work day.

Then, several months ago I was on a red-eye flight back to Kuwait and I began to think what if I am to answer the question. I started writing what came to mind. By touchdown I found myself to have jotted down a collection of contradicting thoughts that have taken the form of a written essay, albeit a loosely-constructed, colloquial essay.

That was in November of 2014. In the weeks that followed I shared that set of contradicting thoughts on LinkedIn, and other social networks, and saw an interesting discussion take place. Since then, two of my colleagues have been working on transforming those thoughts into a visual essay. The result was this well crafted video.

Thank you Mohamed Amin, who shot and edited this video, and Rula Liddawi, who produced and narrated it, for translating my written notes into visual ones.

– Fawaz Al Sirri

Fawaz is the Managing Partner at Bensirri, a local public relations firm. I’ve worked with him a few times and I actually like the guy a lot. I remember the first time I met Fawaz was a few years ago during a meeting in which a digital agency was proposing paying bloggers to write about a brand. Fawaz told the guy that it was unethical to do that and I remember thinking in my head finally, someone else who finds that wrong! It’s why I now always refer Bensirri when anyone asks me if I know of a good PR firm. [YouTube]

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Categories
Information

Kuwait is fairly ‘liveable’

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The 2015 Global Liveability Ranking list came out a few days ago and Kuwait came 3rd amongst the most liveable GCC cities right after Dubai and Abu Dhabi. The liveability ranking is based on 30 different factors related to things like safety, healthcare, educational resources, infrastructure and environment. Kuwait scored high in most of the categories but fell through when it came to the Culture & Environment one. Below is Kuwait’s rankings compared to other GCC countries:

75 – Dubai, UAE
79 – Abu Dhabi, UAE
83 – Kuwait City, Kuwait
85 – Doha, Qatar
89 – Muscat, Oman
92 – Bahrain, Bahrain
107 – Riyadh, Saudi Arabia
111 – Jeddah, Saudi Arabia

To find out more about these rankings you can check out The Economist article [Here] or download the full ranking which includes a breakdown of the score [Here]

Thanks Salue




Categories
Law

The rescue of a domestic worker in Kuwait

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I would like to thank Mark again for giving me the opportunity to write here, and I know I don’t write as often as I should, but I thought it was very important to share with you what has been taking place behind the scenes of the blog.

I get a lot of emails on a daily basis from people who find my posts while searching for help online. The majority of the emails I get are from expats being mistreated in Kuwait, from CEO’s to blue-collar workers, they all seems to have issues but the worst off are the domestic workers. With that said, there is also a lot of humanitarian work and compassionate people in Kuwait and that in itself makes me very proud to be Kuwaiti.

I want to share with you a story of a domestic worker in Kuwait, how she came here, what happened and how she escaped. Most importantly though, I want to share what we can learn from her experience and how we can make Kuwait a better place.

The lovely woman is from an African country and I will give her the name Malika to respect her privacy. She wanted to move to the Arab world for better opportunity, so she started applying for jobs online. A few weeks later she got offered a job position to work as a supervisor and was promised a lucrative salary of 800 USD – 1,200 USD.

Her agent told her that she would meet her boss at the airport but when she arrived to Kuwait she was shocked to hear she was going to work as a maid.

“We were all taken to a room once we arrived at the Kuwait airport, many girls from many countries, some from Philippines, some from Nepal and many other Asian countries. Young girls even, some as young as 16 or 17, some thinking they were going to work as beauticians, but from my experience we were all there to work as maids”.

The girls waited in the room for hours at end, without water, food or any money, as their possessions were taken away. A woman then came and took them to an office where each girl had to wait for her employer to come and pick them up. Malika’s employer came and picked her up from the office and as soon as she got in the car with her new family, they asked her “Do you have a phone on you? You’re not allowed to have a phone, if you need to call someone, you need permission and you need to use the house phone”. So Malika quickly hid her phone on her.

She describes the house as being busy with a big family of 7 kids living there, she was shocked to see the situation as her agent had told her that she was going to be a supervising maid at the house and only be working from 7am-4pm, she described to me her feelings;

“The first night I couldn’t sleep, because I was crying and crying, I had a phone but no SIM card or money, so I used the phone to search the internet (wifi). I was so depressed working all day, from cooking to cleaning, the work was so much”

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She told her employer that she wanted to leave, her employer responded to Malika that if she wanted to leave she had to pay 700 KD. So after some online searching she found her countries embassy’s number that was located in another GCC country. She used a VOIP app to contact them, they didn’t help her though, so she kept on searching online.

She kept fainting at work because the workload was inhumane, and her employer did not bother to take her to the hospital but instead took her to the agency and said that she wanted her money back. She accused Malika of being weak and lazy because she was fainting. The agency ended up beating her. But by going to the agency she found out that her sister and her sister’s friend had come to Kuwait as well, they were told that they would each work here as a nanny and as a waitress.

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She was then taken back home by the employer, and she kept searching online for help when she found one of my posts on Marks blog’s. She said “I found out that I have rights and that I can leave. So I sent an email and I was so happy when I got an email back.” When I received her email, I assessed the situation and realized that the best person to help her would be Bibi Nasser Al Sabah from the Social Work Society of Kuwait, who have been aiding many workers in Kuwait over the past few years and I must say are making a huge difference in the lives of many here.

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Bibi told Malika about her rights as an employee in Kuwait as well as the rights of her sister and her sisters friend who she was able to get in touch with. Bibi also told her there was a shelter available for them so all three ended up running away from their houses to the shelter. When they arrived to the shelter, Malika was searched and her possessions were taken away except for her clothes (thanks to Malika, the policy has now changed and the ladies at the shelter are allowed to keep their possessions). On Fridays, calls are allowed to be made from the shelter for 1 KD. One of the ladies at the shelter managed to sneak in her phone, Bibi transferred 20 KD for them and the ladies started contacting Bibi till she got them tickets and passports to get back home. They were there for around a month except for her sister who had to stay longer because she had a case against her that turned out to be fake accusations.

Malika says that being in Kuwait was one of the worst experiences in her life, she says that she has domestic workers at home and she treats them with respect and she would never treat anyone like this. She also told me something important;

“I don’t want to judge Arabs, even though I kept hearing mean stories at the shelter from the girls. I can’t judge because Bibi is Arab, so is Fajer, and so was the driver that helped me from the shelter to the airport. They were all so nice.”

Malika was lucky that she spoke fluent English, had internet access and was tech savvy that she was able to reach us at the blog. She is also a very smart lady that understands that issues need to be spoken about. Because of Malika the Social Work Society of Kuwait were able to help 24 other women at the shelter who Malika put us in touch with. I hope that we can learn from her experience and realize that yes there are really corrupt people in Kuwait but there are also a lot of passionate people like Bibi. We bring these topics up because we want to see change and I am positive that one day, Kuwait will be a better place.

Feel free to email me [email protected] with any legal questions. I do not have the capacity to answer everyone for free (but I try), and I am happy to annanounce that I am currently working with a great team and therefore we are able to reply back to all emails with a reasonable time frame.

Post by Fajer Ahmed – Legal Counsel
The legal opinions expressed in this post are those of the author Fajer. Opinions expressed by Mark or any other writer on mark248am1.wpenginepowered.com are those of the individual’s and in no way reflect Fajer’s opinion.




Categories
Complaints Personal

I Love You, But I Hate You

A couple of weeks back I was talking to a friend who had recently posted on the blog and they were irritated by a reader who had complained about their writing style. I was like yeah thats one complaint, now imagine that on a daily basis for over 10 years because thats what I have to deal with. I’ve been blogging for over ten years now and I don’t think a single day has gone by without me getting some kind of hate from a reader.

In the beginning I used to get really bothered and take things personally but over the years I’ve just grown immune to all the hate comments. I’ve basically heard everything, or I thought I did until I got a divorce a few years ago. Some asshole started coming in and leaving hate comments on the blog and signing off with “No wonder Nat left you”. First time I read that I was like WTF, why would anybody be so mean? It hurt reading it the first couple of times but then again I just became immune to it like everything else. And it’s not only from readers, I’ve gotten hate from business owners as well. There is one I have saved on my phone because it’s so mean it’s funny. A girl emailed me and wanted me to post about her cupcake businesses. I replied back to her politely thanking her for contacting me but my readers wouldn’t find a post on a cupcake business interesting. She ended up leaving the comment below on her Facebook status (a friend in common sent me the screenshot)

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That’s from a girl who sells cupcakes and has a cute cat as her Facebook profile picture. WTF.

Yesterday I got a bunch of hate in my post about snapchat broadcasting Kuwait live today because some people were upset at me because I was thinking of snapchatting all the garbage in my neighborhood. They weren’t upset about the garbage, they were upset at me wanting to snapchat it.

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I tweeted yesterday how I tend to start off most of my replies to people as “Go fuck yourself” and I wasn’t kidding. Thats how I tend to start off my replies but then I send a screenshot to my best friend who usually replies no Mark thats not appropriate and I end up trying to respond more decently to people. But how much more of this do I have to take?

I’ve grown immune to these negative comments or at least I think I have but what is the long term effects of all this bullying on a subconscious level? Emotionally I’ve been told by some people I’m like a robot, I’m not sure if I’ve always been like this or if I’ve become like this after a decade of daily verbal abuse by people. Does it affect my self esteem? Do I get angry quickly because of it? When people keep telling me to get the fuck out of Kuwait, does it make me resent Kuwait? I’m not really sure, I don’t know how deeply all the daily bullying has effected me but I’ve finally decided I don’t want this anymore. I love the blog and I love my readers but I’m done with this.

Over the weekend I will be thinking of different solutions to this problem and one option might be to permanently shut down the comments on the blog. One of my favorite blogs Daring Fireball did that way back and he doesn’t regret it. I think I have some of the smartest and most intelligent readers in Kuwait and I learn so much from the comments every day, but I also don’t want to deal with the negative aspect of the comments anymore.




Categories
Food & Drinks

Kuwait Becomes First Arab Nation To Subsidize Gluten-Free Products

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According to the blog Kuwaiti Trailmix, Kuwait recently subsidized gluten-free products making it the first Arab Muslim country to do so in the Middle East. Kuwait Flour Mills have started selling wheat-free products for reasonable prices including:

Hamburger Buns: 690 fils
Vanilla cupcakes: 390 fils
Hot dog rolls: 590 fils
Loaf of Bread “Toast”: 700 fils

Check out the full post [Here]




Categories
Activities In Focus Sports Things to do

Alive Yoga

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I just spent the good part of the morning thinking about if I should actually post about this place or not. You see, I have a few well kept secret goodies that I haven’t shared on the blog like this small little Korean place I go to in Mahboula or where I go play tennis (they even have indoors) for just KD5 an hour. Sometimes I don’t post about things because I don’t want them to change, like I don’t want to not be able to play tennis whenever I want to because now they’re suddenly always booked. But, I don’t have that many secret places because most of the time I put the blog ahead of my personal interests. And this is the case with this new yoga studio I passed by yesterday called Alive Yoga.

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I’m not a yoga buff but I do go do yoga every now and then, mostly for stretching purposes and to keep me somewhat flexible because I weight lift. My go to yoga place is The Palms since you don’t have to be a member and it costs just KD5 for a class. But yesterday I tried Alive Yoga and I think it’s my new favorite place, not just as favorite yoga place but like in general, my favorite new place in Kuwait. It’s located in a two story villa in Bneid Al Gar and the place is just really well done. The ground floor has a very cozy waiting area and small boutique filled with yoga gear while the top floor has two large yoga studios one of which brings in a lot of beautiful day light.

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They have a bunch of yoga instructors and a lot of different classes available through out the day. Some of the classes are mixed while some are for women only. If all this already isn’t enough to sell you on them, Alive Yoga also have a very practical and functional iPhone app which you use to check out what classes are available and for signing up to them. Price wise they’re more expensive than what I usually pay at Palms. A single class is KD12 but if you buy 5 classes it’s KD50. They also have unlimited plans which start at KD95 a month. That means if you do yoga three times a week it’s like you’re paying KD7.9 a class or if you do 6 classes a week it’s basically KD3.9 a class. Right now though they have a new members offer where they are offering 2 weeks unlimited classes for just KD24. Thats what I signed up to and I’m going to make sure I take advantage of it by trying as many different instructors and classes as I can in this period. If you’re interested to find out more about Alive Yoga then make sure you check out their instagram page [Here]. Also, here is their location on [Google Maps]

Update: Here is the link to their website [Link]




Categories
Complaints

How do I solve the garbage issue in Salmiya?

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There is currently a major garbage crisis in Lebanon and it made me think about the one I have in my backyard here in Kuwait. I’ve got this landfill behind my building which has been a garbage dump for years. I’ve posted about it a bunch of times (check this for example from 2010) and the issue hasn’t gotten sorted yet. I mean it gets sorted when I post about it, but then a week later it goes back to garbage overflowing everywhere. I took the picture above at 4PM, that’s just the garbage accumulated since morning, imagine how much garbage there will be by the end of the night!

So what do I need to do to get this shit solved? Do I have to post a picture on the blog everyday of the garbage dump and hope that the international embarrassment it will bring to Kuwait will get someone to act on it? Should I set up a live video stream of the dump and have it displayed in my blogs sidebar? Seriously I’m open to suggestions (don’t tell me to move or GTFO). Thankfully there is the Deera app but it gets annoying having to report this issue every single day.

The bigger issue is this has become the norm in Kuwait. It’s normal to see garbage on the floor everywhere or dumpsters overflowing. I miss the old anti littering campaigns from the 80s. They should bring those back.




Categories
Awards

Best Customer Care in Kuwait 2015

service

osn

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Winner: OSN
A few months ago, I received a phone call from OSN. And I thought, “OSN…OSN…why does that sound familiar…oh yeah! The satellite thing…holy shit I’m still paying that?” Evidently I wasn’t; my credit card expired. Hence the call from their customer service. The lady was exceedingly polite and very accommodating. I could just change my card number right then and there with her on the phone. No transfers to different departments or website or god forbid, an office thats open from “I’m too busy to drive there” to “I cannot be bothered right now.”

It had literally been months since I last turned on my OSN receiver. But the convenience, and the cost make it hard to decline. And their customer service as always been top notch with me. I’ve never had major issues and when I have had minor ones, they’ve dealt with it in the most professional manner you can imagine. I briefly played with the idea of cancelling the subscription and seeing how long before my wife would notice, as she insists on keeping it. But at the time, the wife was pregnant, and the vision of her reaction to my little social experiment was more than enough to sway me back to just giving up my new card details.

Happy wife, happy life everyone.

Note: The above incident was several months ago, and OSN has yet to be watched. I will be diligently updating you all every 150 days. Stay tuned.

Runner up: Al-Sayer
When you buy a car in Kuwait, you don’t buy a car. You buy into a relationship with your dealer. Whereas in most other places I’ve lived, you could go to Kingsway Honda if the guys at Carter Honda are total Oakley-wearing douchebags high-fiving each other and patting each other on the butt. Here, your love for a car and insistence on buying it is weighed against future irritation you will experience if you buy it. That’s why certain brands with cats on them have such a bad rap. Brands like that should only be for people who have a crush on their service representative. You’re not buying the car, you’re buying the service. And in most cases, service is enfuriating.

At a certain level, I’m sure the people selling Toyota and Lexus know their cars are not exactly known for their personality or looks. They simply make good good cars. But that’s not enough and they know it. That’s why they bend over backwards to give the best possible service they can. In the same week I had flat tires on two cars, a Lexus and a german brand of which Hitler was particularly fond of. Lexus, replaced the tires and rims and did a full service on the car the same day I brought the car in, before I could even schedule an appointment for the other car. They even towed the car and waived the charge. Bunch of sweeties over at Sayer.

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Winner: Al-Sayer
For this category there are two winners because I personally love Al-Sayer and think they should be number 1. I’ve had my Toyota going into 5 years now and my experience with the dealer has been great, so great that I actually took the time to write about how great they are on my blog [Here]. Everything I wrote in that post still stands true today and I can’t think of any other company better deserving of this award.

Runner up: McDonalds
McDonalds in Kuwait has by far the best customer service of any fast food joint anywhere in the world. Seriously.




Categories
Things to do Travel

Things to do in Lebanon this Eid (Part 1)

Lots of people travel to Lebanon during Eid because its so close, so this year I decided to ask two friends of mine to put together their recommendations on what to do and where to go. My friends also happen to have the two most popular blogs in Lebanon, Najib runs BlogBaladi.com while Gino runs Ginosblog.com. First up is Najib’s recommendations, check them out below and then make sure you check out his blog [Here]

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La Creperie Jounieh
For those of you who don’t know La Creperie yet, it’s is one of Lebanon’s most authentic and beautiful restaurants and has been serving great food since 1968. The restaurant was recently renovated and relaunched and is originally an 18th century picturesque Ottoman house that offers a breathtaking view across the Jounieh Bay. An ideal place for a late afternoon meal, sunset drinks or a Sunday family lunch. [Link]

Garden State
One of the hottest outdoor venues this summer in Beirut holding a different theme on a daily basis. Thursday is the busiest with pop music from the 80s and 90s, Sundays are chill out Apero Electro with live cooking. Wednesday is a dog-friendly day where everyone can bring his dog. [Link]

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Colonel Beer
A local microbrewery and restaurant located in the heart of Batroun. Colonel Beer is only few meters away from the beach and you can enjoy BBQs, freshly brewed beer, local artists and a great atmosphere. [Link]

Burgers at Smoking Bun
The best street burger in Beirut. [Link]

Helado Ice Cream
My favorite icecream shop in Lebanon. The flavors are quite original and delicious. There’s Baileys, Whiskey, Green Apple, Fig, Lotus, Oreo and others. Make sure you drop by on your way back from the beach. [Link]

Taanayel Ecolodge
A traditional village located in the heart of the Bekaa. A great place to walk around and enjoy nature, have great food at Al Khan Al Makssoud and have fun with the various outdoor activities. [Link]

Karting at RPM
RPM (Racing Park Mtein) is the newest and hottest karting circuit in Lebanon. It’s a long drive from Beirut (1 hour or more) but it’s totally worth it and there’s a lot of sightseeing to do on the way to Mtein. [Link]

Mir Amin Palace
The Chouf is one of the best-preserved and most beautiful areas in Lebanon. It boasts the biggest Cedars forest in Lebanon, historical palaces built by the Emirs of Lebanon (most notably the magnificent Beiteddine palace), as well as beautiful old Lebanese houses, monasteries and attractions. It’s the perfect getaway from the city. The Mir Amin Palace Hotel is the ideal place to stay when you’re planning a weekend in the Chouf. [Link]

Pinea Campus
A gorgeous campsite surrounded by a large stone pines forest and located in Haitoura area in Jezzine (South Lebanon). It’s a great spot for camping, enjoying outdoor activities like ATVing, Skeet/Trap shooting (Tiro), mountain biking, horseback riding and Hiking and chill grills on Sunday. [Link]

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Chez Sami’s Seafood Restaurant
Check out Chez Sami’s new terrace (Chez Sami Le Deck) and enjoy a splendid view while having the most delicious seafood. [Link]




Categories
Awards Food & Drinks

Best Restaurant in Kuwait 2015 (Casual Dining)

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Winner: EDO – Shaab (RIP)
This may play out more like a eulogy, but this icon of Kuwait Restaurant culture needs to be memorialised. EDO Shaab was a beautiful modernist Villa from the 1950s beside Villa Fayrouz. It was the best example of how a small villa could be repurposed as opposed to torn down and rebuilt like the monstrous, soulless apartment buildings surrounding it. The beautiful stone garden and its koi pond, small as it was, was unlike anything and wonderful. Nothing could compare to being there on a cool winter day, knowing just on the other side of the wall was a narrow road clogged like the arteries of this fast-food generation.

It was serene. Inside in small villa was a surprisedly spacious, tastefully designed sushi bar. The building’s previous life as a house made for all sorts of nooks and crannies. Every table was simultaneously private and yet easy to get attention from the well-trained waitstaff. Having lived in a sushi haven through university, sushi in Kuwait (without deep-fried mayonnaise) is a challenge to pull off. But without hesitation, upon being asked where the best sushi in Kuwait is, consistently as they would operate, I would say EDO. Sure there’s a new EDO at Sahara, but at this point in my life, that’s like telling me they’ve rebooted Thundercats.

But recently I had a lovely little dinner with my lovely wife at a lovely little place called Ora…maybe you’ve heard of it? No? Well you maybe should…

Runner up: ORA
There’s a new three-lettered sushi place in my life…and it’s called Ora, in Arabella. The place is kinda expensive but anything good should be, like a little treat. I suggest going with a bunch of friends and getting a bunch of small plates. This place is no joke, literally one of the best new restaurants to open. I’m a sucker for nigiri with a thin slice of fresh jalapeño and some light ponzu sauce.

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Winner: EDO – Shaab (RIP)
I’m a late comer to the EDO fan club. When everyone was boasting about how great it was, I was too busy enjoying my Sushi at Kei when they were open at Marina Crescent. Then they closed down that location, and then they sent my sushi chef to their Bahrain branch and I just stopped eating sushi for awhile.

I only really got properly introduced to EDO by a friend a couple of years ago and thats when I really started falling in love with the place, it’s one of those restaurants that must have seen everything from proposals to breakups. There was and still is nothing like it in Kuwait, and the fact that it’s gone now is sad.

Even though EDO opened at Sahara, it just doesn’t have the same warmth and coziness of their old Shaab location. We should really consider turning old villas into restaurants instead of demolishing them. There are actually a bunch of old villas at the end of Baghdad Street in Salmiya, imagine if all those were renovated and turned into restaurants.. They would have so much more personality than the generic restaurant complexes that are popping up every few blocks.

Runner up: Open Flame Kitchen
My runner up should actually be this small Korean place hole in the wall I frequent often. It’s a place I haven’t posted about before and won’t on the blog since I like to keep it my little secret. So instead, for my runner up I’m going to go with OFK. It’s one of those places I can go when I want to cheat or when I want to eat healthy. They have the best burgers in Kuwait (order any of the 8oz burgers medium), my favorite pizza in Kuwait (Funghi Con Panna) and my favorite dessert (Chocolate Brownie Pudding). The place also feels like some restaurant pub with its dark ambiance and loud music and the service is always great. The only thing I will complain about is how they’re always out of their Haute Ripper hot dog which is deep fried in duck fat. Absolutely delicious but sadly they’ve been out of it for maybe a year now.




Categories
Blog Info

The Chinnah Mo Kuwait Awards – 2015

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Last year I was contemplating what to get Nima (a close friend of mine) for his birthday when I decided to give him a 24 hour pass to post whatever he wanted on the blog. He’s always critical of what I write so I was like here, take my blog and see if you can do a better job. He took the pass and started thinking of various ways he could use the blog, maybe even turn it into one of his art projects.

Months after I gave him the pass we were sitting down and I asked him what ideas he had come up with and after sharing some with me one stood out. He was joking around about how he wanted to give a “Chinnah Mo Kuwait” award to a place that made you feel like you weren’t in Kuwait. “Chinnah Mo Kuwait” translates to “It doesn’t feel like Kuwait” and I thought that was actually a brilliant idea. It’s the best compliment you can give a place in Kuwait so, instead of just a 24 hour pass, I told him we should expand this idea and turn it into a proper awards with different categories and different winners. Now this is the plan, starting next week both Nima and I will be announcing winners for the following categories and in the following order:

Best Coffee Shop
Best Local Store
Best Shopping Mall
Best Bank
Best Hospital
Best Fitness Center
Best Art Gallery
Best Cinema
Best Internet Provider
Best Customer Service
Best Leisure
Best Restaurant

I won’t be editing Nima’s opinions nor censoring them. So if you have any complaints with his writing then direct it to him. Without further ado, here is Nima:

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“It doesn’t feel like Kuwait”

The aspiration of anyone with means. To build a house, garden, restaurant that filter out the elements of the everyday ‘struggle’ of being here. Our mutual disdain for the loud, hot, smelly, smoggy, honk-happy traffic. To filter-out loud and obnoxious riffraff. To trip-up the loud screaming children who insist on playing football with anything remotely shaped like a ball and foot. This, my dear loathsome friends is the highest compliment we can offer.

Oh, shut up, don’t act so incredulous. You’ve said it too. Maybe you were at your grandfather’s farm or a friends chalet. And they’ve spent considerable effort to build walls up to block out the sounds of the road, mere meters away and traffic mere centimetres apart. They lined the walls with trees and bushes to block out the…lets say…overly enthusiastic sun. They’ve hired gardeners and maybe an agricultural engineer to keep the plants from incinerating. And you refuse to pay him the greatest complement in this countries vernacular?? I think not. This is so nice, it doesn’t feel like you’re in Kuwait. Chinnah Barees.

That is why we, the custodians of current events in Kuwait feel it is high time to pay the ultimate respects to the gems of this country we all call home. Here’s to that extra effort people put to be not half-assed. We are a full-assed people. Here’s to the complete package!

– Nima

Update: I’ve made some changes to the awards, for details click [Here]